Customer Service High School

Katie L. Scowden

*******@*****.***

**** ********* ***., ***. *, Toledo, OH 43620

cell 740-***-****

EXPERIENCE

ITT Technical Institute - Community Relations Specialist, Maumee, OH

August, 2009 - PRESENT

. Facilitate relationships with area high school administration and

faculty to increase awareness of degree programs

. Schedule and perform motivational presentations in high school

classrooms and auditoriums promoting education and providing career-

focused information for students

. Generate and nurture high school senior inquiries and assess for

application to college

. Effectively build positive rapport among community organizations and

businesses through collaborative projects on and off campus

. Develop and execute on-campus events and fairs for ITT's students and

alumni fostering potential future career opportunities with local

employers

. Work with admissions representatives to encourage prospective

students' educational paths

. Establish relationships with key local and state government officials

promoting post-secondary education

. Motivate and organize staff, faculty and students in collective effort

to benefit several Northwest Ohio fundraisers, causes, and charities

. Assist the Director of Recruitment in analysis of market plan and

project opportunities throughout territory

. Awarded 2011 Marketing Representative of the Year due to performance

and exceeding recruitment goals

PrimeSource Healthcare of Ohio - Client Service Representative, Toledo, OH

August, 2005 - February, 2009

. Due to company growth, forged into Ohio territory and increased

clientele to 40+ new clients in first year by networking and cold

calling; territory covered all of Ohio

. Demonstrated responsibility and accountability by acting as primary

liaison for clients

. Assessed needs of clients and displayed successful trouble-shooting

skills to resolve issues

. Persistently negotiated contracts and legal documents at corporate

level

. Prepared closing of contractual agreements and executed initiation of

services

. Designed strategies to facilitate rapid growth and promote company

awareness in marketplace

. Conducted presentations and orientations to corporate CEOs, CFOs,

directors and administrators

. Created monthly forecast, demonstrating independent motivation to

facilitate company growth

. Trained new employees to maintain already developed territories

PrimeSource Healthcare Systems, Inc, - Patient Care Representative,

Deerfield, IL

August, 2004 - August, 2005

. Communicated effectively with over 400 clients to schedule more than

450 patients per week for multiple physicians

. Cultivated potential client relationships by acting as a lead contact

for nursing facilities

. Customized healthcare plans for patient-specific needs with regards to

Medicare and Medicaid eligibility

World's Best Bagels - Store Manager, Athens, OH

June, 2002 - May, 2004

. Upheld and maintained high quality customer service

. Administered staff meetings and delegated responsibilities among

employees, including weekly scheduling

. Responsible for ordering store goods, bookkeeping, calculating and

depositing store profits

EDUCATION

Ohio University, Athens, OH

Bachelor of Science in Communication Studies - 2004

AFFILIATIONS

Member of Maumee Chamber of Commerce, Maumee, OH

Member of Women's Entrepreneurial Network, Northwest Ohio Chapter

Member of Lambda Pi Eta, National Honor Society, Athens, OH

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