Customer Service Manager

P rofessional Profile:

Meghan is a Human Resources Manager, and Project Manager with over 13 years

p rofessional experience. After graduating from Ursinus College, Meghan began her

p rofessional career as an account representative with a local travel agency gaining invaluable

experience researching, planning and coordinating corporate travel, working closely with the

p resident of the company and fostering valued customer service skills. From there Meghan

became the office manager for two companies simultaneously, an accounting services provider

and regional assisted living management company, utilizing excellent organization skills,

a ttention to detail and customer service skills, Meghan effectively and efficiently maintained

equipment leases, medical and professional insurance coordination and t racking, and

i nventory maintenance in addition to other responsibilities for both companies.

Meghan joined the IT Professional Services Firm as the Office Manager in July 2006 and was

p romoted in 2009 to the role of Human Resources Manager. As Human Resource Manager

Meghan oversees daily office operations managing a staff of 40 employees plus 65 + sub

contractors. Meghan currently provides administrative, human resources policy and

p rocedures, benefits review, recommendation and coordination and payroll and sales

assistance. Meghan also serves as support in monitoring and distributing company SAS 70

audit reports compliance, participating in the bi-annual review of business continuity and

annually participates and assists in compliance auditing for SAS 70 compliance.

T echnology Skills Summary:

• Oracle AP, AR, HRMS and Projects • Microsoft XP Professional and

User Applications W indows 2010/2007 Professional

• PayChex Preview • QuickBooks Premier

• Microsoft Word 2010/2007 • Microsoft PowerPoint 2010/2007

• Microsoft Excel 2010/2007

P rofessional Experience:

H uman Resource Manager – I T Professional Services Firm

As Human Resource Manager oversee daily office operations managing a staff of 40

employees plus 65 + sub contractors. Responsibilities include Administrative, Human

Resources Policy and Procedures, Payroll and Sales Assistance. Manage employee benefit

p lan renewals and oversee implementation of the plans including assisting with the

p reparation and communication of open enrollment plan options as well as maintaining,

w r it ing and updating the employee handbook. Coordinate and oversee all company benefit

p rograms including medical benefits plan, disability insurance and claims, company cell

p hone plan, laptop reimbursement, tuition reimbursement, etc. Assist with facilitating

employer sponsored 401k plan. Coordinate and process all new hire orientations and

termination procedures, including sending the new hire and termination checklists to

Systems Administrator, Controller and individuals’ supervisor. Process all required

paperwork for new hires and terminations including but not limited to offer letters or sub

contractor contracts, non-compete agreements, background verification screening, medical

benefits enrollment forms, and release letters. Also serve as support with monitoring and

d istributing company SAS 70 audit reports compliance, participate in the bi-annual review

of business continuity and annually participate and assist in compliance auditing for SAS

70 compliance. O ther responsibilities include management of all aspects of corporate t ravel

and staff meetings, oversee inventory and purchasing of marketing and office supplies,

p repare and distribute payroll, posts all Accounts Receivable/Payable entries into the

O racle system and assist with various projects for the executive team as needed.

O ffice Manager – A merican Health Corporation

As Office Manager functional duties included review and recommendation of equipment

leasing options, medical and professional insurance coordination and t racking, and

i nventory maintenance. As the ini tial contact person for all inquiries to the company,

p rovided excellent customer service and follow through of all incoming calls. In addition to

office management was also involved in the review, supervision and ultimate processing of

a ll accounts payable for the corporation home office and its five satellite facilit ies. Provide

administrative support to President and Controller, including correspondence, financial

management, meeting planning and problem resolution.

O ffice Manager – Stein, Feldman and Sampson, L LC

While employed with an Accounting Services Provider performed administrative support to

t he President of the company, including updating and maintaining the President’s calendar,

correspondence, legal documents, and file organization. Also managed the office, performed

excellent customer service, while answering a high volume of incoming calls and in-person

i nquiries from clients and colleagues and provided information and referrals. Other

responsibilities included executing confidential accounting documentation for individual

clients and corporations, including but not limited to tax returns, income statements and

balance sheets. In addition was responsible for Accounts Receivable and Accounts Payable

p rocessing for the company.

Account Executive – A tlas Travel American Express

As an account executive was responsible for researching, planning and coordinating t ravel

a rrangements for corporate group meetings and t ravel incentive programs, as well as, for

i ndividuals and families for leisure t ravel. In addition, worked closely with the president of

t ravel agency in researching and developing presentations for bidding on group t ravel

opportunities, and assisting with reservation processing.

Education:

• Bachelor of the Ar ts in Economics and Business Administration, 1997 - Ursinus

College, Collegeville, PA

P rofessional Affiliations:

• National Notary Association

Contact this candidate