Sales Manager

Nathaniel R. Rollins

***** ***** *** *********.*.*******@*****.*** Home: 210-***-****

San Antonio, Texas Cell: 210-***-****

78247

Experienced FRAC Equipment Operator- Background in various areas of pumping

services/hydraulic fracturing such as, sand, chemicals, etc.

Areas of Expertise

? Experienced Rigger ? CDL Class A ? Diesel Mechanics

? Materials/parts ? Front-End Supervision

procurement/Inventory ? Customer Service ? Military Vehicle

? Complaint Handling & Management Repairs

Resolution ? Microsoft Office

Programs

Professional Experience

FRAC Equipment Operator 07/2012 to Present

. Operates company vehicle daily, between each district/off-site location

to deliver product, services, tools and equipment.

. Loads/unloads vehicles as required to maintain schedule

. Participates in rigging up Pressure Pumping equipment on location, to

include connecting hoses, high pressure irons, etc. to equipment and to

the customer wellhead

. Maintains compliance with Progression books and inspection reports

Program requirements

. Maintains required log to comply with DOT standards

. Completes pre/post trip inspections, plus fuels and services units

. Safely operate, maintain and perform minor repairs on equipment

. Delivers pressure pumping products to FRAC site.

. Maintains assigned equipment, performs daily inspections to ensure

compliance with operational and safety requirements.

. Report all operational deficiencies to supervisor and maintenance

personnel.

. Performs equipment inspection and maintenance as requested and completes

paperwork.

. Operates equipment in accordance with company procedures, and customer

requirements.

Make Ready Manager, San Antonio Dodge 04/2012 to 07/2012

. Inspects and services new automobiles on delivery to dealer or customer,

and prepares the vehicle to be in show room condition prior to delivery

to the customer

. Inspects vehicle for obvious damage and records and corrects

discrepancies

. Supervises staff in the washing and vacuuming of the cars

. Inspects surfaces to detect minor chips and scratches in paint and

touches up imperfections, using brush applicator and factory-supplied

matching paint

. Performs the final quality control on each vehicle before it is released

to the customer

. Oversees the installation of optional equipment specified by customer or

dealer, such as outside mirrors, rugs, and seat covers

. Oversees the installation of standard components, such as hubcaps and

wiper blades, using hand tool

. Pours antifreeze into radiator according to seasonal requirements

. Supervises the staff in polishing the car to remove preservative coating

and road film accumulated during transit

. Responsible for ordering, inventory, scheduling, staffing, flagging of

labor hours, and payroll

. Maintain safety of both our customers and employees

Manager, Detail King 11/2010 to 03/2012

. Scheduling of personnel

. Create and analyze daily, weekly and monthly reports

. Personally handle customer complaints or issues

. Training of personnel

. Manages inventory/ordering

. Constant supervision and upkeep of the premises and maintain car wash

equipment

. Foster a team environment

. Assure excellent customer experience

. Ensure smooth operations at the car wash

. Marketing and gaining new business

. Holds sales meetings and analyzes sales statistics to formulate policy

and assist in promoting sales

Truck Service Manager, Travel Centers of America (TA)

07/2010 to 11/2010

. Supervises and coordinates activities of Field Service Technicians

engaged in the installation, repair, and servicing of diesel trucks in

field and in the shop. Coordinates schedules for service orders with

Field Technicians

. Trains new and existing staff on effective techniques and use of

company tools

. Plans, assigns, and directs work of Field Technicians

. Maintains customer files and office records of all local service

activities.

. Maintains awareness and involvement in the resolution of customer

situations and equipment problems.

. Sales building and customer loyalty building

. Develop team atmosphere with employees

. Provide excellent customer service

. Responsible for ordering, inventory, scheduling, staffing

. Maintain safety of both our customers and employees

Sales/Service Manager, National Tire and Battery (NTB)

