Customer Service Sales
Resume:
Jessie W. Lane
Murfreesboro, Tn. *****
************@*****.***
OBJECTIVE
To further my internal auditing skills at a company with a great team environment with future opportunity
for advancement
EDUCATION
University of Phoenix
Associate of Arts, Business
August 2011
University of Phoenix
Bachelor of Arts, Management in Accounting
In Progress
RELEVANT WORK EXPERIENCE
ORECK CORPORATION
Nashville, TN
Internal Auditor / A/R Clerk / Paralegal Assistant April 2008 -
Present
Internal Auditor (Primary Responsibility from 2010 – present)
Perform Monthly Sales Audit Functions for all Oreck Homecare stores, including:
o Reconcile credit card sales, Telecheck, GE Money, and cash accounts
o Process rejections from HSBC, NSF checks, Merchant Services or deposit discrepancies
o Contact stores for discovery when discrepancies are present with bank deposits, credit card
accounts, etc.
o Review sales entered into the Point of Sale system to ensure accuracy
o Scan GE Money Contracts for completeness of information, resulting in the recovery of
significant findings of unfunded contracts
o Direct Report to VP of operations to improve store functions
Analyze monthly sales data
o Research Merchant Services chargebacks, returns, and cash adjustments
o Utilize advanced excel skills to discover patterns where store clerk fraud is probable
o Submit findings to Fraud specialists for further validation and action
Provide support to company owned stores
o Troubleshoot Point Of Sale System /credit card terminal issues
o Set up new store accounts with third party vendors
o Perform daily bank runs
o Initiates new processes to improve job function and efficiency
o Liaison for stores with third party vendors and banks
Assist accounting department with month end close
o Review online sales
o Agree third party invoices to inventory received
o Maintain monthly landlord revenue
o Responsible for determining and booking monthly bad debt expense
Accounts Receivable Clerk (Primary Responsibility 2009)
Process Web orders
Process and release bankruptcies
Track, update and delete fraudulent orders, maintaining address and credit card information into the
fraud filter
Data entry, filing, and other administrative assistance as needed
Legal Clerk Assistant (2008) –
Maintain new contracts log and intake contracts for legal review
Coordinate routing of customer complaints
Review, organize and disseminate incoming mail to other departments as well as to Legal department
Assist General Counsel and Senior Paralegal with various administrative duties as necessary
OTHER WORK EXPERIENCE
WAL-MART Nashville, TN
Cashier / Customer Service Representative July 2005 – August 2006
Cashier responsibilities included: Operating and balancing cash register while assisting customers
Customer service responsibilities included: Handling customer returns and refunds; Ensuring
customer satisfaction; Maintaining cash register receipts and transactions; and Return stock to
inventory and file claims
COMPUTER SKILLS
Proficient in Microsoft Office
Accounting Software Applications – AS400, Raymark Point of Sale Software
AWARDS
Outstanding Volunteer Award - Metro Action Commission - February 2008
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