Customer Service Project

Nicholas Verdugo

*** *********** **, ******, ** *8451 – 910-***-**** – *******@****.***

To find a position that uses my superior planning, prioritizing, adaptability, and leadership

Objective

skills in a productive company that rewards its active contributors.

Cameron School of Business

Education

University of North Carolina Wilmington

Bachelor of Science in Business Administration (Expected July 2013)

Concentration in Operations Management, GPA: 3.353

Proficient in Microsoft Office.

Qualifications

Skilled operation planner. In the last three positions held planned day to day

operations and long term planning. Planned training regimens for subordinates.

Excellent customer service skills

Attentive to detail. Marine Corps trained to notice detail and make necessary

adjustments.

Reliable supervisor. Promoted above peers in all jobs held to positions of leadership

based on abilities, attention to detail, and capacity to produce results.

Awards Meritorious Mast awarded during combat operations, Operation Iraqi Freedom

2007. First on scene to provide aide to a wounded marine. Quick thinking response

and ability to remain calm under pressure saved one marine.

Platoon Honor Graduate, USMC Recruit Training, MCRD Parris Island, awarded for

attention to detail, military bearing and academic achievement.

Experience Foreman

Pristine Pressure Cleaning, Southport, NC

April 2010 – Present

Supervises two personnel on a daily basis.

Project leader. Ensures safety of personnel and client property. Supervises team of

up to five personnel.

Inspects job sits to ensure quality, cleanliness and customer satisfaction.

Plans assigned projects and assumes responsibility for collecting payment and

project completion.

Maintains company equipment valued at $20,000.

Squad Leader

United States Marine Corps, Jacksonville, NC

April 2006 – April 2010

Supervised six individuals at once. Ensured moral and welfare of subordinates and

ensured adherence to safety procedures and compliance with regulations and

practices.

Maintained proper accountability for approximately $40,000 in government

equipment.

Devised and implemented counter-terrorism strategies while serving on two

separate combat deployments to Iraq. Problem solving skills resulted in more

effective mission accomplishment.

Key Supervisor

Gators Dockside, Eustis, FL

November 2005 – April 2006

Supervised six kitchen staff to maintain customer satisfaction, employee safety and

adherence to sanitary standards.

Streamlined closing procedures, saving the company one hour of pay per

employee.

Experienced in all aspects of kitchen functionality to provide assistance when

required.

Managed order window, received all meal tickets and distributed to appropriate

kitchen staff for efficient delivery of meals.

Inspected kitchen for cleanliness and to make sure operations were prepared for

the next shift.

References References available upon request.

[Your Name]

[Street Address, City, ST ZIP Code] [phone] [e-mail]

Contact this candidate