Customer Service Management

of

J.J. E

Van eden

TO WHOM IT MAY CONCERN

I’m sending you my Curriculum Vitae in response of the advertised position:

During my years of experience I have had the opportunity to develop my communication skills when

liaising with the staff members, managers and clients, as well as improving my organisational skills.

I am keen to expand my experiences and welcome the challenges and variety that workin g for a

larger company such as yours. I see myself as a self-motivated, enthusiastic, determined and hard

working person who strides to work to the highest of standards at all times.

I am confident that I am an excellent candidate for the position and hav e all the requirements listed

in the job description.

Thank you in advance for your time and I hope to hear from you at your earliest convenience to

discuss the role and my experience further.

Yours sincerely,

Jacob van Eeden

Jacob Van Eeden

Experienced in business environments demanding sound judgment

and well developed decision making abilities

+27 (0-82-712-****

PO Box 484, Mossel Bay, Western Cape, 6500(South Africa )

+27 (0)44 – 6065122(W)

************@**********.***

B iographical Detail

ID Number : 660-***-**** 085

Nationality : South African

Marital Status : Married

Health : Excellent

Drivers’ License : Code 08

Language Proficiency : Read Write Speak

Afrikaans Good Good Good

English Good Good Good

E ducation & Training

Tertiary education : Point High School, Mossel Bay

Year : 1988

Degree : Grade 12

SA Military Force Walvis Bay, Ruancana: Soldier

o Weapon training (9mm Beretta, shotgun, R4 machine gun,

1988 – 1989 :

PRG7

o 60mm Patrol mortar, M26 hand granade, 12.7mm

browning machine gun

o Foot patrol and roadblocks

o Guarding of ammunition depots and military base

o Escort of ammunition trucks

o Vehicle patrol highways and cities

o Infantry training, drills and parades

o Combat fighting

o Escort of VIP’s and bodyguards for Ministers

C ourses & Training

Project management foundations and PMP

o Presented by: SQ Data & consulting

April 2012 :

Levels of leadership skills and attributes

o Presented by: Services SETA

November 2010 :

Ethics management in Local Government

o Presented by: Public administration leadership and

June 2010 :

management academy

Incident investigating

o Presented by: NOSA

October 2009 :

Supervisor courses in Safety and Security

o Presented by: Fidelity guards

March 1991 :

Weapon course

o Presented by: Fidelity guards Offshore Mossgas Petrol SA

February 1991 :

MS Word (Level 1)

Computer

Windows

Literacy

(Presented by: LEANCO Business Services training centre, August 2007)

S

kills & attributes

•Management and leadership •Problemsolving •Cleaning service

•Planning and organisation •Weapon handling •Security service

•Customer service •Teaching and training staff •Project managment

•Teamwork •Communication

P rofessional

Experience

• Cleaning service and maintenance in buildings

• Compilation of budget of 25 community halls

(buildings)

• Working with customers and community

services

• Cleaning equipment, materials and machines

Experience in

• Training staff safety aspects in cleaning products

the following:

• Managing and control of equipment and

cleaning stores

• Security and safety experience on a gas, oil,

petrol plant

• Management, supervising staff

• Capital projects of 25 community halls

1997 - currently Position held: Firm:

MANAGER Mosselbay Municipality

(Facilities; maintenance;

cleaning services)

o Deal with a budget of R700 000

Duties: Compilation of budget

o Purchasing of all safety clothes for the

Purchasing of all cleaning

personnel.

products, equipment, tools,

o Give personnel training with regard to safety

materials

aspects of cleaning products.

o Provide personnel with in service training to

ensure that a quality services is provided.

o Deal with all sick and annual leave of the

personnel.

o Deal with PMS activities of all personnel.

o Investigate all incidents/accidents during

working hours.

o Do all site inspections, namely fire

equipment and ensure that all safety

measures are applied.

o Control over all cleaning products and

equipment in the store.

o Responsible for stock taking of equipment in

all stores.

o Management over 50 permanent staff and 45

temporary staff.

o Compilation of the budget regarding the

Event management

maintenance of 25 community halls on

an annual basis.

o Responsible for all capital projects.

o Compilation of all specifications for

projects.

o Responsible for obtaining quotations/

tenders for all projects.

o Responsible for purchasing of all material

for smaller projects.

o Holding of site meetings with contractors

on sites

o Planning of all capital projects, namely

tiles, buildings works, painting, paving on

an annual basis.

o Ensure that daily repairs/ maintenance is

done to the community halls.

o Deal with a budget of R1,9 million .

o Control over the equipment store.

o Issuing of orders for payments of goods

and services.

o Responsible for compilation of all tariffs

Bookings of events /

regarding the 25 community halls.

community halls

o Responsible for bookings of all 25

community halls for functions,

conferences, shows.

o Responsible for layouts of shows.

o Responsible for payments of rental

deposits to public.

o Deal with all complains received from the

public.

o Responsible for purchasing stationary for

the office.

o Responsible for purchasing of chairs,

tables, crockery, sound system and

lighting.

o Control over all stores where equipment

is stored.

o Control over conference facilities within

the halls.

o Responsible for all administrative

functions.

o Leasing of crockery, tables, chairs to the

public.

o Control over vehicles of community halls.

o Compiling of rules and regulations

applicable on the community halls.

o Compilation of lists of obsolete assets to

be sold on the auction.

o Writing of reports and memorandums.

o Writing of safety reports.

1990 – 1997 Position held: Firm:

SENIOR SECURITY OFFICER MOSSGAS OffShore

o Supervising 50 guards under my control

Duties: Managing guards

o Weapon training guard (shotguns, R4

machine guns, pistols)

o Organising all guard duties

o Guarding of oil, petrol, gas tanks

o Searching of vehicles and personnel who

entered and left the plant

o Vehicle patrol the plan and inspecting the

guards on duty

o Training guards foot patrols and safety

aspects

o Attending to complaints

o Doing the guard time sheets and PMS.

M otivation

I am a friendly, loyal and clearly dedicated individual

I have an ambition to succeed in any given environment

I have extensive experience in facility management, maintenance, cleaning services, security,

safety and military industry

I’m a fast learner and always up to a challenge

I communicate well with others in any culture

I can work efficiently on my own but also well in groups

I want to develop myself in the long-term as an employer

I have good leadership, management and planning skills which also assists me to provide

excellent customer service

R eferences

C ENGELBRECHT

Head of Human Resources

+27 (0-44-606-****

************@*********.***.**

J COETZEE

Head of cooperative service

********@*********.***.**

+27 (0-44-606-****

Further references are available on request

Contact this candidate