Project Manager Human Resources
Resume:
Kimberly M. Koutris, SPHR
Akron, Ohio 44333
Phone: 330-***-****
E-mail: *******@*********.***
PROFILE OF QUALIFICATIONS
Accomplished and experienced professional with extensive experience and
expertise in employee relations, performance management, leadership and
change management, talent management, employee engagement, coaching,
process implementation, and analysis. Results-oriented team player focused
on achieving process excellence and facilitating change to meet aggressive
business objectives. Employee-oriented while focusing on the growth of
business strategic priorities in a high performance culture. Well-
organized, innovative thinker possessing strong communication, mutli-
tasking, analytical, and applied problem solving skills.
PROFESSIONAL EXPERIENCE
Manager, Human Resources (Jan 2007 -
present)
KPMG LLP, Cleveland, Ohio
Responsible for the full HR function for multiple geographical office and
the full business unit Tax function in 4 states. Lead Employee Relations
and continuous improvement matters in assigned locations as well as
locations for direct and indirect reports under scope of responsibility.
Conduct investigations and employee relations process, working with
internal general counsel, firmwide security and other parties as
applicable. Lead employee assessment process as well as performance
management coaching for succession planning, talent identification and
promotion, and training. Apply and provide substantive technical HR
direction and expertise to firm Leadership, Partners, Managers and
employees, ensuring the firm is fully compliant with all federal and state
employment laws and counseling on management of legal risk. Responsible for
compensation, training, retention and application of firmwide strategic
objectives to meet individual business needs. Member of firm Policy
Advisory Board providing counsel, interpretation, and recommendations for
HR policies. Responsible for Employee Opinion Survey (EOS) review and
action process to drive employee satisfaction. . Author and champion
employee communications from local and business unit leadership to enhance
information sharing and open and honest communication. Identify and assess
turnover analysis and retention strategies and create processes to address.
Lead retention processes for 30/60/90 day new hires and provide reporting
on onboarding. Manage work for direct and indirect reports within the HR
function and administrative support for the Tax business unit. Conduct
training on leading change, compensation methodology, total rewards for
employees, federal and state HR compliance, and corporate strategies.
Certified internally as a lead diversity awareness trainer, delivering
diversity and disability training in all thirteen Midwest offices.
. Participated as a leading team member for naional HR policy and
process development, delivery and guidance for national role
. When in Sr Associate role, was only person at that level to assume
HR lead for business unit in the National Tax HR structure
. Developed models for cost savings strategies modeled across the
firm in: employment communications, EEO/AA posting requirements,
and annual compensation planning/modeling.
AVP, HR Project Manager - Client Experience and HR RM (Nov
2005 - Jan 2007)
KeyBank NA, Cleveland, Ohio
Define the HR Client Experience strategy with the senior HR Relationship
Management team to focus on Key's desire of a client-centric organization.
In partnership with the other HR team members, design solutions and monitor
deployment activities for both enterprise-wide and Line of Business (LOB)
deliverables. Manage the overall process from design to implementation
through effectiveness measurements and make adjustments as necessary.
Determine HR stream of work and build project plans to design, deliver and
deploy in alignment with Client Experience roadmap requirements. Build the
HR work plan and assign deliverables based on expertise and scope.
Integrate HR deliverables into the overall KeyCorp Human Capital Plans.
Actively participate in setting standards, CE strategy, tactics and
assessment methods for the CE process. Provide updates on a regular basis
to management. Manage HR Client Experience budget and resource
allocations. Studied Behavioral Based Interviewing techniques to improve
Talent Acquisition process. Assist in mergers & acquisitions process as the
HR project manager
. Chaired team to organize and build All HR Conference encompassing
352 HR employees nationwide for cultural/leadership building
Kimberly M. Koutris
Page Two
PROFESSIONAL EXPERIENCE CONT.
AVP, Corporate Diversity Program Manager (Aug
2004 - Oct 2005)
KeyBank NA, Cleveland, Ohio
Served as project and program manager responsible for the implementation of
diversity training, diversity communications including website management,
and all diversity employee resource group activities including diversity
councils and affinity groups. Researched and monitored industry progress
related to employee resource groups, communications, training and current
events related to diversity. Oversaw the implementation of internal
diversity related programs. Developed Key's Executive Women's Network and
oversaw the group as project manager. Acted as the central contact point
and resource for all diversity communications, both internal and external,
internet and intranet resources. Collected best practice information,
analyzed data and created reports to support the organizational diversity
initiatives. Developed a corporate communications strategy around all
internal and external diversity related topics. Partnered with Human
Resource business managers in the development and success of their human
capital planning process, specifically with recruiting and training. Acted
as contact for philanthropic foundation community events and growth in the
marketplace.
. Created, designed and managed robust intranet diversity website for
the organization
. Developed multi-faceted corporate communications upon award of
DiversityInc. Magazine's "Top 50 Companies for Diversity" (#13)
Senior HR Analyst, Affirmative Action & EEO (Jul 2002 - Aug 2004)
KeyBank, NA, Cleveland, Ohio
Member of a two person team responsible for the corporate implementation
and delivery of Affirmative Action, EEO and Vets-100 reporting and audit.
Produced Affirmative Action Programs for all KeyCorp subsidiaries and other
government reporting related to employment laws and regulations. Conduct
and interpret results of analyses and reports to provide counsel as
necessary around Human Resource regulations. Consistently streamlined and
simplified production of reporting and analysis methods and delivery and
supported overall HR compliance. Ensured that all government required
information and internally required data necessary to produce Affirmative
Action Programs and other government reporting was accurately maintained in
HR systems. Prepared statistical reporting of corporate metrics.
Interfaced with all areas of HR to insure accurate reflections of employee
population, hiring, promotion, termination and compensation practices.
Assist with charges filed with federal and/or state agencies, lawsuits or
attorney inquiries. Provide assistance during audits by the Department of
Labor, including research, preparation and counsel. Utilized Behavioral
Based Interviewing techniques to assist in talent acquisition sourcing and
interviewing.
. Developed, maintained and consulted on Key's first self-service
state and federal posting requirement website
. Transitioned corporation from traditional AAP reporting to
Functional Affirmative Action Program reporting, pursuant to
November, 2000 provision
. Simplified the AAP/FAAP planning process, saving over $500,000 in
salary budget use
Additional Work Experience is available by request
EDUCATION
Cleveland State University, Cleveland, Ohio
Master of Labor Relations and Human Resources, 2005
University of Akron, Akron, Ohio
Bachelor of Arts - History, 1999
SPHR, 2009 (currently renewed through 2015)
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