Customer Service Representative

Location:

Staten Island, NY, 10301

Posted:

April 09, 2013

Contact this candidate

Resume:

Aliaa M. Nasr

*** **. ***** ***,

Staten Island, NY 10305

Cell: 718-***-****

Home: 917-***-****

*******@***.***

Customer Services

Summary of Qualifications:

Able to handle a high volume of customer calls in a fast paced environment,

with minimum supervision, while maintaining emphasis on the highest quality

of consumer service. Excellent listening skills, oral and written

communications. Excellent problem solving and negotiating skills. Able to

make decisions independently and quickly with minimal escalations.

Areas of Expertise

Customer satisfaction Interpret customer feedback Call

handling

Managing Customer Data Customer service Listening to customers

Managing expectations Telephone Etiquette Email

handling

Resolving problems

Education:

Bachelors in Arts - 1996.

Ain Shams University, Egypt

Faculty of Arts

Major: English Literature

Professional Experience:

Jan 2010 till Dec 2012 Customer Service Representative

Aptec,

. Responding promptly to customer enquiries in person or via

telephone, letter,

and email - always in a professional & efficient

manner.

. Using the in-house system to record necessary information and

instigate actions as

required.

. Processing orders, forms, applications and requests for

information.

. Dealing efficiently with questions and queries from customers.

. Keeping up to date with all the company's products, services and

procedures.

. Directing requests and unresolved issues to other colleagues.

. Maintaining up to date paper and computer based files and

administrative systems.

. Promoting the company's products and services to customers.

. Handling objections professionally.

Nov 2009 till Nov 2010 Customer Service Representative

Global InfoTech Solutions Inc,

. Incoming Customer calls for order tracking, product inquires &