Customer Service Manager

LORENA GUTIERREZ

*** ***** ***** - *** *******, CA 94578

Cell: 702-***-**** - Email: ********@*****.***

**CORE VALUES, COMMITTMENT, BEST PRACTICES, SAFETY & VISIONARY GOALS**

Adaptable, disciplined, high-energy professional who leads companies through change and challenge. Strategic problem-solver who envisions

smart solutions and executes with urgency across all levels of the organization. Hands-on team leader with extensive experience working across

diverse industries who is able to keep focused and productive. Outstanding team player with a proven ability to organize and prioritize work in

high-pressured environments.

• HR/Management • Health & Safety • Software Programs

- Human Resources - OSHA 10/ 30 Certified - MS Office

- Health & Wellness/Benefits - Risk Management - MS Dynamics/GP & CRM

- Recruiting &Training - QA & QC - JD Edwards(One World)

- Payroll - Quicken/QuickBooks Pro

- FMLA/Workers Comp/Disability - AS400

• Purchasing/Sales

- Guidelines, Policies & Procedures - PROLOG

- Inventory

- Peachtree

- Shipping & Receiving

• Accounting / Management - Solomon

- Procurement

- Citrix/Ceridian/D2X/Kronos

- Accounts Receivable/Payable - Logistics

- Bswift

- Credit/Collections

- UltiPro

- Residential & Commercial • Office/Administration

Construction - 60 wpm/10-Key

- Project Management • Bi-Lingual (English/Spanish)

- Notary Public

- Union/Non-union - Contracts • Excellent Organizational Skills

- Cost Control/Expenses

• Excellent Communication Skills

- Job Costing

• Pro-Active

EMPLOYMENT EXPERIENCE

HUMAN RESOURCES/SAFETY DIRECTOR/CREDIT & OFFICE MANAGER (June 2010

- March 2013)

Hunter Douglas Hospitality dba Coast Drapery Service, Inc. Las Vegas, Nevada

Hospitality & Manufacturing

Maintain, practice and develop HR policies, employee recruiting & training, promoting Health & Wellness, administer benefit

packages thru a web-based system, workers comp, FMLA and Disability claims. Adhering to OSHA standards, safety record

keeping/analysis & control hazards, coordination of safety committees and writing effective safety programs and policies.

Credit analysis and reporting, enforcing credit policies, collections, DSO calculations, establishing credit lines and monitoring.

Maintain, complete and monitor office purchases, negotiations, lease and contract reviews. Approving expense reports, office

administration, counseling, team facilitator, maintain company business licenses, insurance and training certifications.

PROJECT ENGINEER/QC REPRESENTATIVE & OFFICE MANAGER (April 2007 - Sept

2009)

ISEC, Inc. Las Vegas, Nevada

Commercial Design Construction

General accounting and management functions, including A/R, A/P, HR, payroll and cash management. Interaction with the Board

of Directors, Operations Manager, and Vice President concerning financial forecasts, job costs, schedules, work in progress and

financial reports. Assisted in Purchasing, worked with the Transportation Manger on coordinating and negotiating pricing, delivery

and location of containers/trailers for all newly awarded jobs. Prepared submittals, closeouts, O & M Manuals, Warranties, Safety

and Work Plans. Special contact with Carpenters Union and Training Center to recruit for special projects. Review contracts and

evaluate grievances per scope of work. Assisted with the final stages of Contractor punch lists as well as monitored and QC’d all

work completed by field laborers by means of measuring, documentation & reporting. Conducted Weekly Safety Meetings and

Office Staff Meetings. Complied with all Quality Assurance and conducted on field Safety Reporting as well as Quality Control

reports while on the contracted job at McCarran Airport.

CONSTRUCTION OFFICE MANAGER (April 2005 - Feb 2007)

S.A. Construction dba Sunports Las Vegas, Nevada

Commercial Construction/Steel Erecting

Managing a construction crew of 25+employees, scheduling, commercial billing, customer service, credit managing, Purchasing,

A/R & A/P, credit & collections, safety administrator, Human resources, outside sales, responsible for acquiring permits, completing

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walkthrough’s with customers for final inspections, knowledge of concrete specifications and reading structural drawings and

plans. Coordinated and negotiated with Third-Party trucking companies for pricing and delivery of fabrics and steel products.

ACCOUNTS RECEIVABLE & REGIONAL CREDIT MANAGER (March 2000 - April

2005)

Ecker Enterprises dba Gypsum Construction Las Vegas, Nevada

Commercial/Residential Construction

Responsible for overlooking the Commercial, Residential and Customer Service Departments while supervising the office staff from

each department. Monitoring the Accounts Receivable dept on all trades including lath, stucco, drywall, insulation, windows, options

and paint for over 20 of our preferred homebuilders. Responsible for maintaining the accounts receivable billing/collections at a DSO

of less than 45 days exceeding our monthly goals. Generating all financial/labor/material reports. Assisted with our Nationwide

Audit on a quarterly basis. Worked closely with Project Managers and setting up all new jobs in systems, budget reviews for labor

and material, and handled the contract administration and responsible for maintaining Pre-construction/superintendent meetings.

Reporting to Finance Branch Manager.

OFFICE MANAGER (April 1995 - Feb 2000)

Bravo Mechanical Las Vegas, Nevada

HVAC/Commercial Construction

Supervise office staff of six, heavy customer contact and customer service, responsible for scheduling, dispatching technicians with

use of 2-way radio, invoicing, billing, accounts receivables, HR, purchasing, typing correspondence as needed, out of office duties,

taking all problem solving phone calls.

BOOKKEEPING/SECRETARY (June 1990 - April 1995)

Swifco, Inc. El Paso, Texas

Commercial Construction – Industrial Fasteners

Counter/telephone sales, purchasing, heavy filing and warehouse inventory control, customer service, data entry, accounts payables

and receivables, entry-level accounting and bookkeeping, invoicing, shipping and receiving.

EDUCATION / CERTIFICATIONS / ACCOMPLISHMENTS

Texas Tech University, 1991-1995 College of Southern Nevada, 2010 - 2011

AAS - Business Administration/Minor HR Environmental Safety & Health 307A/B

Certified - OSHA 10 & 30 (General/Construction)

Austin High School - Texas, 1986 - 1990

Honors, GPA 4.0 Vocational Office Education - Texas, 1990 - 1991

Certified - Accounting/Business Administration

*Continuing Professional Education in CA

PHR (Professional Human Resource)

Risk Management JFDI – Rapport Leadership International

OSHA 500/CPR & First Aid Leadership Breakthrough Training

BA degree in HR, estimated 2016 Level I July 2002/Level II May 2004

(CMA) Credit Management /Credit Link Association SHRM(Society for Human Resource Managers)

Member since 2000 Member Since 2010

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