Sales Representative Customer

A NT HONY EVERTS

*** ******** ******

STATEN ISLAND, NEW YORK 10312

HOME: 718-***-**** • CELL: 718-***-****

*******@***.***

SUMMARY

Recognized as a self-motivated, responsible and highly organized professional, offering

d iversified experience in the areas of operations management, client relations and

compliance as well as personnel supervision and t raining. Performance reflects sound

j udgment, professional integrity and the ability to adapt easily to fast-paced, demanding

conditions. Able to cultivate and maintain productive relationships with all contacts

t hrough solid verbal and wr it ten communication skills

SKILLS : Microsoft Word, Excel, Access, Outlook, I nfosource, Customer Care Workbench

(CCW), BART, Mortgage Servicing Package (MSP), LenderLive, PACER, LPS, Document

M anagement Systems and Lotus Notes.

P ROFESSIONAL EXPER IENCE

JP MORGAN CHASE, Brooklyn, NY October 2011 – April 2013

Bank ruptcy Customer Assistance Specialist : (6/12 – 1/13)

R esearch Analyst (10/11 – 6/12)

• Researched and resolved mortgage/home equity loan related issues received from

customer complaints that came in through the Foreclosure Lookback process.

• Reviewed, verified, and prepared loans for underwri ting with the support of the

Bankruptcy Customer Assistance Operations (CA Ops) specialist to coordinate steps

i n the resolution of foreclosure issues and technical support.

FRITO LAY CORPORATION, City, State March 2008 – August

2011

Route Sales Representative

• Significantly increased sales by 75% i n all stores through exemplary customer

service. Awarded a Perfect Service Certificate for three consecutive years.

• Handled for all aspects of the sale, delivery and organization of products on a route

comprised of 10 stores. Strictly adhere to deadlines and ensure t imely, accurate

deliveries.

• In teracted daily with various clients, including large-scale supermarkets and

convenience stores. Researched, resolved and t roubleshoot customer grievances to

ensure customer satisfaction.

• Handled all aspects of merchandising, product placement and building of displays;

p rovide placement recommendations to store managers resulting in increased sales.

N EW YORK MERCANTI LE EXCHANGE, NEW YORK, NEW YORK 1986 - 2007

Compliance Officer - Compliance Department (2005 to 2007)

• Closely supervised and monitored daily t rading activity ensuring strict adherence to

a ll regulatory policies, procedures and guidelines.

• Maintained integrity of the t rading f loor; issued fines for violations.

Supervisor - Crude Oil (1994 to 2007)

• Motivated staff when Crude Oil was t rading a record volume of 270,000 lots daily

t hrough implementation of employee incentives.

• Supervised emergency management during both 9/11 and the Blackout of 2003 by

escorting various agencies to the building.

• Managed and oversaw the full scope of daily t rading activities ensuring a smooth

r unning, efficient operation.

• Directed and supervised staff. Delegated daily work assignments and monitored

performance record. Conducted bi-weekly staff meetings and monitored t ime entries.

• Provided ongoing t raining, mentoring and job coaching; cultivated a strong sense of

teamwork and facilitated positive employee/management relationships.

• Conducted annual staff performance appraisals; recommended areas in need of

i mprovement.

Supervisor - Temporary and Permanent H i r ing (1997 to 2005)

• Managed and oversaw the temporary and summer intern program which resulted in

a retention rate of 50%, including 200+ hires.

• Recruited, screened, interviewed and hired temporary and permanent staff;

terminated as needed. Maintained personnel/hiring records. Ensured adherence to

payroll budgetary restrictions.

• Supervised and managed staff; delegated assignments; monitored work

performance.

• In teracted daily with various recruitment agencies throughout New York City.

Assistant Supervisor, Crude Oil: 1992 to 1994

J unior Reporter: 1986 to 1991

• Promoted to numerous positions of increased responsibility based upon exemplary

work performance and excellent employee reviews

EDUCAT ION

Completed course in Business Administration

CUNY- The College of Staten Island

.

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