Customer Service Software

Jean Peters

***** ***** **, *** ***, Bristol, WI 53104

Phone: 847-***-**** • E-Mail: *****@****.***

OBJECTIVE

To find a position in Trade Marketing that allows me the opportunity to utilize my computer skills while integrating my 30

years’ experience in customer service.

PROFESSIONAL EXPERIENCE

Student Advisor August 2004-April 1013

American InterContinental University Online Schaumburg, IL

• Counsel students enrolled in distance education degree programs with the priority of student retention and

successful completion of their degree.

• Provide a high level of customer service and able to build and maintain positive relationships with students over

the phone as well as online.

• Audit students degree plan to ensure they are meeting expected satisfactory progress and graduation goals

2002-2004 Temporary Relocation MI and IL

Temporary Employee

* Temporary relocation to work on purchasing a family business.

Assistant Director of Student Loans 1979 – 2002

Northwestern University Evanston, IL

• Supervised a department of 4 employees, oversaw all aspects of originating and disbursing three Federal loan

programs and two private loan programs. Loan disbursements total $80 million annually.

• Balanced and reported records for 5 loan programs.

• Handled federal and private auditors.

• Followed Loan and Financial Aid Federal Regulations.

• Organized and lead student loan seminars.

• Set up maintenance/repair of all hardware and software used within the Student Loan Office.

• Resolve customer service problems/complaints

• Training internal and external staff on computer and software use.

• Training internal and external staff on Federal Regulations.

• Main contact with University Programmers for any customized software that is written or updated regarding the

loan origination department and interfacing with PeopleSoft.

COMPUTER SKILLS

Experience in MS Office (Word, Excel, PowerPoint, Outlook) and Access

EDUCATION

Master of Education December 2009

American InterContinental University Schaumburg, IL

Concentration: Leadership of Educational Organizations

Bachelor of Arts in Business Management May 1998

National-Louis University Evanston, IL

Contact this candidate