Vicky Jeffcoat

*** ******** *****

Winchester, VA 22601

540-***-**** ab85t4@r.postjobfree.com

Key Skills

Customer Service Expert MS Office Medic AS400

Office Skills

Telephone & Front Desk Reception Appointment Scheduling

Customer Service Mail Sorting and Distribution

Filing Data Entry

Database & Medical Records Management Faxing and Copying

Professional Experience

01/2008- Crossroads Counseling Center Winchester, VA

04/2011 Receptionist

. Answered multi line phone system

. Checked clients in for appointments

. Scheduled appointments

. Made reminder phone calls to clients

. Performed administrative duties such as faxing and

copying

09/2006 - Winchester Public Schools Winchester, VA

10/ 2009 Teaching Associate (Special Education)

. Worked individually with autistic student

. Accompanied student to various classes

. Assisted student with classroom assignments

. Supported teacher by completing administrative tasks

Page 2 - Vicki Jeffcoat

02/2002 Valley Health Systems Winchester,VA

02/2003 Central Communications Specialist

. Answered all incoming calls to the hospital

. Scheduled appointments for doctor's offices

. Operated paging system

. Broadcasted emergency code alarms and communicated

with security personnel

03/2003- Selma Medical Associates Winchester, VA

08/ 2006 Switchboard Operator

. Answered calls for 23 physicians

. Directed patients to appropriate department

. Sorted mail and distributed to physicians

. Assisted with medical records duties

. Processed insurance co-pay filing

02/1999- Ashworth Bros. Inc. Winchester, VA

01/2002 Receptionist

. Greeted visitors and assisted them with sign in

. Operated switchboard

. Documented calls and promptly delivered messages

. Maintained reservation schedule for conference room

. Separated and distributed daily sales orders and

invoices

. Prepared customer acknowledgments and invoices for

mailing

Education

James Wood High School Winchester, VA High School Diploma

Lord Fairfax Community College Middleton, VA Microsoft Office

Course

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