Customer Service Administrative Assistant

Stacey Martin

*** ***** *****

Grayslake, IL. 60030

**************@*****.***

Phone 847-***-****

Professional Objective

An experienced Administrative Assistant in search of a challenging position

that would enable me to use my accounting & administrative skills and

experiences to drive improvements and changes within the organization on a

daily basis.

Professional Accomplishments

> Administrative/Accounting Assistant, Acres Group Landscaping-

Wauconda, IL 2006 to 2012

. Responsible for entering all customer information in regards to

preparing all contracts, proposals, and work orders for 9 Account

Managers in Sales Department using the Axapta network.

. Invoice all monthly billing for contracts for approximately 200

customers and project billing for customers enhancements using the

Axapta and Sequel network so the pricing was accurate

. Process credits and assist Accounting Department in applying client

payments and determining if credits are necessary

. Provide weekly and monthly reports regarding billing, CRM pipeline,

customer statements, and open work orders for 9 Account Managers

. Create and maintain spreadsheets for customers accounts

. Work with insurance company to provide certificates of insurance

for all active accounts, in addition to waivers of lien as needed

. In charge of over 300 mobile phones for Wauconda facility including

distribution and exchanges of phones, and working with business

account representative to ensure their products provided us with

reliable service

. Point of contact for department to ensure all technology (computer

systems, Microsoft Office, copier/printer) are working well for

each employee

. Keeping track and ordering office supplies for department on a

monthly basis under specific budget

> Customer Service, Lurie Auto Glass-Waukegan, IL

2003 to 2005

. Point of contact to receive insurance claims and responsible to

process / submit through special networks

. Schedule appointments for approximately 20 customers/day and decide

which product is appropriate for each client

. Order products through several vendors and coordinate shipping to

multiple locations

. Negotiate pricing with customers as long as company was making profit

. Dispatch 4 technicians to their specified locations

> Distribution Specialist/Customer Service, American Wireless-Vernon

Hills, IL 1996 to 2003

. Issue return authorization numbers for defective product

. Process returns for direct and national accounts

. Data input for receiving product, billing, and replacement orders

. Process order received by fax, phones, and email while performing

necessary computer and clerical work to ready

documents for release to several shipping warehouses with minimal

supervision

. Work with credit department regarding collections to past due balances

. Assisting customers in questions regarding product, pricing, and

availability inquiries

. Provide purchasing departments with reports when inventory is low on a

weekly basis

Education

Diploma John Hersey High School

Arlington Heights, Illinois

Accounting & General Course Studies William Rainey Harper

College Palatine, Illinois

Skills & Training

Microsoft Outlook, Axapta, Sequel, CRM, Word, Excel, Publisher, and

PowerPoint

Contact this candidate