Customer Service Manager

Billy Hawk Executive Summary

If you are seeking a Logistics Specialist to

396050 W 2900 Road optimize carrier production

Ochelata, OK 74051 and performance, my experience as a petroleum

************@***.*** transport Fleet Manager and installation

Cell: 609-***-**** router for Dish Network will prove invaluable

Home: 918-***-**** to your company. Also having been entrusted

Career Achievements with many complex customer service issues,

Ten years of commended through training and experience I offer an

performance in key customer exceptional ability to resolve concerns and

service and support roles. satisfy customers promptly and effectively.

Expert in customer

care/communications, problem

solving, relationship

building and user training

and support.

MS Office "power-user" with

additional proficiencies in

assorted databases.

Computer Skills

MS Excel Power User

MS Word

MS PowerPoint

MS Access

MS Outlook

MS FrontPage

SAP

Smith Driving System

Performance Excellence

Training

Behavioral Science

Technology

Mission Statement

I am seeking a position

within an organization

where I can utilize my

petroleum Fleet Management

and Customer Service skills

to grow and contribute in

the most effective manner by

being a key and effective

team player.

Professional Experience

OKLAHOMA TANK LINES 2005 - 2010 Fleet

Manager

Upon evaluating all customer locations level

of product, taking into consideration all

known variables, designed each available

company transport driver a detailed route with

strict windows of delivery time. Maintained

constant communication with customer advising

of GPS locations of transport when needed.

Developed an Excel program that downloaded

data from customer websites transforming it

into individual prioritized information for

more effective, accurate and timely route

creation. .

BUTLER INTERNATIONAL/MCI 2004 - 2005

Processing of obsolete equipment from Tulsa

Warehouse to individual assorted locations

across the country. Inventory Control, Daily

Cycle Counts.

6 month contract position.

DISH NETWORK 2003 - 2004 Router

After downloading all customer installations

scheduled for the day I routed all available

company installers in their respective region.

With maximum efficiency the objective, an

accurate street level routing of installers

was imperative with no room for error.

Provided daily routing for the greater St

Louis area, Northeast Oklahoma and Northern

Texas regions.

USA CARRIERS 2003 - 2004 Dock Supervisor

Hired staff according to customer

requirements, season and availability. High

security inventory control. Maintaining a

team environment and constant safety

awareness.

PHILLIPS PETROLEUM COMPANY 1982 - 2000

Maintained Corporate internal and external

address mailing lists. Coordinated corporate

mass mailings between print house, customer

and Postal Service. Processed mailing address

data to high speed printer in accordance to

current US Postal regulations and restrictions

to obtain maximum postage savings and

efficiency.

Education

College High School HS Diploma, 1976

Graduate

University of Oklahoma Political Science, 24

Credits

Tri-County Vo-Tech Machinist

Certifications

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