Human Resources Customer Service

MARIA SILVA

Phone: 304-***-****

*****************@*****.***

TRAINING / HUMAN RESOURCES/ PROJECT MANAGEMENT

EXECUTIVE SUMMARY

Versatile, High-energy Bilingual Human Resources professional who supports

and enhances Human Resources initiatives by driving results and

contributing to team efforts by accomplishing established goals. Strong

ability to partner with various departments to understand business

objectives and identify corresponding Human Resources needs. Proven

capability to identify training needs and provide information concerning

training approaches and content. Hands-on leader who expertly leads teams

and keeps them focused and productive beyond organization's expectations.

Provides policy interpretation and ensures accurate and consistent

application of all organization policies and procedures in accordance with

federal and state laws.

CORE COMPETENCIES

* Bilingual (Spanish & English)

* Benefits

* Compensation

* Recruiting

* Training & Development

* Employment Law

* HR Software

* Microsoft Office

* Project Management

* Staff Management

* Leadership

* Team Collaboration

* Creative Problem Solving

* Customer Service

* Conflict/Issue Resolution

PROFESSIONAL ACCOMPLISHMENTS

During my tenure at Sposato Landscape Co., Inc. I initiated and

successfully drove the sourcing of seasonal workforce from Puerto Rico

eliminating the need of additional H2B workers. Additionally, played a key

role in the success of the second satellite branch while maintaining core

responsibilities in the main office and one satellite branch. Lastly, led

the revision, update, and implementation of company's handbook in

compliance with labor law and regulations.

EMPLOYMENT HISTORY

SPOSATO LANDSCAPE CO., INC.

Nov. 2007 - Present

Human Resources Manager/Safety

. Oversee and manage Human Resources function for multistate based sites

of 265 employees.

. Create and maintain personnel and benefits files and conduct employee

orientations and exit interviews.

. Identify current and prospective staffing requirements, prepared and

post notices and advertisements, and collected and screen

applications.

. Plan, develop, implement and evaluate personnel and labor relations

strategies.

. Advise managers and employees on staffing policies and procedures.

. Research and prepare occupational classifications, job descriptions,

salary scales and competency appraisal measures and systems.

. Approve merit increases, equity adjustments, promotions and hiring

salaries.

. Develop and implement compensation programs for departments,

divisions, and company use. Assess effectiveness of existing programs

and make recommendations for change.

. Visa Administration (H2B's preparation paperwork).

. Implement, and administer company benefit programs, and employee

health, life, disability, Workers' compensation, and savings programs.

. Manage programs and maintain human resources information and related

records systems.

. Design, direct and implement effective safety and risk programs and

training

. Demonstrate experience in monitoring facilities and processes for

adherence to OSHA guidelines by overseeing inspections, recommending

corrective measures and preparing for OSHA safety audits and

investigations.

. Investigate injuries and accidents.

. International recruiting.

. Familiar with HRIS (Quickbooks).

PERDUE FARMS, INC,

2005 - 2007

Human Resources Representative

. Oversaw and Managed HR function for 1500 employees

. Familiar with federal, state and local regulations pertaining to labor

issues.

. Represented the organization in legal hearings on labor issues and

with labor governing bodies.

. Assisted in the development of benefit communications and presentation

of benefits to newly hired or acquired employees.

. Assisted with annual open enrollment

. Performed exit interviews and processes change of employee status.

. Oversaw company's policies, and procedures.

. Oversaw the creation, translation, distribution, and communication of

pertinent company documents, and materials.

. Recruited, screened and interviewed potential new hires

. Conducted orientation for new employees.

. Conducted company training programs (New Orientation Program)

. Conducted roundtable meetings

. Wrote, edited and updated Standards Operating Procedures

. Familiar with HRIS (Peoplesoft/Kronos/Solution Series, Oracle 6i)

. Administered enrollments and assist employees with all benefits

programs/education.

. High volume LOA administration, including FMLA, STD, etc.

. Counseled employees with work related problems.

EDUCATION AND PROFESSIONAL DEVELOPMENT

WEST VIRGINIA UNIVERSITY, Morgantown, WV

Masters of Science of Industrial and Labor Relations (Human Resources),

December, 2004

WEST VIRGINIA UNIVERISTY, Morgantown, WV

Masters of Arts in Public Administration, December, 2004

UNIVERSITY OF THE ANDES, Venezuela

Jurist Doctorate, December 2000

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