09/2009 to 11/2009

. Manages and oversees activities of workers in service departments,

such as tire repairer and garage service

. Manages the promotion and direction of the sales or service activities

among customers or prospects in a region

. Reviews market analyses to determine customer needs, volume potential,

price schedules, and discount rates, and develops sales campaigns

. Reports to the Regional Sales Manager and is responsible for

subordinate sales staff. Ensures that representatives keep informed of

changes that might affect product sales

. Develops and implements methods and procedures for monitoring work

activities, such as preparation of records of expenditures, progress

reports, etc., in order to inform management of current status or

sales activities

. Acts as liaison between sales and other departments

. Prepares periodic sales reports showing sales volumes and potential

sales. Promotes satisfactory customer relations

. Works closely with company personnel to ensure prompt service to

customers

. May determine need and cost of automobile repair. Inspects and drives

repaired vehicles to verify repairs

. Trains workers in and demonstrates repair and maintenance of vehicles,

using hand tools, welding, and grinding equipment

. Keeps inventory of repair parts and equipment and requisitions

replacement stock. Prepares repair reports and vehicle requests

. Assists sales personnel with customer service complaints

. Keeps inventory of repair parts and equipment and requisitions

replacement stock. Responsible for maintaining the warehouse and

inventory control levels

Mechanic Wheel Vehicle, Lear Siegler Services, Inc. - Iraq 05/2008

to 07/2009

. Handled the maintenance and repair of light and heavy tactical

vehicles and select armored vehicles (M1117, M1000, RG33, RG31, 1151,

1051, PLS, HUMMWV 998 and 1114, HEMMIT, LMTV, MaxxPro, MaxxPro Plus,

Caimen, 5 ton trucks, 2330 Series Trailers, Semitrailer, Tank, 5000-

Gallon, Fuel Dispensing, Automotive M969A2)

. The Wheeled Vehicle Mechanic is primarily responsible for supervising

and performing maintenance on wheeled vehicles and associated items,

as well as heavy-wheeled vehicles and Mine Resistant Ambush Protected

(MRAP) vehicles

. Maintain wheeled vehicles, their associated trailers and material

handling equipment systems

. Use of applicable references, inspecting, servicing, maintaining,

repairing, replacement, adjusting and testing of wheeled vehicles and

material handling equipment systems, subsystems and components - such

as: power plant/packs, compression ignition engines and engine fuel

systems, air induction and exhaust systems and cooling systems

. Vehicle chassis and power train components including, frame cross

members, clutches assemblies, transmissions, transfers, final drives,

propeller shaft assemblies, brake systems and steering systems,

suspensions systems, fifth wheel assemblies, wheeled vehicle crane,

hoist and winch assemblies, and hydraulic systems

. Automotive electrical systems including wiring harness, starting, and

charging systems

Mechanical Technician/Service Manager, W.G. Motors

05/2007 to 05/2008

. Promoted to a management role responsible for overseeing a full-

service shop. Directed 18 employees and managed sales, inventory,

merchandising and cost controls. Maintained high standards in

sanitation and safety in compliance with governmental regulatory

guidelines (OSHA)

. Introduced training programs that enhanced employee performance and

helped build a motivated workforce.

. Inspects and repairs all systems and subsystems on motor vehicles to

include complete engine and transmission problems. Completes multi-

point preventative maintenance as specified by manufacturer and

repairs or replaces consumables and other parts and fluids in

accordance with mileage or time standards

Automotive Service Manager/Sales, Wal-Mart

07/2006 to 04/2007

. Ensure customers receive prompt, efficient and courteous attention for

all services and transactions

. Promote shop services and retention by building relationships with

customers and through the performance of shop staff on vehicle repair

and maintenance

. Resolve customer complaints in a professional and courteous manner.

Advise the Equipment Manager of all complaints and incidents

. Review and monitor work orders to ensure timely performance and

quality of work

. Research, negotiate contracts and procure new vehicles and shop

equipment; sell surplus as requested by the Equipment Manager.

. Lead other team members in sales, analyze average sales and formulate

plans to assist in promoting overall store sales

. Maintain parts and tool inventory and coordinate the purchasing of

materials and supplies for maintenance services

. Provide quotes and availability of vehicles for inclusion in the job

bidding process for local and remote locations

. Maintain corporate equipment files including inventory, repair and

maintenance logs, etc.

. Responsible for hiring and training new Service Technicians, and

provided leadership to mentor and develop

. Proficient in a variety of programs such as Microsoft Word, Excel,

Outlook, Internet Explorer, as well as several proprietary software

applications

Mechanic Technician, Vogue Tyre Company

09/2005 to 07/2006

. Assisted and trained technician mechanics in performing technical

activities

. Diagnosed and repaired to specifications - brake and hydraulic,

exhaust, primary and/or advanced fuel ignition and electrical,

suspension and alignment, air conditioning and computer systems

. Provided a suitable explanation of technical diagnoses and needed

repairs to non-mechanical individuals which may include employees and

customers on an as-required basis

Automotive Service Manager, Discount Tire Company

08/1994 to 08/2005

. Greet and write up the customers in a timely manner

. Dispatch repair orders to technicians and maximize production

. Create estimates and recommend needed services in timely manner

. Follow-up with the customer at the close of the sale to verify their

concerns were taken care of and advise them of any future repairs

recommended

. Trained in inventory management such as physical and computer-based

inventory methods for efficiently receiving, storing and selling

products.

. Keeps inventory of repair parts and equipment and requisitions

replacement stock. Responsible for maintaining the warehouse and

inventory control levels

Education and Training

Education:

Sam Houston High

School

St. Phillips College

Training: CPR, Mine Resistant Ambush Protected (MRAP) Vehicle Training,

Welding

CDL Class A (Tankers, HAZMAT Endorsements)

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