Quality Assurance Manager

Charles Schiano

PO Box ****

Seaford, NY *****

718-***-****, 516-***-**** (O)

E-mail: *********@***.***

E-mail: *******@****.***

Career Summary:

I am currently a Sr. Manager in the Information Technology department at

the LIRR. Currently I manage the group that performs the following

management functions:

. Systems Development Quality Assurance

. Program Management Office

. IT Audits

I have over 30 years of progressive systems development Program Management

experience and responsibility within the IT business sector. I was employed

at Northrop Grumman, in their IT division as Director of Business

Development in their Systems Integration Strategic Business Unit. Other

positions include Director of Program Management, Manager

Systems/Applications Development, Marketing & Sales Director, Member of IT

Governance Committees, European Operations, and Project Manager for

Internal Corporate Systems Development.

After leaving Northrop Grumman, I was employed by an IT organization

headquartered in the DC area. I managed their IT projects (staff of 95) in

the NYC and NYS area. I was then re-assigned to their systems development

operations in California and was their General Manager and Director of

Systems Development, Project Management Office (PMO) and Implementation

Services.

Project Management Skills & Experience:

Over 30 years of PM experience managing the development and implementation

of large- scale applications (largest project was staff of 105 and $40M for

USAF) in Mainframe, Client Server, and Web-based environments. Skills and

experience include:

System Implementation within a SDLC

Developing Systems Requirements and Specifications

Performing Systems Analysis and developing Detail Specifications

User Test & Evaluation

Configuration and Data Management

Post Implementation support and maintenance

Ability to communicate with core technologists as well as business clients

Change Control

Resource/Personnel Scheduling

Supervision and allocation of technical and support resources

Financial Planning, Tracking & Reporting

IT, Data, and Implementation Governance

Liaison with internal customers

Liaison with external customers for COTS software

Procurement and Subcontract Management

Customer Training

Shared Services Data Center Implementation

Migration/Transition of existing IT resources

Professional Experience/Achievements:

4/12-Present, Sr. Manager, ITQA, Audits, & Program Management Office (PMO)

Currently I am a Sr. Manager in the Information Technology department at

the LIRR. Currently I manage the group that performs the following three

functions:

. System Development Quality Assurance - Software quality assurance

(SQA) consists of a means of monitoring the software development

processes and methods used to ensure quality by performing functions

such as:

o Maintains product consistency throughout SDLC cycle, to include

the design, define and build phases through quality checkpoints

and testing.

o Manages the planning and execution of testing efforts, including

all associated resources to meet committed delivery dates.

o The Quality Assurance Manager provides general supervision and

technical guidance to the QA Staff in the analysis, design,

testing, and deployment of all LIRR applications. The Quality

Assurance Manager maintains ultimate responsibility for assuring

that all products are defect free and compliant with technical

specifications.

o Provides necessary definition, development and deployment of the

LIRR applications product quality assurance strategy, addressing

all phases of product development.

o Directly supervises Quality Assurance Team Lead, Quality

Assurance Engineers and Testers including the preparation and

delivery of staff performance evaluations and career development

activities.

o Manages department and overall expectations pertaining to

setting accurate schedules, costs and resources.

o Ensures delivery against QA department goals and objectives,

i.e. meeting commitments and coordinating overall quality

assurance schedule.

o Maintains product consistency throughout SDLC cycle, to include

the design, define and build phases through quality checkpoints

and testing.

o Develop and manage quality assurance metrics for performance

improvement of all teams.

o Implements ongoing quality improvement processes working with

interdepartmental teams.

. Program Manage Office - A Project Management Office (PMO) is a group

or department within the LIRR IT department that defines and

maintains standards for project management and functions such as:

o Providing effective communication regarding issues, objectives,

initiatives and performance to software implementation plans.

o Working with Project Managers to develop project schedules and

resource allocation models for QA related projects and other

activities such as software deployment, customer integration,

and professional services validation.

o Ensuring proper tracking of project data and milestones

o Ensuring regular project status reports are available to

decision-makers

o Coordinating communications across business units

o Conducting regular quality assurance reviews

o Adding projects to the project management or portfolio system

o Assigning staff and resources to the project

o Laying out governance standards, including repeatable project

processes, training and metrics

o Providing coaching and mentoring to project managers

o Facilitating ongoing project planning sessions

o Ensuring proper tracking of project data and milestones

. Audits - Software audit, is a type of software review in which one or

more auditors who are not members of the software development

organization conduct "an independent examination of a software

product, software process, or set of software processes to assess

compliance with specifications, standards, contractual agreements, or

other criteria. Manage external IT audit from MTA Audits, State

Comptroller, Inspector General's office and others

4/99-4/12, Sr. Manager, Systems Development,

Managed 3 major vendors and staff of 8 implementing the following systems:

. Crew Dispatching System (RPCS/TEAMS)

. Equipment/Crew Scheduling System (ESCS/CSCS)

