Quality Assurance Training

MAUREEN T. CONWAY, PhD

**** ********* ***** ********: 563-***-****

Marion, IA 52302 *******@*****.***

Career Summary

A leader in learning, organizational development and human resource processes, change management

and knowledge management. Applied skills in strategically developing creative and cost-effective ways of

enhancing the talent pipeline and improving organizational bench strength. Experienced in safety and

occupational health training as well as tools for employee engagement.

Professional with successes in assessing, developing and strengthening functional and organizational

impact and results. Degreed and experienced in organizational development interventions to lead the

development and implementation of learning and change ensuring all associates necessary skills and

tools to perform well and contribute to company success. Ability to work with top executives to

recommend paths for change/coach for excellence. Excellent communication skills/interpersonal skills.

Responsible for oversight of quality assurance in learning. Have led domestically and globally with teams

implementing learning projects (technical, compliance, leadership, customized functional areas) in a fast

paced, matrixed and results-oriented environment including a Learning Management Systems. Depth of

practical experience in both technical and non-technical training. Lead technical documentation of training

materials for new and existing programs.

Earned PhD in Educational Leadership/Organizational Development. Hold certifications in Change

Management (CMC), Human Resource Professional (SPHR), Professional Learning and Performance

(CPLP), Green Belt Six Sigma Certification. LEAN certification, Training Within Industry (TWI).

Professional Experience

Rockwell Collins, Cedar Rapids, IA 2007 – present

Global Aerospace and Defense Contractor providing avionics/aeronautics and information technology

systems

Principal Enterprise Manager) – Quality Assurance Training and Workmanship

(Employee & Organizational Development for Global Operations, Repair Services & Quality

Assurance)

General Job Statement: Responsible for learning solutions to lead global training team in providing

learning management and professional training for technical operations, quality assurance training

and service center and service base personnel located in twenty-seven countries worldwide.

Manage the creation, development, and implementation of curriculum, content, delivery of

learning, professional development of trainers, interaction with subject-matter-experts/engineers

and other organizational development activities. Work with engineering and program offices on

commercial and government programs and contracts.

• Developed, integrated and improved tools for performance management, succession

planning and employee engagement (e.g, competency models, surveys, feedback tools).

• Strong business operations training, field service, training and supervisory skills applied

with diverse ethnicities, employment-disciplines and cultural heritages.

• Developed, integrated and improved tools for performance management, succession

planning and employee engagement (e.g, competency models, surveys, feedback tools).

• Experienced in evaluating and managing outsourcing opportunities to ensure most cost-

and-quality-effective vendor/partner selection.

Communication Skills: Lead by applying verbal and written communication skills effectively. Using a

proactive, positive mindset, I recognize opportunities and take initiative when/where appropriate.

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Work: Diagnose and respond to organization-wide training and organizational development needs

through the design, development, implementation and measurement of training and other talent

development processes. Implemented Training Within Industry (TWI). Successfully

wrote/managed workforce development grants of over $2.5M. Collaborate across the enterprise.

Coaching and Employee Development: Provide coaching to employees on the effective utilization of

development tools such as job assignments, job rotations, assessments, development programs, training,

and coaching and mentoring. Build cross-functional teams with measurable outcomes.

Innovation: Leverage professional network and resources to actively benchmark "best in class"

companies and apply to learning design, development and deployment (new technologies) with

Rockwell Collins Training Community of Practices. Wrote $2M training grants in FY11 plus.

ALLSTEEL, Inc. (HNI, Inc.), Muscatine, IA 2006–2007

Customized furniture systems manufacturer

Training Director – Corporate (Engineering, Sales, Operations, Marketing, Executive Development)

Director responsible for:

• Overall corporate training and organizational learning strategies for internal and external

customer strategic initiatives.

• Overall design and implementation of technical trainer work for three production plants and

one 41-bay Distribution Center/Warehouse

• Incorporation of ISO and LEAN manufacturing environment learning for all employees.

• Directing learning programs in field-based Training-Within-Industry (TWI)

• Responsible for managing large, national projects from inception to implementation, ensuring

that complex projects were completed on time, socialized through appropriate

communications channels with marketing plans, and completed within budget.

