Quality Assurance Management

T ONY J . C ONANT

*** ********* **. ****.*.******@*****.***

Safety Harbor, FL 34695 Mobile: 727-***-****

EXECUTIVE PROFILE

A team first, professional with over 15 years of progressive leadership experience in world-class

product development and service delivery organizations. Proven ability to drive change and

deliver results in a multi-site, matrix environment through superior planning, relationship building

and conflict management skills.

Highly skilled communicator that relates to everyone from the basement to the boardroom.

Demonstrated success leading enterprise change initiatives in small, entrepreneurial companies

and large, complex organizations. Distinctive ability to align people and processes around high

leverage initiatives in a way that delivers results and builds organizational capability.

Outstanding track record with Fortune 100 companies, start-ups, turnarounds and acquisitions.

My success reflects my ability to build relationships based on mutual trust and respect.

CORE LEADERSHIP COMPETENCIES

w P&L Improvement w Strategic Financial Planning/Analysis w Leadership Mentoring

w New Product Introduction w Product Lifecycle Management w C -Suite Influencing

w Business Transformation w Lean Supply Chain/Manufacturing w Global Operations

NOTABLE ACCOMPLISHMENTS

• Introduced Center of Excellence structure/approach by implementing a Shared Services group

supporting 5 locations. The group includes: Talent Acquisition, HR & Benefits, Learning &

Development, Customer Experience and Workforce Management. Over the past 4 yrs we have

developed compensation bands, written company policies, facilitated leadership training and

implemented an HRIS/employee communication portal. The changes have increased employee

satisfaction by 23% and reduced associate attrition by 40%. - One Touch Direct

• Led the Global HR strategic initiative to define the next generation of service delivery for all HR

functions supporting 290,000 associates. I managed the external analysis (industry trends &

vendor comparisons) to identify best practices, developed business cases and worked with key

stakeholders in order to obtain funding approval. Program scope included 8 vendors, direct team

of 100+ change management professionals and 200+ matrix team members. - Bank of America

• Led the operations start-up for new Division where I recruited, developed and managed a group of

40 engineers and project management professionals that executed the largest, non-CPU product

launch in company history. We produced 6M wireless communications products in the first year

and helped create the company’s first branded platform; the Centrino® notebook. - Intel

EDUCATION

MBA - University of Florida, 1995 Major in Finance and International Economics

BS - Madonna University, 1992 Major in Operations Management

Certificate - UC, San Diego, 2004 Six Sigma Black Belt

Project Management Professional Certification – Project Management Institute

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****.*.******@*****.***

PROFESSIONAL BACKGROUND Mobile: 727-***-****

One Touch Direct, LLC - Tampa, FL Mar 2009 – Present

Vice President, Operations and Shared Services

• Accountable for P&L management; $40M annual revenue. Drove ~10% increase in EBITDA over last

12 mos via realization of Shared Service Group efficiencies and restructuring associate compensation

• Responsible for implementing Shared Services group that includes: Talent Acquisition, HR & Benefits,

Learning & Development, Customer Experience and Workforce Management. This group of 60 people

drives all company changes, policy development and communication for over 1,000 employees

Bank of America Corporation - Charlotte, NC Nov 2007 – Mar 2009

Vice President, Global Human Resources Strategy

• Responsible for leading the HR process outsourcing evaluation and awarding their largest HRO contract

• Conducted external analysis (industry trends & vendor capabilities) to identify best practices and used

that information to develop next generation strategy and basis for selecting potential HRO partners

Whirlpool Corporation - Benton Harbor, MI Nov 2004 – Nov 2007

Sr. Project Management Office Leader

• Responsible for defining, recommending and implementing an enterprise wide initiative to improve

effectiveness of the Field Sales organization, including streamlining the product launch process and

redesigning the training and tools used to sustain products post launch

Intel Corporation May 1995 – Nov 2004

Corporate Training and Development Manager - Chandler, AZ

• Responsible for factory equipment training network supporting over 1,500 technicians. Scope included:

needs assessment, curriculum development, instruction, and student certification

• Delivered $30M in annual savings by revising standard corporate purchase agreement to allow Intel

employees to perform in-warranty maintenance on factory process equipment via advanced training

Sr. Operations Manager, Wireless Networking Division - San Diego, CA

• Led operations launch team on the first integrated wireless products (Centrino®) and met new product

introduction stretch goal of manufacturing 300K units with <600 DPM in 2nd quarter of operation

Supplier Development Consultant, Capital Equipment Technology - San Jose, CA

• Developed supplier readiness assessment tool and realized 80% improvement in number of suppliers

classified as high-risk at start of manufacturing ramp. The tool was proliferated across the corporation

• Member of lean supply chain implementation team focused on OTD of equipment to meet factory ramp

requirements. Provided on-site executive management consulting to key capital equipment suppliers

• Led supplier to meet factory ramp schedule by reducing assembly time by 20%; install time by 25%

Sr. Financial Analyst, Corporate Materials & Services - Hillsboro, OR

• Provided financial analysis and prepared financial statements for construction of new technology

development campus: $65M in annual operating expense, $75M of capital expenditure

• Drove $2M in capital project savings on factory equip installation via bulk buys across unrelated projects

Outsourced Materials Manager, Systems manufacturing Group - Hillsboro, OR

• Managed >$200M in annual outsourcing spend with 4 contract manufacturing partners in 3 countries

• Drove process improvement and policy change that resulted in cycle count variance improvement - 35%

to < 1% over a six-month period. On time delivery improved from 80% to 95% over the same period.

BASF Corporation Mar 1989 – Aug 1993

Quality Assurance Supervisor, Specialty Polymers Division - Wyandotte, Michigan

• Responsible for managing start-up and 24x7 operation of polymer testing lab. Supervised four

technicians in the areas of injection molding, extrusion, blow molding, and final testing

• Represented Quality Assurance department on plant start-up team in polymer technology exchange

(Lemforde, Germany). Continued as primary interface for development of U.S. testing standards

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