Customer Service Sales Representative
Resume:
Jacinta Deauvearo Scrutchin
Houston, TX 77086
*******.*********@***.***
Account Receivable Power Point Excel
Data Entry Microsoft Excel Microsoft Word
Customer Service Cash Applications Personal Computer
Ad Manager System Ad Marc System Ten key ( Alpha, Numeric)
Internet Explorer Edgil Payment System
Work Experience
Hearst- Houston Chronicle - Houston, TX 05/20/10 - Present
Sr. Accounting Clerk
Process over 100 invoices for payment. Inspect all courtesy invoices for accuracy before being mail out. Examine all available documents to generate manual invoices and re-type statements per customer requests. Interact with Managers and Sales Representative in San Francisco and Seattle to imitate adjustments on customer accounts. Review and setting up new customer accounts and contracts in the system. Prepare and update spreadsheets for claims, transfers, refunds, bad debt write offs. Assist supervisor as needed with various tasks. Assist in the end of the month reporting projects.
DHL Global Forwarding - Houston, TX 03/22/04 - 06/05/09
Accounting Clerk
Researched and solved customer A/R issues, placed collections and billing calls. Enter, post, and reconciled over 350 cash batches and credit cards payments. Maintained return checks ledger daily, prepared reports to be sent via email. Communicated with customer on a daily basis. Responsible for mailing letters to customer informing of delinquent account and returned checks. Sorted and filed confidential materials. Participated in special projects. Self audit daily work and performed duties of cash auditor, as required and interface with all levels of personnel. Retrieved and scanned documents for verification. Handled large volume of images from Bank of America lockboxes. Answered multi-lines and forwarded all calls within the office.
Pro Staff Temp Agency (DHL) - Houston, TX 03/12/02 - 03/22/04
Accounting Clerk / Customer Service
Created new Import and Export clients accounts. Prepared incoming and outgoing mail. Provided timely and accurate maintenance of the company receivables. Researched and adjusted information for customers. On a weekly basis, applied 200-350 payments to customer accounts. Provided support for training of field personnel concerning billing adjustment, return checks and refunds request totaling 100,000 or more. Handled large volume of images from bank website. Answered multi-lines and forwarded all calls within the office.
Eastwood and Company - Houston, TX 11/11/1999 - 01/018/02
Customer Service / Office Assistant
Retrieved and distributed all mail, documents and intercept deliveries. Received assignments and projects from numerous individuals within the office . Preformed clerical duties; greeted clients, ordered supplies, maintain spreadsheets. Preparation and review of state and local tax returns. Answered multi-lines. Processed and completed required work within specified deadlines.
Education
Lone Star College- Accounting - Houston, Texas - Present
Jackson Hewitt Tax Service - Peak Preparer Training Course - Houston, Texas
Chester Nimitz High School - Diploma- Houston, Texas
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