Customer Service Quality Control
Resume:
Paulanee Lin
Berkeley, CA 94709
********.***@*****.***
SUMMARY OF QUALIFICATIONS
• Ability to learn at a rapid pace and a passion for law.
• Excellent research, writing, and communication skills.
• Positive attitude with over 10 years of administrative and customer service experience.
• Superior time management, attention to detail, planning, and organizational skills.
• Hardworking and self-motivated.
• Adaptable to new environments, methods, and technologies.
COMPUTER SKILLS/EXPERIENCE
• Legal Research Software: LexisNexis and Westlaw.
• Legal Software: AbacusLaw, Summation, CaseMap, TimeMap.
• Other Software/Sites: USTPO Site Navigation, MPEP, Online Judicial Council Forms, Adobe
Acrobat, WordPerfect, Keynote, Numbers, Pages, and various forms of social media.
• Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
• Extensive experience with Windows, Mac, and Linux operating systems.
• Typing Speed: 65 WPM
EDUCATION/CERTIFICATION
Notary Public, State of California Alameda County
Commission Term: January 15, 2013 – January 14, 2017
San Francisco State University San Francisco, CA
ABA-Approved Paralegal Studies Certificate with High Honors Aug. 2011 - Dec. 2012
Completed Coursework:
• Introduction to Law and Civil Procedure • Legal Research and Writing • Torts
• Computer Applications in Law Practice • Pleadings and Motions • Contracts
• Communication Skills and Legal Ethics • Discovery • Intellectual Property
San Francisco State University San Francisco, CA
Bachelor of Arts in Philosophy with an Emphasis in Law Sept. 2009 - May 2011
University of California Irvine Irvine, CA
Major: Information and Computer Sciences Aug. 2000 – Sept. 2001
PROFESSIONAL EXPERIENCE
Law Office of Philip D. Rapier Oakland, CA
Paralegal Intern June 2012 - Sept. 2012
• Provided direct legal support under attorney supervision, assisting with delivery of legal services
and documentation for clients and internal groups.
• Drafted documents, memorandums, and motions.
• Perform duties related to records and reception with precision and attention to detail.
• Organized and maintained client files, ensuring quick access to documents.
• Confidential file delivery and process serving.
• Attended court hearings.
Nuthouse! Granola Company Berkeley, CA
Marketing Manager Oct. 2011 - Present
• Design, implement, and participate in marketing and customer service campaigns including
website design, social media initiatives, print media development, and product demonstrations.
• Analyze and improve production, administrative, and quality control systems of this start-up
venture.
• Facilitated 100% revenue growth of this profitable early-stage company in 2011 and 2012.
24 Hour Fitness Berkeley, CA
Membership Counselor Sept. 2009 - Oct. 2011
• Brand ambassador representing 24 Hour Fitness to prospective members ensuring a welcoming,
informative, and enjoyable experience during their club visits ultimately leading to purchasing a
membership.
• Contributed to achieving club membership goals by meeting or exceeding personal new member
enrollment targets and supporting fellow membership counselors in a true team environment.
• Responsible for enthusiastically helping create a club climate that supported “Changing People’s
Lives Through Fitness.”
24 Hour Fitness Berkeley, CA
Service Representative Lead July 2006 - Sept. 2009
• Provided customer service support to the club members and guests.
• Monitored incoming inquiries and ensured proper check-in procedures were followed.
• Delivered the 24 Hour Fitness Service Promise: contribute to running a clean, friendly, and well
maintained club.
• Supervised front desk and retail operations.
• Club opening and closing responsibilities.
Simon’s Camera Los Angeles, CA
Sales Associate May 2004 - June 2006
• Sold a broad range of products to customers and worked to achieve the highest level of customer
service satisfaction.
• Resolved specific customer challenges regarding equipment and photographic methods.
• Developed film and maintained film development equipment.
• Accurately operated retail point of sale system.
Professional references available upon request.
Contact this candidate