Software Engineer

Wendy Zeng 203-***-****

Orange, CT ***** ******@*****.***

OBJECTIVE: Configuration Management Analyst to utilize my knowledge and experience to

grow your business

SUMMARY

• 10+ years experience in IT and 8+ years experience in configuration management, and release

management, software build and packaging.

• Technical knowledge and extensive working experience with version controls tools such as

PVCS Version Manager

• Performed continuous integration, merging and branching with PVCS/Serena Version Manager

• Proven Knowledge and experience with defect tracking tools (BMC ITSM Remedy tool sets,

PVCS Tracker, Serena TeamTrack)

• Working Experience on building software on multiple platforms including Windows Servers,

Unix O/S/HP UX, and Java, and multiple environment including Production, DR, QC, and

development.

• Experience with Windows NT and shell scripting (Batch Commands and Korn Shell)

• Technical knowledge with Windows Powershell.

• Excellent knowledge of relational database and SQL/PL SQL and MS reporting software

• Proven ability to approach problems effectively, prioritize and complete multiple tasks.

• Strong ability to use software, hardware, and peripherals related to job responsibilities including

MS Office suite

• Strong troubleshooting skills in a high pressure environment working with network, security

and development teams, excellent skills on interface with both internal and external customers

• Strong team player with great verbal, written communication and interpersonal skills.

• Quick learner, task initiator, and hard worker. Willing to take responsibilities.

COMPUTER SKILLS

Operating Systems: Windows Servers, UNIX/Linux, UnixWare/Sco

Software: PVCS VM, PVCS Tracker/Serena TeamTrack, NetIQ, HP Open View, MS Office Suite,

BMC Remedy ITSM, Microsoft Visual Source Safe, Subversion, WISE, Altiris, Install Shield,

Apache Ant, MS SSRS

Database: SQL Server 2008, IBM/Informix, Access

Language: SQL, T-SQL, C/C++, UNIX Shell script, DOS Batch commands, Windows Powershell

EDUCATION

MS in Computer Science, University of New Haven, West Haven, CT

BS in Library Science, Beijing Normal University, Beijing, P. R. China

EXPERIENCE

System Administrator III 10/2008 – 05/2012

NASDAQ OMX Group, LLC. Shelton, CT

• Responsible for Daily Technical Operations including Application Management and Support for

all NASDAQ OMX provided services. This includes Technical Operations and Application

Wendy Zeng 203-***-****

Orange, CT 06477 ******@*****.***

Support, managing incidents for both internal and external customers, installing application

updates and maintaining operational documentation and procedures.

• Responsible for owning, updating and closing Change Request tickets in BMC Remedy ITSM.

• Provided technical support and assistant of Configuration Management for development teams

• Performed real-time monitoring of systems for software/hardware errors, failures and capacity

issues; troubleshoot, diagnose and escalate to SME. Troubleshot order entry and market data

connectivity issues with clients, exchanges, market centers, and network providers.

Configuration Management Analyst 04/2000 – 09/2008

NASDAQ Stock Market, Inc. Trumbull, CT

Manage daily activities of software configuration projects, including version control, release

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management, and change management in support of several application development projects.

Implementation of Software Changes to live Production Environments and synchronization of

●

software in Development and test Environments

Document procedures, develop tools, and train staff in best practices to achieve efficiency in

●

operations.

Implement enterprise IT change and configuration management policies, standards, and

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processes on multiple processing platforms.

Administered Issue Tracking and version control software. Successfully migrated PVCS from

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VM 6.7 to VM8.2, PVCS Tracker to Serena TeamTrack.

Installed, configured, documented and maintained multiple build environment on multiple

●

platforms

Streamlined software builds procedures and processes. Automated build, packaging, and release

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processes which reduced software turnaround time by 50%.

Conducted version control and software build tools training within development team globally in

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2008.

Senior Software Engineer May 1998 – March 2000

American Payment Systems, Hamden, CT

Informix Database programmer focused on business reporting to clients. Responsible to

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application development and maintenance on an HP UNIX platform.

● Provided research and troubleshooting for internal and external customers.

● Improved coding by using OOD technology, reduced time from business request to production.

● Played key role on resolving Y2K issue.

Software Engineer April 1997 – May 1998

ADC NewNet, Inc. Shelton, CT

Developed telecommunication software Short Message Server (SMS) with Informix Database on a

SUN Solaris Platform. SMS managed the transmission of alphanumeric messages between mobile

subscribers and external systems such as paging e-mail and voice mail systems. Responsible for high

level design, development, testing, documentation, and maintenance of server application software and

its API.

REFERENCES Available upon request

2

Wendy Zeng 203-***-****

Orange, CT 06477 ******@*****.***

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