Sales Manager

William Whitsett

**** *** *****-****** **** #*** Elk Grove, CA 95624

Home: 916-***-**** - Cell: 916-***-****: ********@*****.***

Summary

Accomplished Manager/Team Leader. Who consistently exceeds sales goals, while offering the utmost care in client

relations. Excited and motivated to help customers build successful financial futures.

Highlights

Customer service-focused Financial forecasting

Sales expertise Equity and fixed income research

Debt and credit management Excellent sales techniques

Bottom Line Loan Master Loan Servicing National account management

Knowledge of VA/FHA loan process Underwriting/closing knowledge

Excellent time management Excellent communicator

Detail-oriented Contract review

Consultative sales techniques Adept multi-tasker

Prospecting and cold calling Work force management

Team building expertise Analytical problem solver

Product training and placement

Formulating quotes

Strong deal closer

Up selling and consultative selling

Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in a 15% increase in monthly sales.

Experience

Loss Mitigation Specialist

May 2011 to November 2012 Bank of

America – Rancho Cordova, CA

Creating and updating excel spreadsheet for special projects relating to production and overall quality control of existing

Pipeline. Determine customer eligibility for various modification programs, including income and expense calculations.

Retrieve notice of signed modification documents, ensure quality control review of documents and new loan terms, and

Submit modification update requests Pro- actively analyzing and processing loans in default and or imminent default loans,

focusing on document validation for prospective loan modifications. Effectively managing a high-volume workload and pipeline

while maintaining alignment with corporate and operational priorities within a deadline.

Sales Manager

June 2010 to May 2011

Nationwide Loan Auditing – Sacramento, CA

Responsible for sales staffing in terms of assessing needs, interviewing, hiring and training new Loan Officers.

Mentor, train and counsel sales staff to maintain and increase production numbers On a Monthly basis update

and train Sales Staff on application quality. Facilitate regular meetings for Sales Staff. Build and maintain

business relationships with customer and R.E. agents and brokers, Meet individual production numbers on a

monthly, quarterly and annual basis.

Directed a staff of 15 to monthly revenue of $225,000.

Short Sales Rep

February 2008 to May 2010

HomeQ Servicing – North Highlands, CA

Develop formal and informal forbearance agreements, while continuing to answers over 100 calls a day and manage a

portfolio of up to 200 files or more. Communication with attorney's, real estate agents, escrow companies and

customers to manage foreclosure proceedings. Duties include making final decisions on a per file basis that can

Potentially have an outcome of loss / gain ranging from 10K to 100K. Duties include continuing to maintain systems and

Reports to effectively manage and record loss mitigation activities and results. Averaged 10 loans a month with a

volume of $24m.

Area Sales Manager

April 2007 to February 2008

Aurora Loan Services – Sacramento, CA

Managed/Trained a team of 8 of Account Executives, Provide reports, feedback, goals and coaching of account

executives on volume, product blend, service levels, loan quality, and cross-sell, includes directed strategic initiatives to

achieve corporate objectives. Exercise the usual managerial authority with respect to staffing, performance

management, employee development, salary recommendations, and termination. Forecast monthly and quarterly

closings with the monthly closing average of $17m

Inside Sales Manager

August 2006 to April 2007

Alliance Bancorp – Sacramento, CA

Maintain and monitor the overall quality and consistency of the branch. Responsible for all staffing of the branch,

production volume, loan quality and profitability of the branch. Strategically build new & leverage established broker

relationships to increase sales opportunities. Responsible for pricing of loans with sufficient margin to drive necessary

revenue. Responsible for controlling headcount and other expenses to minimize origination cost. Provide monthly

reporting as required by senior management regarding branch sales efforts. Managed 5 account executives, closing

average of $15m.

Previous Employment:

American River HealthPro Credit Union – Lending Manager – March 2005- Febuary 2006

World Savings/New Century Mortgage – Underwriter – May 2001 – March 2004

The Money Store – Asst Manager, Sr Loan Officer – September 1992 – November 2000

Education

Associate of Science: Business, 2014

University of Phoenix – Elk Grove, CA, United States

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