Customer Service Sales
Resume:
Hallie Eddines
COLUMBUS, MS 39705
*.*********@*****.***
OBJECTIVE: TO OBTAIN EMPLOYMENT WHERE MY CUSTOMER SERVICE, COMPUTER SKILLS
AND COORDINATOR SKILLS AN ASSET TO MY EMPLOYER AND TO CARRY
OUT ALL DUTIES EFFECTIVELY AND EFFICIENTLY.
Experience: 11/2011-Present Corporate Protective Service Columbus, MS
Discovery Resource Center / Airman & Family Readiness
Center
. Ensure Discovery Resource Center is opened; lights and
17 computer workstations turned on and functioning at
the beginning of each duty day; bring up main menus on
computers, ensure 3 printers paper is loaded; and sign-
in log is available
. Make sure all the customers are taken care in a mannerly
time
. Computer knowledge of Microsoft Office products, and
software programs
. Maintain frequently-used e-mail to A&FRC customer for
workshop offered at the center and reminders
. Perform minor troubleshooting on computers, scanners,
any equipment related to DRC
. Knowledge of AFFIRST and certified CAC user
. Screen between 20 to 25 telephone calls a day
. Schedule appointment for use of the classroom
. Schedule customer to different workshops
. Teach employment workshop classes
. Classroom instruction skills; ability to create and
follow lesson plans
. Develop and maintain electronic bulletin board in DRC
. Communication skills appropriate in a professional
social service environment
. Assess and report any problems, with network outages
. Install application program if needed
. Maintain network integrity by allowing only authorized
customers to access the Internet Service Provider
. Update risk analysis as required by the base Computer
Systems Security officer
. Clean out internet file folders
. Randomly monitor customers access to any on-line
programs and assist when necessary
. Provide tours of the DRC for walk-in customers and
workshop participates.
. Assist in collecting statistical information on all
A&FRC activities data input into AFFIRST
. Assist customers in use of computer programs such as
Military One-Source, Military HOMEFRONT
. Publicize and market all Airman & Family Readiness
Center activities and services through the Center's
Calendar of Events and other established venues, to
include face book website weekly
. Assist with preparation, set-up, and tear down of each
workshop
. Provide referral service to client seeking assistance
with services such as family life education, financial,
parenting, relationship problems, change management,
transition assistance, career counseling, relocation
information and other services provide by the Airman &
Family Readiness Center
. Ensure material is displayed at the center and report
any damage or missing materials
. Be responsible for using Family Integrated Results and
Statistical Tracking System(AFFIRST) to check in and out
resource materials, verifying customer (ID., military,
civilian, family members) and place a follow-up phone
calls for overdue materials
. Make sure all the audio equipment is turn on and off
properly in the classroom
. Update information in each brochures, print, publicize
and display
. Responsible for safeguarding all government property is
locked up and secure at the end of each work day
2/2005 -12/2010 C.H. Robinson Worldwide, Inc.
Columbus, MS
Customer Sales/On-Site Coordinator
. Transportation coordinator for traffic, vinyl, and
underlay shipping departments. Acquired billing charges
for outbound prepaid and add shipments (UPS, FedEx, OTR)
international and supply to Accounts Receivable
department
. Posted small parcel (UPS and FedEx) invoices for
Accounts Payable. Established call tag pickups and
acquired rates for CSRs
. Ensured that Accounts Payable received carriers' proper
claim information
. Monitored pick sheets for incorrect billing terms and
addresses and corrected information
. Monitored, reported and communicated dropped empty
trailer pool for carriers. Ensured that freight audit
and payment had correct information for auditing
purposes
. Coordinated pickup shipments inbound for purchasing and
pickup shipments for defective material for Technical
Service
. Posted and monitored CHRW Express System, assigned
carriers and dispatched accordingly. Ensured accuracy of
all commercial invoices and faxed appropriate carrier as
required for seamless border crossings
. Notified all carriers of any schedule changes at the
Columbus MS plant
9/1999 - 2/2005 FDSI Logistics
Columbus, MS
Customer Sales/On-Site Coordinator
Duties for this company were the same for C. H. Robinson, Inc.
1997 -2005 It's Fashion Columbus and West Point, MS
Retail Sales
Customer Service and Sales
Education 1997 Mississippi State University
Starkville, MS
B.A., Business Education Information Technology
1985 Mary Holmes Junior College WestPoint, MS
Associate Degree, Office Administration
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