Customer Service Project Manager

George Michael Nicholson "Mike"

*** ****** ****, **** ********, PA 15108

Cell: 412-***-****

***********@*****.***

Summary Operations executive specializing in production,

disposal, transportation, scheduling and characterization

of hazardous waste. Experience includes safety,

environmental compliance, ISO certification and

operations management. Moved problem organizations to

profitability, closed two offices and established a new

profit center in Los Angeles. Skilled with government

regulators, customers and employees.

Areas of Operations Management Plant Management

Expertise Regulatory Compliance Safety

Experience Heritage-Thermal Service, Inc. East 2004-Presen

Liverpool, Ohio t

Balance of Plant Manager

Responsible for all BOP operations (all operations except

the incinerator).

Supervises 66 employees including 60 hourly workers,

24/7.

Responsible for all safety and environmental compliance.

Regular meetings with state EPA officials and regular

meetings with elected community leaders.

Started 3rd party services, drum recycling operations.

Interfaced with customers looking for economical

alternatives to certain environmental disposal needs.

Responsible for all hiring, firing, purchasing and

customer interaction

Heritage Environmental Services, Coolidge, 2001-2004

Arizona

Western Regional Operations Manager

Held complete management oversight, including profit/loss

responsibility, for the only fully permitted RCRA

facility in Arizona.

Managed all ADEQ and government interaction.

Developed the plant's new RCRA permit.

Closed two problem offices and created a new Los Angeles

office, which became profitable in 2 years.

Participated in discussions with global electronic

manufacturers concerning safe handling alternatives for

electronic scrap.

Heritage-WTI Inc. East Liverpool, Ohio 1997-2001

Balance of Plant Manager

Managed facility make-over from bulk to drums achieving

higher margins without compromising safety, compliance,

customer service or productivity.

Supervised 6 groups with crew6 of 7-12 employees

operating 24/7.

Started up the three most profitable product lines for

the company.

Increased facility production from <1,000 drums/week to

more than 2,000 with the first 6 months, and increased

again to more than 2,500/week within the first year.

Instituted SOPs for all functions helping the facility

achieve ISO 14001 status.

Executive team member for ISO 14001 Certification.

Aptus, Inc. Salt Lake City, Utah 1990-1997

Business Supervisor

Increased waste receipts from 8 million to 10 million

pounds/month while reducing costs by 30% resulting in the

facility's first profitable quarter in 6 years.

Directed all pre-receipt functions from customer service

to audits and data entry.

Directed all post-incineration waste activity including

transportation, scheduling and characterization of

hazardous waste.

Supervised 14 sales, clerical and operations employees

operating 7 days/week.

Responsible for all hiring, firing and contract

negotiations.

Receiving Supervisor

Supervised 15-23 employees operating 24/7.

Demonstrated expertise in DOT, RCRA, TSCA and OSHA waste

tracking systems.

Oversaw all aspects of warehouse and processing

operations.

Directed receiving and processing for 8-9 million pounds

of hazardous waste/month.

Safety Coordinator

Demonstrated superior achievement in implementation and

training of personnel in safety and environmental

compliance.

Planning and testing of trial burn.

Responsible for OSHA and SARA compliance.

Compliance Coordinator

Responsible for OSHA, RCRA, TSCA and DOT compliance

during construction and start-up of the nation's top high

technology incinerator.

Fitzgerald Brothers, Pittsburgh, Pennsylvania 1984-1990

Project Manager

Supervised 2-20 employees for a commercial and

residential landscape and construction company.

Supervised several large commercial jobs and contracts,

managed scheduling, purchasing and heavy equipment

operation.

Other Related Activities

- Participated in development of environmental compliance

and transportation

recommendations for the safe disposal and recycling of

electronic scrap in the U.S.

- Board member of Mt. Lebanon Aqua Club. 2nd 2 year term.

- Profitable management of several large family trusts

and structures to distribute profits

from mineral rights owned by my family for generations.

Education BS Business Administration

Edinboro University of Pennsylvania

Professional Development

Interactive Management

Self-Directed Work Force

Incident Command and Initial Response

First Aid, CPR, Hazwoper 1910.120 certified

PSM PHA and Mechanical Integrity training

References Available on Request.

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