Manager Management

March **, ****

Executive Profile

I am an ambitious Managing Director of Information Technology who creates

strategic relationships with organization leaders to effectively align with

and support key business initiatives. My success as the MD of IT at FedEx

over the past 13 years was dependent upon building and retaining high

performance teams in conjunction with developing strategic business

relationships.

Professional Profile

Technical experience in IT Operations, System Support, Telecommunications,

Wireless, Voice, Data, Servers and Desktops, Technical Staff Management,

Systems Design, Technical Support and Financial Planning & Management.

Experienced in all aspects of IT Operations, ITIL V3, Systems Support,

Telecommunications: voice, video, data, WANs, LANs, cellular, satellite,

microwave, hardware and software, as well as the following platforms and

products: IBM mainframe, VMware, DEC VAX, AS400, iSeries, UNIX, PC servers,

NT Servers, Novell servers, OS2, PC desktops, HP Open View, AT&T

Conversant, AT&T PBXs and Merlin systems, AT&T Call Management System,

Cisco, Cabletron, Racal Milgo, Network General, Timeplex, Codex, AT&T DSU

and modem, Infotron, Andrews, Data Switch, Computer Channel Extenders,

Nortel PBX's, Citrix, TCP/IP, Microsoft Outlook,Windows, Linux, Unix,

Oracle, SQL Server and Oracle; Provided service as an outsourcing company,

Genix Group, FedEx Services, interfaces with all vendors and suppliers,

design and implement solutions for corporate strategic direction.

Strategic Planning Responsibilities include but not limited to:

Technology Architecture review; Systems design; Capacity planning;

Experience

FedEx Services

Pittsburgh, PA 2000 - Present

Director of IT Operations

The primary responsibility is to provide tactical and

strategic direction for the 24x7 Enterprise Production

Operation Department. This includes all of FedEx Data Centers

globally and all FedEx Operating Companies. The department

consists of 5 Sr. Managers and 2 manager direct reports, with

18 managers reporting to those Sr. Managers positions, 239

FTE's and 180 outside services contractors that provide

technical and operational support across many geographical

locations. This position is Accountable for an $18 million

dollar expense budget, $25 million dollar capital budget and

numerous vendor contracts.

Coventry Health Care

Pittsburgh, PA 1/2/2000 - 11/30/2000

Director, IT Communications

Managed staff comprised of 4 Site Managers, 50 Technicians, 4

Supervisors, 2 Functional Managers, 1 Administration

Assistant, responsible for 3000 users in seven states

dedicated and remote dial connections. Each Site Manager is

responsible for voice, data, LAN/WAN and video at each

location. Developed a corporate strategy for Browser Based

topology using Citrix servers and thin clients (Cloud

Computing). Currently phasing out fat clients and non-Citrix

compatible software applications. The network is comprised of

a Frame Relay Network with Cisco routers utilizing HSRP with

redundant circuits, Cabletron switches, Cisco switches, Nortel

PBX's with Voice over IP capabilities. Developed RFP's for

Telecommunications (MCI), Desktop Life Cycle and Cellular

Phone single source projects. Responsible for 8 million

dollar expense budget, 6 million dollar capital budget,

corporate security, and Health Care Auditing concerning I.S.

requirements.

Roadway Package Systems / Caliber Systems /

FedEx

Pittsburgh, PA 1993 - 1999

Sr. Manager of Network Service

Managed a staff of 65 technicians 4 managers, and 5

supervisors. Supported approximately 1700 Pittsburgh local

users, 1700 remote users. Support consisted of 370 remote

Frame Relay locations, Head Quarters located in Moon Twp.,

software development sites in Akron Ohio and Monroeville Pa.,

Novell LAN's, NT server, PC desktops, laptops, inventory

control, Lotus Notes, SNA using DLSW and Frame Relay. Managed

several major projects including:

. Migration from DEC Pathworks NOS to Novell, 1000 users

. Design and replacement of DEC Ethernet hubs and switches with Cisco

Cat5000 switches, 13 closets and the data center MDF

. Design and installation of a frame relay network to replace RPS'

dedicated SDLC point-to-point and multi-point network using Cisco

routers with DLSW, 375 locations

. Design and installation of corporate email system using Lotus Notes

. Upgrade of HP Openview to 41 distributed system between Pittsburgh

and Akron

. Installation of Cisco Works on the HP Openview system

. Developed a telecommunication support and planning group consisting

of eleven technicians with disciplines in voice, data, LAN, WAN,

cellular and video

. Controlled cost, managing a ten million dollar expense budget and

provided capital spending forecasts for the five year budget

. Planned and implemented two ACDs, one in Pittsburgh and the other in

Phoenix, using AT&T's advanced features and Call Management System

. RF network using Symbol Technology

. Citrix servers for PeopleSoft support and remote dial support

. Sun Thin Client "Sun Ray I" for remote users

. Corporate consolidation of all FAX services using an outside vendor

Xpedite Systems

. MS/SMS software distribution for PC based machines

. Corporate DHCP/DNS using QIP

. Bindview for Y2K inventory control

. Corporate Firewall support, Site monitoring tools and Virus scans

Additional Experience

Genix Corporation

Pittsburgh, PA 1983 - 1993

Manager of Telecommunications and Operations Support

J & L Steel Corporation

Aliquippa, PA 1981 - 1983

Telecommunications Analyst

NCR Comten

Pittsburgh, PA 1979 - 1981

Field Engineer

Military

United States Air Force

Riverside California 1971 - 1979

.

o Supported the telecommunications systems for the 15th Air Force

Command center

o Staff Sergeant in charge of the midnight support shift,

performed preventive maintenance and prepared mission critical

information for the generals' morning briefing

Education

DeVry University

. Bachelor of Science in Technical Management

. Concentration: Network Communication Management

Keller Graduate School of Management

. Currently enrolled in a Masters of Information Management Program

Beaver County Community College

. Associate Degree, Telecommunications and Computer Science

. Vendor specific hardware and software coursework including:

HP Openview

IBM system software

Network management

UNIX administration

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