Customer Service Quality Assurance

Rodrick K. Angeles

**** ********** **. ***** ****, CA 94587 510-***-****

********@*****.***

Objective Although I have been successful in teaching English in Japan, I have moved

back home to the Bay Area having the willingness to learn and grow personally

and professionally.

I am looking for a position in a company that needs and values quality

customer service and system maintenance. I work well independently and in a

group setting providing all facets of computer help desk support such as

troubleshooting, installations, and maintenance. I am skilled in providing

outstanding Customer Support, excellent communication and presentation

capabilities.

Skills I have strong computer and internet troubleshooting skills, familiar with

cross platform and cross-browser issues, comfortable with both Mac and PC

platforms. I have excellent knowledge of Adobe Illustrator, Adobe Photoshop,

Director, Flash, Dreamweaver, Microsoft Office (MS Word, MS Excel,

PowerPoint). I have experience with Quark Express, InDesign, Basic C++, PHP,

Java.

I am fluent in English, Tagalog. Semi-fluent in Japanese.

Work Foreign Language Teacher, Interac, JAPAN [Sept 2008 - Mar 2013]

Experience Developed lessons plans and managed a classroom of 40 Japanese students

[Sept 2005 - Taught and evaluated students in English reading, writing and listening

Nov 2005] Administered an after-school program that helped students study for the

entrance exam to a rigorous English school

Managed a study session for a speech contest

English Teacher, Kids Campus International School, JAPAN [Sept

2006 - Aug 2008]

Designed lesson plans

Taught English language to preschool students

Assisted in the creation and development of the school's Saturday school and

Kids events program.

Created the Company's name and branding

Quality Assurance, SEGA corp. (QA), San Francisco, CA [Sept 2005 - Jun 2006]

Problem resolution provider

Responsible for finding and reporting errors in the program to maintain a

high level of quality.

Helped execute structured processes to achieve quality standards.

Developed and executed my own method to finding and reporting errors in the

software.

Milestone Technology (QA), Fremont, CA [July 2000- Aug 2003]

Responsible for setting up computers for companies, installs, relocates,

and/or de-commissions hardware

Helped set up servers and responds to trouble situations within the Data

Center, provides "Remote Hands" assistance as requested by other IT groups

and/or third-party business partners, and helped coordinate upgrades,

configuration maintenance, and repairs of system hardware.

Education San Francisco State University, June 2004

Bachelor of Arts in Industrial Arts

Emphasis on Industrial Design

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