• Developed and implemented safety and occupational health training across operations.

ST. AMBROSE UNIVERSITY, Davenport, IA 2003 - 2006

Director of Training and Development

Senior Learning Officer for College for Professional Studies providing:

• Leadership of sales and training-development and delivery staff in developing sales leads for

customized training solutions for a variety of medical, insurance, banking, non-profit, civic

leadership, manufacturing, engineering and other organizational locally and nationally

• Created leadership development programs for certification programs including Genesis Medical

System Physician Certification Program for CMUs, SHRM certification credentials, banking

professional development certification courses, civic/social leadership programs and more

• Created partnership with Notre Dame University for Executive Leadership Institute and Mid-

American Energy Call Centers for customized training development.

• Introduced innovative services including professional marketing focus groups, “Leadership

Through People Skills” ®, Lean Six Sigma programs, and comprehensive strategic planning

processes to increase business outcomes to improve systems learning and performance

• Provided professional career coaching with assessments and 360 Feedback coaching

AMERICAN RENTAL ASSOCIATION, Moline, IL 1998 – 2003

International Professional Trade Association

Director of Education, International trade association learning executive

• Responsible for creation, education, and execution of special events education for association

including staging Tents and Events Annual Conference, Construction University and Annual

Conference and Meeting educational speakers and workshops (52 nd largest trade show in world).

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• Created professional industry certification program CERP (Certified Event Rental Professional)

utilizing focus groups, field research, instructional design and piloting for industry certification

registered with the US Department of Education and the Canadian Ministry of Education.

• Responsible for the overall strategies and implementation of new learning products and

programs and learning product sales in the United States and thirty-one countries worldwide.

• Designed and coordinated learning events including hiring and developing vendors-provided

learning events.

HERMAN MILLER, INC Zeeland, MI 1997 – 1998

Customized innovative manufacturer of furniture and living spaces

Director of Training for Sales Dealership Network

• Responsible for the development and deployment of education and web-based product training

for a national network of forty-four sales dealerships in Fortune 500 company.

• Managed internal and vendor project awards and oversaw educational product development,

instructional design and knowledge-library archiving.

• Conducted needs assessments and managed national dealership leadership/sales ILT training

BLACK HAWK COLLEGE, Moline, IL 1992 – 1998

1. Director of Electronic and Extended Learning Systems

2. Executive Director of Western Illinois Education Telecommunications (WIEC) and Higher

Education Consortium

• Directed the building of a customized college-wide system for delivering video-conferencing

services to higher education institutions, college learners, and businesses.

• Developed faculty development utilizing the interactive video-conferencing system.

• Responsible for academic computing learning programs including instructional satellite

downlinks and all electronic learning initiatives.

• As Executive Director, reported to a ten member presidential-level governing board representing

higher education and business from six community-colleges and two land-grant universities with

Profit/Loss responsibilities and strategic planning responsibilities.

• Acted as Charter Executive Director of the WIEC interactive video system, a regional system of

three universities, six community colleges and two systems providers.

• Managed $1.8 million annual budget to provide shared programs which continue to operate today.

The system served 1,000 adult and high-school students.

EDUCATION University of Illinois, Champaign-Urbana, IL - Summa cum laude PhD 4.0 GPA

PROFESSIONAL CERTIFICATIONS AND HONORS

Lean Six Sigma (Greenbelt)

Certified Professional in Learning and Performance – CPLP - (American Society for Training &

Development)

Senior Human Resource Professional (SPHR) – Society for Human Resource Development

Certified Professional in Change Management – CCM – Linkages, International

PUBLICATIONS AND PROFESSIONAL PRESENTATIONS

TWI Summit (2007, 2008, 2009, and 2011) – Research Study: Presentations at national

conferences.

Executive Development in Iowa’s Workforce. Co-Principal investigator, 2007.

Featured presenter at 1st Annual TWI Summit, Orlando, FL (June, 2007)

Featured presenter at Association for Manufacturing Excellence (November, 2007)

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Presentation Executive Leadership Institute/Conference - Management and Executive Development

2006.

Speak basic Spanish.

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