Engineer Software

Alias Chowdhury

*********@*******.***

Cell: 416-***-****

HIGHLIGHTS OF QUALIFICATIONS:

. Overall more than 10+ years of IT experience in the field of Network

Administrator, Field Support, Deskside support (Server, Desktop,

Laptop, Cisco Switch, Router, Point of sale, Firewall and access

point).

. Demark and T1 extension and troubleshooting, Patch pannel

installation, testing, Fiber optic cable and Fiber Optic Media

Converter Replacement

. Site Survey

. Familiar with Remedy ticketing system

. independently Assembling Server,Laptop and Desktop as well as

installation of software followed by troubleshooting, configuring

Windows7,XP, Server 2003 and 2008

. Re-image using Ghost and Ghost Server and user Data Migration using

Dos Batch file and USMT for XP, Windows 2000, Windows Vista, Windows

7, Windows Server/Exchange server 2000/2003/2008 including Active

directory, VPN, IIS, and Microsoft office 2003/2007/2010

RELEVANT TECHNICAL EXPERIENCE AND SKILLS:

. Dell Certified Systems Expert(685,3028,3050)- DTT ID:251950

. CCNA (Cisco Certified Network Associate) Completed -2011,

(CSCO11465887)

. Certified 2008 A+, Network + and Security +

. Microsoft Certification Status: Completed in 2008

. MCSE-Systems Engineer Microsoft Windows Server 2003

. MCSA-Systems Administrator Microsoft Windows Server 2003

. MCSA-Systems Administrator: Messaging Microsoft Windows Server 2003

. MCSE-Systems Engineer: Messaging Microsoft Windows Server 2003

EDUCATION:

Diploma with Honors from Everest (CDI) College (2008), Toronto, Ontario,Canada

. Programmer and Network Support Analyst(C Sharp, SQL Server(2005),

System Analyst and Design, Cisco, Microsoft)

. Master of Science in Psychology from Dhaka University (2003-2004) -

Dhaka, Bangladesh

EMPLOYMENT HISTORY:

Iqraa IT Solutions Inc.-: December 2007 to

Present

Onsite Support-Self-employed (Ontario and Nova Scotia)

-Work for various clients including IBM Global, Endeavor Telecom,

Contingent Network Services, Field Solutions, Tek System, Bagg Technology,

Golder Associations, Marsh/Mercer insurance, Megapath, Ipass, ADCoM,

Vonage, ACN Canada, British Airways, Wal-Mart, Emirates Airlines/YYZ, HSBC,

Department National Defense, Jones Appraisal and Joseph Brant Memorial

Hospital etc.

. IBM /DELL/HP rack mounted server installation including Server OS

NT/2000/2003/2008 installation.

. Active directory - User Access control, Add User, Delete User, Unlock

user account and User data Backup

. Firewall, Access Point, Cisco Router and Switch troubleshooting and

assisting for configuration

. VoIP Phone installation, troubleshooting

. Laptop/Desktop and server Image creating and installing using GHOST

image software

. Laptop,Desktop and server break fix, assembling,Upgrading,

troubleshooting

. Writing query,installing image and software through SCCM(2003/2005)

. Migration from WIN XP to WIN 7 and User Data Transfer using windows

easy transfer software.

. Demerc and T1 Extension, DSL modem installation and troubleshooting

. Fiber optic cable troubleshooting for Lewis stores

. Site Survey for Various clients including McDonald and KFC

. Multimedia installations with TV for various clients

. Remedy ticketing system V.7 -Creating ticket, solving the tickets,

follow up tickets.

. Pinpad, Point of Sale Upgrading and troubleshooting for various

clients.

. Software installation including SAP and SQL Server

. Programming in Excel,access and ASP

The FEP Group December 2009 to March, 2010

Network Administrator

. Office users computers issue Troubleshooting and solving including OS

and application

. Desktop Windows XP/Vista, Printer, Server NT/2003 Installation,

maintenances

. Server files backup

. VPN Configurations, Terminal Server Maintenances, Web site

maintenance(IIS) including ASP programming using Access Database,

Ministry of Government Services: April 2009 to July 2009

Deskside Support

. Using SCCM (2003/2005) New and Old Computer installation with Win

XP/2000/Vista/Win7 and Office 2003/2007/2010 and application

installations.

. Follow-up and solving with users problems by using Remedy Ticketing

systems

Aerotek for Nexicore: January 2009 to March 2009

Laptop Technician

. Troubleshooting laptop and solving the issues

. Laptop repairs, Troubleshooting, Assembling and Software installations

including XP,Vista,Win7

. Updating SAP database

Quest Components, Markham 2006 July to December 2008

Technical Support

. RMA handling

. Customer problems solving over the phone,Computer Assembling,

Software Installation Windows XP/Vista, Desktop and Server, Ghost

Image Creating and Installations

Contact this candidate