Customer Service High School
Resume:
Vicky Jeffcoat
Winchester, VA 22601
540-***-**** **********@*******.***
Key Skills
Customer Service Expert MS Office Medic AS400
Office Skills
Telephone & Front Desk Reception Appointment Scheduling
Customer Service Mail Sorting and Distribution
Filing Data Entry
Database & Medical Records Management Faxing and Copying
Professional Experience
01/2008- Crossroads Counseling Center Winchester, VA
04/2011 Receptionist
. Answered multi line phone system
. Checked clients in for appointments
. Scheduled appointments
. Made reminder phone calls to clients
. Performed administrative duties such as faxing and
copying
09/2006 - Winchester Public Schools Winchester, VA
10/ 2009 Teaching Associate (Special Education)
. Worked individually with autistic student
. Accompanied student to various classes
. Assisted student with classroom assignments
. Supported teacher by completing administrative tasks
Page 2 - Vicki Jeffcoat
02/2002 Valley Health Systems Winchester,VA
02/2003 Central Communications Specialist
. Answered all incoming calls to the hospital
. Scheduled appointments for doctor's offices
. Operated paging system
. Broadcasted emergency code alarms and communicated
with security personnel
03/2003- Selma Medical Associates Winchester, VA
08/ 2006 Switchboard Operator
. Answered calls for 23 physicians
. Directed patients to appropriate department
. Sorted mail and distributed to physicians
. Assisted with medical records duties
. Processed insurance co-pay filing
02/1999- Ashworth Bros. Inc. Winchester, VA
01/2002 Receptionist
. Greeted visitors and assisted them with sign in
. Operated switchboard
. Documented calls and promptly delivered messages
. Maintained reservation schedule for conference room
. Separated and distributed daily sales orders and
invoices
. Prepared customer acknowledgments and invoices for
mailing
Education
James Wood High School Winchester, VA High School Diploma
Lord Fairfax Community College Middleton, VA Microsoft Office
Course
Contact this candidate