. LIRR Monthly Ticket Subscription (Mail & Ride)

Day to day responsibilities include:

. Reporting to senior IT management on project status (progress,

plans and problems)

. Reporting to LIRR IT Governance committee on project status

. Assisting End Users in defining, developing, and validating

system requirements

. Preparing Cost Benefits Analysis and Make/Buy Analysis

. Preparing Gap Analysis of similar application systems across

various agencies

. Acquiring and enhancing vendor supplied COTS

. Coordinating several future applications with MNR

. Complying with IT, data, and implementation governance procedures

. Facilitating project schedules by day to day management of "In-house"

IT development staff

. Managing Vendors implementing enhanced COTS solutions

. Supporting P&L in negotiating contract

3/98-1/99, IT Consultant, Professional Consulting Inc. 2 World Trade

Center, NY, NY

Achievements:

. Won contract valued at $400,000 with Port Authority of NY & NJ

. Was selected to provide IT personnel to NYS Power Authority

. Managed over 15 bids to various clients

. Developing Annual Business Plans

. Developing Proposals, Technical, Management & Cost Volumes

3/98-1/99, Independent IT Consultant

Achievements:

Develop several PMO operation for various clientele

Formulated strategic alliances with other IT organizations

Technical and cost management of operational projects

Established governance policy and procedures

Marketing IT services to clients

Supervising Operational personnel on various projects

RFP Analysis and managing bid process

Developing Proposals, Technical, Management & Cost Volumes

Recruitment of Technical personnel

8/95-3/98, PSI International, Fairfax, VA, Director, Applications

Development & Project Management Office

Achievements:

Managed applications development division of over 40 applications

development personnel and 6-8 Project Managers, developing application

software for various clients. Utilized VB, SQL and other RDBMS's

Established governance policy and procedures for COTS solutions

Developed Software Development Life Cycle Methodology for implementing

application software for clients

Expanded original contracts worth $7.5 million to over $18M within two

years as Project Manager of over 90 IT professionals

Internal and external customer relations

12/65-3/95, Grumman Data Systems, Division of Northrop Grumman,

Bethpage, NY, Director of Program Management, Director of IT

Marketing, Sr. Program Director, and Applications Development Mgr.

30 years as a Program Manager for over 25 projects in NY, California,

Tennessee, Florida, Texas and Europe and Asia. Responsibilities included

managing:

Developed new applications products for clients within a SDLC and

governance framework

Managed West Coast Applications Development Operations for IT division.

Managed European Applications Development Operations for IT division.

Developed and managed Application development organization for European

operations

Initiated new IT Strategic Business Unit (SBU) and won over $100M in

revenue within two years

Both Implementation and Data governance

Marketed IT solutions to European & Asian clients

Marketed and won over $1B in revenue from various clients for computing

systems

Managed Marketing Communications Group, planned trade shows, press releases

and developed collateral material

Managed Proposal Development Group and initiated "de-centralized

electronic" development of proposals

Authored over 15 Technical & Managerial papers on how IT can improve

product development and worker efficiency

Actively participated in several professional organizations regarding IT

implementation. Selected as VP and President

Part of team to implement Shared Services organization with existing

corporation including:

The evaluation, selection, implementation, and integration of COTS

solutions (e.g., workflow)

Evaluating existing functions to identify opportunities and themes for

common components

Project planning, developing, and implementing:

Education:

* 1970-1977, Polytechnic Institute of New York, MBE, Finance & Marketing

* 1965-1970, Adelphi University, BS, Mathematics,

* Courses in:

Structured Techniques Program Management

Contracts Management Subcontracts Management

Configuration Management Documentation Management

Software Development Techniques Microsoft Excel, Power Point, Word,

Access, Project, Outlook

IT, Data, Implementation Developing effective presentations

Governance

Proposal Development Managing technical personnel

Systems Development Process Software Resource Estimating &

Pricing

Basic Telecommunications Financial Modeling

Other Accomplishments

* Selected by ComputerWorld in 2005 as one of 100 top IS professional.

* Lectured on Software Cost Estimating at local University

* Lectured on PMO and SDLC methodologies at Grumman

* Lectured on Subcontracts Management of IT vendors

. Member of PMI, guest speaker at Oct 2005 conference in Boston, active

* Authored over 15 Technical & Managerial papers on how IT can improve

product development and worker efficiency.

* Actively participated in several professional organizations regarding IT

implementation. Selected as officer.

* Professional Associations included:

* Technical Advisor, Research Consortium, High Computing User Group

* Technical Advisor, Supercomputing Word Symposium

* Member, Armed Forces Communication & Electronics Association (AFCEA),

* Member, Instrumentation Society of America (ISA)

* Member, International Test & Evaluation Association (ITEA)

* Member, Vice President & President of Society of Test Engineers

* Member, ITS- NY (Intelligent Transportation Systems of New York)

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