Customer Service Management

Joseph DiDomenico

**** *** ***. ******* ****, IL 60160

Mobile: 630-***-****

Home: 708-***-****

Email: ******************@*****.***

Objective

To find an environment that will allow me to grow personally and

professionally while serving the clientele to the best of my abilities

Work Experience

Aug 2012-Nov 2012 Spencer's Spirit Halloween, Lombard Illinois

. Manager duties including: direct customer service, monetary duties,

intermediation between corporate and employees, as well as motivating

employees to hit daily and weekly sales goals and quota's

. Opening and Closing responsibilities

. Recognized for Most Outstanding Visual Store

. Seasonal Position

Sept 2009- Feb 2010 Turner Broadcasting Company, Atlanta, Georgia

. Office Management

. Worked with Mobile R&D team to develop a platform to host NBA, PGA

Tour, and NASCAR mobile websites

. Assisted producing sports segments for CNN World Sports

. Gained working knowledge of Turner practices

April 2008-Sept 2009 Dominos Pizza, Elmhurst, Illinois

. Learned about efficiency in the workplace as well as handling client

and management affairs

. Managed a team of workers and daily business operations

. Direct customer service

. Monetary responsibilities including customer transactions,

balancing drawers, and daily deposits

. Cross-trained in both Customer Service and Driver responsibilities

Education

2010-2011 Bowling Green State University

G.P.A. 3.0/4.0

. Sports Management Major

. Member of Sports Management Alliance

. Participated in practicum at Student Recreation Center

. BGSU Baseball

2009-2010, 2011-2012 College of DuPage

. G.P.A. 3.0/4.0

. Business Management student

. Varsity Baseball

2004 - 2007 Midwest Academy, Keokuk, Iowa

. G.P.A. 3.26/4.0

. ACT composite score 25 of 36

. Participated in Junior Leadership Program, and Peer Counseling

. Varsity Baseball 4 year Letterman, Named Captain of Varsity Team

Junior and Senior Years

. Participated in Freshman and Sophomore Football

Personal

Physical training; Midwest Suburban League Baseball (IL), captain of the

team; American Legion Baseball (2005-7); Boy Scouts (1997-1999), Sports

Management Alliance (2010-present), Working towards Bachelor's Degree in

Sports Management (2009-present), organized, self-motivated starter,

collaborates extremely well in team setting, college baseball player 2010-

2012

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