Human Resources Management

C INDY E . K NAPP (FKA: CINDY E. MEREDITH )

**** ** ***. *, *******, FL 33477 561-***-**** *****.*****@*****.***

HUMAN RESOURCES EXECUTIVE

Driven Passionate Loyal Trusted

10+ Years of HR Development & Leadership

Analytical, tactical and diverse Human Resources Executive inherently forward-thinking having full scope experience

developing and directing comprehensive HR processes in diverse industries. Respected communicator and interpersonal

ability give way to work effortlessly with all levels of professionals with proven success aligning HR and operational

advances with key organizational goals.

Key Skills:

Wage & Salary Compliance/Compensation Plans Discrete & Powerful Conflict/Issue Resolution

Mergers & Acquisitions Employee Relations/Engagement

HRIS: Manage ATS/On-Boarding/Orientation Team Leadership & Mentoring

Evaluations: Create, Execute, Maintenance Contracts: Employee & Business/Proposals & Bids

Strategic Organizational Development/Execution Preemptive Labor Relations/Litigation

Defense

Workforce Planning: Management/Retention Federal/Multi-State Employment/Labor Law

Change Management: Organization/Personnel Financial Analysis Reports / P & L Management

Metrics: HR & Corporate Business Management/Requirements/Processes/Laws

Cultural Diversity/D&I Project Management: Develop/Plan & Alpha/Beta

Tests

Multi-State Payroll & Payroll Taxes Training: Plan/Develop/Execute

Benefits Administration/Annual Renewals Safety & Compliance/OSHA

Immigration Processes & Relocation State & Federal Audits/Internal Auditing

Emotional Intelligence: Practice & Theory Retirement & Stock Option Plans

ADA/FMLA/FLSA/DOL/OFCCP & Compliance AAP/EEO-1/VET100A/E-Verify – Reports/Compliance

Marketing & Branding Organizational Structure: Functional/Divisional/Matrix

PROFESSIONAL EXPERIENCE

Human Resources Administrator, December 2006-February 2013

DSS, Inc. – Corporate Office Juno Beach, FL

National/International Federal Contractors EMR/EHR Software Development Company - Government & Commercial

Operate as center of authority for HR by effectively collaborating Corporate missions and strategies. Positively

effectuate change management at all levels, directing HR processes and employee relations/engagement.

Proactively prepare and enable stakeholders, staff and incoming staff while concurrently streamlining cost

effective solutions for the company’s 400% growth.

Key Achievements (not limited to):

• Developed first Human Resources Department at Corporate office from ground up, eventually

managing HR functions for 7 offices across the US for 400+ employees and appropriate dealings with

independent contractors and consultants. Directed talent recruitment, orientation, employee dismissals

and solid conflict resolution strategies. Benefits Administration, including annual renewal(s), contracts

negotiations with comprehensive enrollment meetings and 401K enrollments, loans, rollovers, updates and

legal notices. Stock Options, issuance and process. Control Personnel file management and compliance.

Directed Acquisitions/Mergers proactively, strategically and seamlessly.

• Created and executed cost strategy during 2007 downturn, saving company from conducting mass lay

off that literally made possible continued business and growth, having the required staff to fulfill coming

sales contracts with national roll outs. During downturn, I offered to and took on the Administration of

Payroll, salary, bonuses, commissions, taxes, 1099s and W-2s (2007-2009, then train staff/oversight) and

Administrate as Corporate Information Security Officer (CISO) i.e., conducting Federal background checks

(2006-2010, then train staff/oversight).

• Workforce planning by development update to all programs, policies, procedures, forms and training

programs for HR Department and Organization, providing evidenced increased morale and enhanced

career/succession planning. Champion Diversity goals and ensure fair labor practices. Created first

Progressive Discipline policy. Design and oversight of 360 Annual Review program, others evaluations as

appropriate. Designed Tuition Policy with comprehensive updates, implemented process and controls.

• Handle all DOL, OFCCP and all State/Federal Audits with zero infractions. Initiated/conducted full scale

annual HR audits. Exquisite analysis and responses all potential labor/employee litigation claims, in

collaboration with attorneys, for EEOC claims, workers compensation, disability matters, etc. All dropped

pre litigation.

• Developed, designed and deployed first HRIS/ATS/ESS. Developed first (and on-line) Employee

Handbook, design incorporating countless unique policies, within legal scope. Initiated and developed:

AAP Program, EAP Program, DFWP Program and Training(s). Consultant in design(s) and for deployment(s)

of new systems: Cost Accounting, Expense and on-line Training.

• Initiated, planned and executed company’s first, highly-successful career fair with 99.9% of objectives

and goals met.

