Customer Service Representative

ATHALIA A. ALCORN-SMITH

** *. ****

Place

Chicago, Ill

60620

(773) 224-

**** (Res.)

(773)

***-****

(Alt.)

OBJECTIVE: To secure a challenging position that will utilize

my accounting and customer service experience, allow room for

continued growth, and provide opportunity for future

advancement.

EMPLOYMENT HISTORY

11/05 - Pres. Marc Realty-Chicago, IL

Accounts Receivable/Accounts Payable Specialist

Open and distribute mail for over 100 properties. Encode

invoices and utilities bills distribute to accountants for

approval. Input utilities, invoices, check requests, etc into

system (Timberline). Review weekly and daily check runs. Audit

expense reimbursements entered into system. Match checks with

invoices for approval prior to mailing. Assisted with 1099

(preparation and mailing). Vendor file updates.

Receive/process tenant's payments via mail,

preauthorized ACH; bank lockboxes, NSF checks, etc. accurately

post payments to tenant accounts into timberline (G/L) cash

management. Contact bank in regards to lockbox errors. Check

scanning to various banks. Send out collections letters,

negotiates payment arrangements. Update (G/L) cash management

report with totals of daily receivables. Deposit checks into

correct company bank accounts. Per management request open and

close bank accounts with bank personnel.

10/03-11/05 CNA-Chicago, IL

Audit Services Representative

Audit expense reports on a daily basis. Daily monitor all

expense reports whether denied or approved for processing.

Assist customer with correcting expense reports such as

assigning incorrect expense type, etc. Provide user assistance

with how to maneuver around a number of different systems such

as Smart-Expense (to create an expense report), Smart-Buy (to

purchase supplies), etc. Provide user assistance for policy and

procedures for Smart-Source System. Log all internal and

external calls into tracking system. Respond to all incoming

inquiries within 24 hours of receipt. Process/prepared 1099-

Misc tax also tax filings for a number of States, process 1st

and 2nd b-notices. Other office duties as assigned per

supervisor/management

03/00 - 10/03 Commonwealth Edison -- Chicago, IL

Customer Service Representative

Accurately answer customer questions regarding billing,

payments, company services, and policies; applying company

policy and Illinois Commerce Commission rules to approve

customers for payment arrangements; adjust customer bills as

needed such as over-read/estimated bills; direct customer calls

to appropriate departments as necessary; and other miscellaneous

services as required.

09/95 - 03/97 U.S. Equity Realty, Inc. -- Chicago, IL

Service Desk Manger

Issued work orders to vendors to service and repair Chicago

Public Schools and stadiums; provided monthly budget reports and

vendor reports.

03/97 to 03/00 Promotion: Property Accountant

Reviewed, coded and balanced vendor invoices for payments;

Managed Schools Capital, Operating and Maintenance Budgets and

Contingency funds; provided Chicago Public Schools personnel

with monthly vendor billing for payment; reconciled bank

accounts; assisted with monthly and yearly closes; prepared

IRS1099 forms; assisted on special projects

COMPUTER SKILLS

Formal training with Windows, Excel, Word Perfect, Microsoft

Word, Microsoft Works, Lotus123, MP2, McCormick & Dodge, JD

Edwards, Oracle, Yardi, Skyline, Timberline, AS 400.

EDUCATION

Harold Washington- Chicago, Illinois

August 1980 - February 1982

Major: Accounting Minor: Business Administration

Dean's List

ACCOMPLISHMENTS

Received two awards for customer service representative for two

out of three quarters for the year 2000.

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