Customer Service Real Estate

Clifford D. Ulman

**********@*******.***

C: 602-***-****

***** ***** *** ******, #**

Phoenix, AZ 85022

Operations Management Profile

Business Management

More than 25 years' progressive operations leadership experience directing

business development and project management for properties including high-

end resorts. Pioneer in design and delivery of innovative marketing,

employee development, and environmentally conscious property developments

that have boosted profitability, enhanced employee satisfaction, and gained

acknowledgement worldwide for green technology use.

Combine project management experience with demonstrated sales acumen to

grow revenue and meet budget and timeline restrictions. Strategic, action-

oriented leader capable of igniting top-flight team performance to overcome

challenges and exceed goals through full-cycle project planning and

implementation. Genuine relationship-builder with employees, customers,

vendors, and C-Level management. Fluent in English and Spanish

Key Areas of Expertise

International Business ... Project Management ... Quality Assurance ...

Financial Management ... Negotiations

Budget Management ... Policy & Procedure Creation ... Strategic Planning

... Customer Service ... Risk Management

Professional Experience

El Dorado Ranch, San Felipe, Baja CA 2005 to Present

Company offering prime real estate including sea and mountain view

properties.

Estrella del Mar, Mazatl n

Real estate development offering oceanfront property, condos, and golf

course home sites for sale.

Senior Vice President

Command 400 employees in development of two resorts (including a five-star

Wyndham hotel) with more than 8K owners and budgets up to $7M. Oversee all

operations for both resorts comprised of 18-hole championship golf courses,

restaurants, pools, tennis courts, spas, fitness centers, condos, and

private residences. Collaborate with cross-functional resort employees

spanning administration, maintenance, emergency services, and human

resources to maintain unity in pursing company objectives. Liaise with

local Mexican government, leverage bi-lingual skills to negotiate with

contractors, and form positive relationships with legal partners through

consistent communication.

> In 2005, I took the existing business from a development organization

to a fully functioning entity.

> Boosted profitability 7% by revising landscape maintenance time and

material schedules to accurately measure equipment capacity and

individual employee tasks.

> Established Employee Committee aimed at goal setting and individual

recognition for performance for over 400 employees, resulting in

increased employee unity, communication, and cooperation.

> Facilitated building of a new community center with pool, kiddy pool,

spa, bath house and meeting rooms from inception to completion.

Clifford D. Ulman

**********@*******.***

C: 602-***-****

Page 2

LA Thomas Property Service, Phoenix, AZ & Chicago, IL 1985 to 2005

Full service real estate organization.

CEO

Managed all operations, finances, contracts, customer service, and owner

meetings for 60+ communities with 15-1K units each. Maintained strong focus

on cultivating mutually beneficial relationships, performing presentations,

creating innovative programs and communication plans, and fostering

business development between local sales teams and customer base.

> Innovated capital reserve analysis program that identified property

assets and established useful life factors, allowing clients to better

determine future financial needs to increase or maintain property

values.

Previous Professional Experience

National Swim Team Coach, United States and Ecuador

Founded neighborhood rehabilitation activities and programs aimed at

supporting convicts from Tennessee State Penitentiary, as well as 10K inner

city children. Launched Arizona Swimming Coaches Convention, focused on

collaboration of parents, athletes, clubs, and universities to promote

athletic and educational opportunities.

> Achieved recognition from Tennessee governor for rehab program's

success.

> In establishing Arizona Swimming Coaches Convention, creating support

necessary in establishing world-class swimming program that developed

athletes ranking in top 10% of the world.

> Acquired title as National Swim Coach for Ecuador, and later Head Coach

of Ecuador National Team for Pan American Games World Championships and

Olympic Games.

> Executed club programs to support financial needs, garnering attendance

from 300 people annually with Arizona state swimmers increasing by 5%

year over year.

Education

B.S. in Psychology & Sociology - Vanderbilt University - Nashville, TN

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