Customer Service Representative

Traci Nickett

*** ******** ***** #***

Lake in the Hills, IL 60156

224-***-****

WORK HISTORY

ASSETS BIZ, INC, Cary, IL 2010-2012

Customer Service Representative

-Answered calls from lenders and debtors to resolve account issues.

-Placed calls to transporters to receive information regarding repossessions.

-Entered daily updates on accounts.

-Handled debtor redemptions in person and by phone

EXPERIENT, Deerfield, IL 1997 - 2009

Customer Service Representative

-Communicated with clients by phone and email

-Handled up to 150 calls per day

-Took initiative to resolve problems to

satisfaction of client and management with minimal supervision.

Team Leader Special Projects/Data Entry

-Trained entire department in the day to day operations of event management

-Directed and prioritized workflow to meet

deadlines during the entire registration and housing process

-Worked closely with the Exhibitor, VIP Coordinators, and entire management team to

assist with

projects

J & B GOLF, Lake in the Hills, IL 2006 - 2008

Administrative Assistant

-Communicated with customers and vendors by phone and email

-Shipping, receiving, inventory of all products

-Utilized UPS Worldwide

-Handled invoicing, billing

-Managed business while owners are out of town

-Added and edited products onto website on a daily basis

EDUCATION

FIRST INSTITUTE, Crystal Lake, IL 9/1997

Illinois certified Travel Agent

H. D. JACOBS HIGH SCHOOL, Algonquin, IL 6/1989

High School Diploma

SKILLS

Experienced in Microsoft Word, Excel, and, NetSuite, Recovery Database Network

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