Hallie Eddines

**** ******** ******

COLUMBUS, MS 39705

662-***-****

ab85g7@r.postjobfree.com

OBJECTIVE: TO OBTAIN EMPLOYMENT WHERE MY CUSTOMER SERVICE, COMPUTER SKILLS

AND COORDINATOR SKILLS AN ASSET TO MY EMPLOYER AND TO CARRY

OUT ALL DUTIES EFFECTIVELY AND EFFICIENTLY.

Experience: 11/2011-Present Corporate Protective Service Columbus, MS

Discovery Resource Center / Airman & Family Readiness

Center

. Ensure Discovery Resource Center is opened; lights and

17 computer workstations turned on and functioning at

the beginning of each duty day; bring up main menus on

computers, ensure 3 printers paper is loaded; and sign-

in log is available

. Make sure all the customers are taken care in a mannerly

time

. Computer knowledge of Microsoft Office products, and

software programs

. Maintain frequently-used e-mail to A&FRC customer for

workshop offered at the center and reminders

. Perform minor troubleshooting on computers, scanners,

any equipment related to DRC

. Knowledge of AFFIRST and certified CAC user

. Screen between 20 to 25 telephone calls a day

. Schedule appointment for use of the classroom

. Schedule customer to different workshops

. Teach employment workshop classes

. Classroom instruction skills; ability to create and

follow lesson plans

. Develop and maintain electronic bulletin board in DRC

. Communication skills appropriate in a professional

social service environment

. Assess and report any problems, with network outages

. Install application program if needed

. Maintain network integrity by allowing only authorized

customers to access the Internet Service Provider

. Update risk analysis as required by the base Computer

Systems Security officer

. Clean out internet file folders

. Randomly monitor customers access to any on-line

programs and assist when necessary

. Provide tours of the DRC for walk-in customers and

workshop participates.

. Assist in collecting statistical information on all

A&FRC activities data input into AFFIRST

. Assist customers in use of computer programs such as

Military One-Source, Military HOMEFRONT

. Publicize and market all Airman & Family Readiness

Center activities and services through the Center's

Calendar of Events and other established venues, to

include face book website weekly

. Assist with preparation, set-up, and tear down of each

workshop

. Provide referral service to client seeking assistance

with services such as family life education, financial,

parenting, relationship problems, change management,

transition assistance, career counseling, relocation

information and other services provide by the Airman &

Family Readiness Center

. Ensure material is displayed at the center and report

any damage or missing materials

. Be responsible for using Family Integrated Results and

Statistical Tracking System(AFFIRST) to check in and out

resource materials, verifying customer (ID., military,

civilian, family members) and place a follow-up phone

calls for overdue materials

. Make sure all the audio equipment is turn on and off

properly in the classroom

. Update information in each brochures, print, publicize

and display

. Responsible for safeguarding all government property is

locked up and secure at the end of each work day

2/2005 -12/2010 C.H. Robinson Worldwide, Inc.

Columbus, MS

Customer Sales/On-Site Coordinator

. Transportation coordinator for traffic, vinyl, and

underlay shipping departments. Acquired billing charges

for outbound prepaid and add shipments (UPS, FedEx, OTR)

international and supply to Accounts Receivable

department

. Posted small parcel (UPS and FedEx) invoices for

Accounts Payable. Established call tag pickups and

acquired rates for CSRs

. Ensured that Accounts Payable received carriers' proper

claim information

. Monitored pick sheets for incorrect billing terms and

addresses and corrected information

. Monitored, reported and communicated dropped empty

trailer pool for carriers. Ensured that freight audit

and payment had correct information for auditing

purposes

. Coordinated pickup shipments inbound for purchasing and

pickup shipments for defective material for Technical

Service

. Posted and monitored CHRW Express System, assigned

carriers and dispatched accordingly. Ensured accuracy of

all commercial invoices and faxed appropriate carrier as

required for seamless border crossings

. Notified all carriers of any schedule changes at the

Columbus MS plant

9/1999 - 2/2005 FDSI Logistics

Columbus, MS

Customer Sales/On-Site Coordinator

Duties for this company were the same for C. H. Robinson, Inc.

1997 -2005 It's Fashion Columbus and West Point, MS

Retail Sales

Customer Service and Sales

Education 1997 Mississippi State University

Starkville, MS

B.A., Business Education Information Technology

1985 Mary Holmes Junior College WestPoint, MS

Associate Degree, Office Administration

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