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PROFESSIONAL EXPERIENCE (CONTINUED)

Legal Administrator/Human Resources Specialist, May 2005- August 2006

Erik Edward Joh, P.A. (Now HH&K, P.A.) Boynton Beach, FL

Trust/Estates and Charitable Organizations Law Firm

Led and enhanced business operations, staffing and workflow performances for law office. Reported,

recommended and integrated HR and business operation process improvements.

Key Achievements (not limited to):

• Directed talent recruitment, employee dismissals and conflict resolution strategies, conducted 360

performance reviews and management of evaluations. . Initiated/introduced first on-line access to benefits

for employees/administrators.

• Ensure attorney membership and license renewals and business licenses.

• Reviewed and reported time management and P&L for quarterly meetings with company president;

managed annual reporting of company; expenses; prepared tax reports; processed W2s. Prepared,

processed, inputted and distributed accounts receivable, accounts payable, payroll and contractor

payments.

• Conducted database system conversion from DOS to Windows.

Office Manager/Human Resources Specialist, April 2000- May 2005

Conroy, Simberg, Ganon, Krevans & Abel, P.A. West Palm Beach, FL

Insurance Legal Defense Firm

Supported rapid company growth through efficient management of office operations and staffing strategies.

Initiate and train on enhanced communications and fostering mutual respect between Managing Partner’s and all

staff.

Key Achievements (not limited to):

• Recruited, managed, evaluated and retained key staff members; assisted with management of

personnel files. Served as IT liaison with corporate office, responsible for delivering training and

developing instruction manuals.

• Handle and maintain conflict resolution and counseling in employment law and labor relation issues.

Conducted dismissals and representative for unemployment hearings. Monitored personnel time database

for payroll accuracy; assisted corporate office with COBRA, FMLA and workers’ compensation cases.

• Handled building management, including build-outs, blueprints and permits.

• Ensure attorney membership and license renewals and business licenses.

E D U C AT I O N & P R O F E S S I O N A L D E V E L O P M E N T

**BA/MBA, Degree Equivalent Experience: Profession related educational courses matched with

experience.

**Please see attached chart

Professional Development, Villanova University (On-Line) - 170 Professional Development Hours /CPE

Masters of Human Resources Management

Strategic Organizational Leadership

Human Resource Management, General

Mastering HR Organizational Effectiveness

AS/Business Administration and Management, Palm Beach State College, Palm Beach Gardens, FL

Alpha Gamma Sigma, Phi Theta Kappa Society, Dean’s List

SPHR Certification (Presently Preparing), Winter 2013/2014

A F F I L I AT I O N S & S E M I N A R S

● SHRM, 2009-Present

● Annual Employment Law Seminars, 2006-2012

● Affirmative Action and DCAA Seminar, 2011

● NLRB, 2007-Present

● U.S. Citizenship and Immigration Services, 2007-Present

● OFCCP, 2010-Present

● ALA, Association of Legal Administrators, 2005, 2006

COMP U T E R & SY S T E M EX P ERT I S E – F U L L S C A L E A D VA N C E D / T E C H N I C A L A P T I T U D E

Professional Recommendations/References and Personal References available upon Request.

Cindy E. Knapp

BA/MBA/MHRM - Equivalent Experience with Education

BA/MBA/MHRM Curriculum(s) + Experience Years

Introduction to Human Resources 12

Organizational Change Management 10

Human Resource Metrics and Statistical Research 10

Benefits 12

Organizational Training 10

Compensation 12

Employment Law 10

Financial Management for Profit 10

Workforce Planning 12

Corporate Finance 10

Financial Accounting 12

Managerial Statistics 12

Managerial Economics 10

Strategy Formulation 10

Leadership and Organizational Change 10

Marketing Strategy 12

Operations Management and Strategy 10

Decision Models 12

Global Economic Environment I and II 6

Financial Planning and Analysis 12

Education/Certified, plus Experience

= Experience (Advanced Daily Research, Seminars, Development and Practice of)

Professional and Relevant - College Courses

Palm Beach State College (Completed Courses) Comparable Education, plus

experience

Alpha Gamma Sigma, Phi Theta Kappa Society, Dean’s List

Principals of Supervision All as Listed in Above Chart

Financial Accounting

Sociology

Political Science

Business Law I & II

Introduction to Business

Speech

Macroeconomics

Relevant Professional Development Certifications

Villanova University Comparable Education, plus

experience

(Professional Development Certification(s) - 170 hours

Masters Of Human Resources Management All as Listed in Above Chart

Strategic Organizational Leadership

Human Resources, General

Mastering HR Organizational Effectiveness

Relevant Seminars/Membership were not Included

Contact this candidate