Customer Service Sales
Resume:
Robert Criner
New York, New York 10031
E-Mail: *.*******@*****.***
OBJECTIVE
To contribute my extensive problem solving, and superior customer service
to a fast-paced, growing financial services organization that empowers its
team to maximize productivity and profits.
PROFESSIONAL EXPERIENCE
Merrill Lynch/Bank of America, Derivative Equity Linked Products/Trade
support-Senior Analyst, New York, NY
October 2008 to January 2013
. Ensure Front-to-back accuracy within the testing
environment (UAT) for all entities within the new GRS
reconciliation platform and SRS reporting tools from
legacy platforms (Frontier).
. Participate in multilevel conference calls and
presentations to highlight in-depth reviews from
testing results, analysis, testing deadlines, and
project signoffs.
. Responsible for reconciling stock and cash
positions, and assist Trade Support and Finance in
break resolution.
. Investigate and reconcile discrepancies noted within
all downstream trading systems (RAM, AP and EBAR) TD
and VD accounts for all Equity Derivative related
trades.
. Reconcile the daily Break for FX exposures for all
entities, and facilitate in maintaining the REC's
integrity.
. Responsible for ad hoc journals macro uploads of trades to the
downstream ledger system to capture all activity not reflected within
the Sub-ledger systems due to technical idiosyncrasies.
. Determining root cause analysis for items impacting both the Ram/EBAR and
Ram/AP (client trading records) trade/value date recs.
Merrill Lynch, Front Office Control/ Assistant Vice President, New York, NY
May 2007 to June 2008
. Business and technology support to both trading and sales trading for GMI
Cash Equity Business for Institutional Clients. Representing both Domestic
and International business.
. Front line user support for all front office order and execution
management applications e.g. Royal blue Fidessa and CCA
. Complete representation and documentation for Global Fidessa community.
Including enhancements, troubleshooting and problem solving.
. Reporting hierarchy to ISS Client Service with a direct link to the
business.
. Responsible for numerous business critical checks and monitoring both pre-
trading and intra-day that assists in identifying prior to the front
office users and /or clients being affected.
. User Acceptance Testing for newly developed features within Fidessa that
would impact the Fidessa community.
. Represent ISS in the coordination and maintenance of Fidessa Data
Administrator regarding client side data.
Merrill Lynch, Derivative Equity Linked Products/Senior Specialist, New
York, NY
February 2005 to May 2007
. Supported MLPFS option traders
. Reconciled listed option and equity breaks
. Prepared option assignment reports
. Researched option and equity trades with street brokers
. Supported Quantitive Strategic Automation Trades
. Reconciled futures breaks
Merrill Lynch, LISTED/NASDAQ-Front desk Trade Support/Specialist, New York,
NY
October 2001 to February 2005
. Responsible for supporting the Equity Trading Floor, ensuring that all
trader's issues concerning trades processing, on-line systems, external
vendors, trade reporting and operational procedures are resolved.
. Identify outage symptoms and gather the necessary resources to minimize
exposure.
. Troubleshoot Technology problems as they relate to Trading, Operations
and Private Client Branch Offices.
. Identify process improvements and implement strategic methods to increase
efficiency and productivity.
. Utilize Microsoft Access, Excel and Word to create Ad-hoc reports for
Trading Management (Trade Revenue Reports, Profit/Loss Ratios, etc).
EDUCATION
TOURO COLLEGE, New York, NY
COMPUTER SKILLS
Windows 95/98/2007/XP, Microsoft Office 97/2007 (Word, Excel, PowerPoint,
Access, Outlook, VB), Various royal blue fidessa products, various internal
Merrill Lynch and New York Stock Exchange trading systems.
Contact this candidate