customer service representative

Melissa Duncan

Customer Service Helped

Madison, TN

**************@*****.*** - 850-***-****

My objective is to find a new and exciting position that has a family atmosphere, hopefully still within the

Nashville area.

WORK EXPERIENCE

Customer Service Helped

Suntrust - Nashville, TN - April 2010 to September 2013

clients solve problems that they experienced with their accounts, provided information, used troubleshooting

skills to resolve online banking concerns and referred banking products that were needed.

Customer Relations Representative

Gaylord Opryland hotel and Resort - Nashville, TN - November 2009 to January 2010

Assisted in providing a comfortable and enjoyable experience for the public during the their time viewing the

ice exhibit.

Professional Customer Services Rep

NEW - Crestview, FL - November 2007 to June 2009

Scheduled appointments for repair services, assisted with service plan issues, and helped trouble shoot

problems with televisions, electronics and appliances.

Spray tech

Eastern Supply Company - Santa Rosa Beach, FL - October 2005 to November 2007

Garden and lawn maintenance, outdoor pest control

Pool maintenance: Maintaining the health and use of public and residential pools.

Gardener: Maintained and cared for plant life in the Santa Rosa Beach area through basic gardening and the

installation of plants.

Illustration

Dragonriderpress.com - 2003 to November 2005

created illustrations for literary works

Behind the Cane by Sorcha Duncan can be viewed at dragonriderpress.com, created for donation to MDA

Substitute Teacher

Dragonriderpress.com - Picayune, MS - 2003 to August 2005

Educating children of various ages while managing classrooms and recording grades.

Telephone sales

Convergys - Hattiesburg, MS - November 2002 to June 2003

Competed sales by phone of televised items, with awards for high marks on computed station times.

EDUCATION

B.F.A in Art Education studies

University Of Southern Mississippi - Hattiesburg, MS

2001 to 2003

B.F.A in Fine Arts Study

William Carey College - Gulfport, MS

May 1997 to June 2000

Associates in Arts

Pearl River Community College - Poplarville, MS

1994 to 1997

Massage Therapy

Southeastern Institute - Nashville, TN

2009

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