Customer Service Supply Chain
Resume:
DAVID B. AUSTAD
Plymouth, MN 55441
PROFILE:
Fifteen plus years of management experience involving international &
domestic purchasing, strategic sourcing
processes, supplier certification, ERP based computer systems, lean
manufacturing tools, sales & marketing
support, contract negotiations, and U.S. Customs compliance. Proven track
record regarding cost reductions,
improved processes, improved supplier performance, and improved
profitability.
QUALIFICATIONS:
. Managed the Sales and Operating Plans (S&OP) for the purchasing &
inventory oversight of the following categories:
. Paper, Book Components, Prepress Services.
. Bed Components (foam, tick, wood foundations, steel foundations,
other bedding items).
. Plastic Mold Injection, Thermoforming Plastic, and Metal Stamped
Parts.
. Sporting Goods and Wooden Products.
. Printing, Packaging, and POP Items.
. Procurement Credit Cards, Fulfillment Services, and other MRO
items.
. IT Hardware & Software and other Capital Equipment.
. Domestic & International Freight.
. Managed the purchasing budget and provided direction for a staff of
sourcing specialists.
. Managed key supplier relationships and driven strategic savings
initiatives.
. Developed sourcing strategies and choice long-term strategic supply
partners through a formal
Supplier Selection Process (Qualifying, Evaluating, Negotiating
Contracts, and Monitoring).
. Developed process flows and procedures for the supply chain processes
(RFI, RFQ, RFP, Suppler Qualification, Supplier Performance, and
Periodic Benchmarking).
. Implemented, documented, and managed the supplier certification
process.
. Implemented and monitored supplier performance criteria (Scorecards).
. Interfaced with Quality & Engineering to perform root cause analysis
on supplier based non conformances and implemented plans to prevent
recurrence.
. Managed Supplier Level Agreements (SLA's) or Contracts with suppliers
and Legal.
. Participated in cross functional teams to research & develop new
products.
. Managed, trained, & utilized JD Edwards & Oracle's ERP systems to
manage JIT deliveries.
. Utilized alternative inventory planning tools like Min/Max Planning
and Download to Vendor.
. Involved with the implementation and use of lean manufacturing tools
like Kanban and 5S.
. Utilized system reports to help with inventory & production planning
like Inventory Stock Status,
Open Purchase Orders, Open Backorder, WIP, and other ERP exception
reports.
. Managed the Purchase Price Variance (PPV) and Material Cost Reduction
programs.
. Implemented new purchasing procedures to meet ISO9002 standards.
. Managed US Customs compliance and Duty-Free program activity
associated to international shipments.
. Managed the relationship with the Fair Labor Association to help audit
safety regulations and fair working conditions at domestic and oversee
supplier sites.
. Managed the sourcing of materials from the following countries: USA,
Canada, China, Singapore, Taiwan, Hong Kong, Europe, and Mexico.
. Proficient in Microsoft Office (Word, Excel, Project, PowerPoint,
Outlook, Flowcharting).
. Cost Benefit Analysis and Sarbanes-Oxley experience.
. Very strong negotiating skills and strong interpersonal skills.
. Subject Material Expert (SME) or Super User regarding ERP computer
systems.
. Project management skills.
WORK EXPERIENCE:
JOSTENS 2008 to
2013 (Manufacturer of Graduation Rings, Gowns, & Memorabilia)
Supply Chain Manager / Analyst
Accomplishments:
. Implemented a new supplier which reduced ring packaging costs by
approx. 30% or
$150,000 per year.
. Outsourced the fulfillment for the yearbook assembly kits which
improved service levels,
reduced risk, and provided better visibility to their cost structures.
. Outsourced the printing of all marketing materials which reduced costs
by approx. 15%
or $250,000 for the first year.
. Implemented a duty free program (Tariff Preference Level) with the
graduation gowns
which reduced costs by approximately $400,000 per year.
CONSULTANT 2006 to
2008
Accomplishments at BEST BUY (Retailer of Consumer Electronics)
. Reorganized and maintained the freight contracts for inbound and
outbound freight
companies for their Logistics department.
. Researched and setup a Request For Proposal (RFP) to outsource the
fulfillment of
their computer software & games to all of their retail stores.
Accomplishments at ZOMAX (Manufacturer of CD/DVD Media)
. Reviewed and helped drive the best practices and procedures within
their Purchasing
department and then flowcharted & documented the processes.
. Lead a nationwide competition (RFQ) for their corrugated boxes.
SELECT COMFORT 1998 to
2006 (Manufacturer of the Sleep Number bed with 400 Retail stores)
Supply Chain Manager / Analyst
Accomplishments:
. Implemented new suppliers which reduced packaging costs by 10%.
. Directed the outsourcing of several new products (sofa beds, Radisson
& adjustable
foundations) which helped contribute about $70 million in additional
revenue per year.
. Implemented a new supplier which reduced corrugated box costs by about
25% or
over $1 million per year.
. Implemented several new product specs which reduced bed costs by about
3% or
over $500,000 per year.
. Implemented a supplier certification program and monitored the
suppliers quality,
on-time-deliveries, and customer service performance.
. Established a recycle program for the excess foam, which reduced land
fill costs by about
$25,000 per year.
FORMAL EDUCATION: Minneapolis Technical College (2 year)
Associate Degree - Accounting &
Computer Programming.
University of Minnesota (1 year)
Accounting
OTHER EDUCATION: Myers & Briggs Type Indicator (MBTI) Personality
Types.
Managing Disgruntle Employees.
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