Human Resources Customer Service

Steven D. Butterfield

*** ***** ****, *******, ** 47451 812-***-**** *******@*******.***

HUMAN RESOURCES MANAGEMENT

Motivated professional with diversified skills in management and administration of Human Resources;

ensuring compliance with all company policies, procedures and governmental regulations. Dedicated self-

starter responsive in resolving employee relations issues and effective at building strong coaching

relationships. Proven ability to partner with all levels of employees: team building, and solution guidance.

Seasoned communicator with strong interpersonal skills and excellent judgment. Experience includes:

- Benefits Administration - Compensation Programs

- Employee/Labor Relations - Policy & Procedure Development

- Staffing/Recruitment - Capacity Planning

- Safety & Training - Workers’ Compensation

PROFESSIONAL EXPERIENCE

TRI STAR ENGINEERING INC. Bedford, Indiana 2008 – 2012

Department of Defense (DOD) contractor with 350+ employees in nine states:

Benefits Administrator (2008 – May 2012)

Provided a variety of complex administrative and support functions related to the operation of multiple

employee benefits. Managed employee benefit enrollment processing and ensured HR E-Doc

transactions were processed accurately and in a timely manner. Conducted orientation of new

employees. Prepared and communicated information to employees on benefits programs, procedures,

changes and government mandated disclosures. Coordinated transfer of data internally and externally to

vendors, plan providers, auditors and consultants. Provided customer service to employees and

associated family members. Monitored and maintained employee benefits data in HRIS (Deltek).

Managed and maintain programs/leaves under STD, LTD, FMLA, and Workers Comp, including OSHA

300 logs. Conducted thorough investigations of all accidents and injuries. Conducted monthly benefit

audits to ensure accuracy and compliance with company and government regulations. Processed status

changes, investigated and resolved claims/ discrepancies, maintained benefit records and associated

policy and plan documents, conducted open enrollment processes and provided benefits education,

managed 401K investment program, and reconciled/approved monthly invoices.

VISTEON SYSTEMS (formerly Ford Motor), Bedford, Indiana 1997 –

2008

Fortune 500 Tier 1 automotive supplier with workforce of 1,200+ union and salary employees.

Human Resources Generalist (2006 – 2008)

Worked with local and corporate HR teams to promote an HR culture that was responsive, correct,

consistent and fair. Coordinated labor relations, benefits, Worker’s Comp, disabilities, medical leaves,

training, FMLA, unemployment hearings, terminations, and conflict resolutions while maintaining company

objectives. Partnered with legal counsel to resolve EEOC & FLSA complaints. Monitored safety programs

and worked with ISO to ensure safe working conditions and federal compliance. Supervised assigned

personnel, interviewed and hired employees, established and reviewed performance standards, identified

training needs/effects, and performed other supervisory duties to achieve optimal performance. Provided

feedback and periodically evaluated employee performance.

• Performed “Strategic Management” in internal/external staffing processes; worked with managers

to create/revise job descriptions, managed internal postings; awarded jobs and reassigned

employees. Worked closely with recruiters and contract agencies to fill exempt positions, from

initial screening through new hire orientation.

• Resolved employee/labor relations issues by providing counsel, guidance and instruction to

managers and staff while ensuring fair, positive and timely resolution.

• Advised management on legal and regulatory requirements concerning entitlements related to

employee/labor relations, FMLA, ADA, Title VII and other regulatory matters.

Steven D. Butterfield

101 Wendy Lane, Oolitic, IN 47451 812-***-**** *******@*******.***

• Managed grievance processes and conducted disciplinary hearings and activities.

• Maintained Equal Employment Opportunities (EEO) policies and program activities.

• Provided day-to-day support to the facility as needed to provide support for the

employees within.

• Provide strategic support to local management in coordination with corporate policies,

practices and procedures for HR specific issues. .

• Worked with local and corporate management to resolve complaints and issues, including

allegations of fraud, theft, harassment, absenteeism, interpersonal conflicts, safety violations, and

employee misconduct. Conducted and documented investigations in these functional area.

• Created/maintained multiple reports to track employee leaves; attendance, FMLA, Work Comp.

Supported Compensation Programs: Conducted salary/classification audits, developed

•

initiative programs, created reports, and maintained recognition programs.

Packer/Certifier (2004 – 2006)

Team Leader for 13 months facilitating production issues between employees and management.

Organized and conducted weekly “Lean Manufacturing” meetings; provided safety instructions, visual-aid

training, and continuous improvement (CI) information to employees. Provided training and advised new

employees on specific job functions. Worked with supervision to resolve quality issues and maintain

workforce proficiency. Performed visual inspections ensuring compliance with ISO 9001-2001 quality

standards, applied SPC labels, scanned/packed parts, and banded/wrapped skids for shipping. Recorded

Overall Equipment Effectiveness (OEE) data to assist in scheduling preventative maintenance (PM) and

eliminate downtime.

Machine Operator/Assembler/Employee Relations (1997 – 2004)

Performed technical manufacturing duties; operated machinery and assembled automotive components

using hand tools, power tools, helium spectrometers and electronic testing equipment in compliance with

government regulations and local quality standards. Participated in LEAN cell realignment and

implementation training: Union Rep- Maintained positive labor relations by applying thorough knowledge

of local collective bargaining agreements and labor laws. Provided advisory services to employees

pertaining to employee/labor relations policies, procedures and guidelines. Coached, counseled and

represented four departments comprised of approximately 130 employees on the proper interpretation of

local policies and procedures. Participated in grievance meetings, arbitrations and contract negotiations.

MANCHESTER TANK, Bedford, Indiana 1994 – 1996

CNC Machine Operator

Programmed and operated multiple presses to cut/punch precision fittings based on blueprints and

engineering drawings. Operated material handling equipment; overhead cranes and forklifts in order to

move material. Proficient use of calipers, micrometers, and various measurement gages.

EDUCATION

BS, Human Resource Management, Oakland City University, Bedford, IN

- Courses included: Radiology, Electronics, and Computer Programming

PROFESSIONAL DEVELOPMENT

Six Sigma Green Belt Certification

How to Implement Lean/ Lean Champion

Fulfilling HIPAA’s Learning Requirements for Employers

Customs Trade Partnership against Terrorism (C-TPAT training)

How to Deal With Difficult People

Successful Solutions for Unacceptable Employee Behavior

Steven D. Butterfield

101 Wendy Lane, Oolitic, IN 47451 812-***-**** *******@*******.***

SHRM Essentials of Human Resources Management Certificate Program

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