Customer Service Manager

Ariana R. D’Oyen

*** ** **** ****** #***

Miami, Florida 33137

Cell 305-***-****

Objective

To utilize my knowledge, passion and a broad skill set for serving the public in the fields of social work, education

and customer service to enhance a business or non profit agency in need of a reliable team member. Positive attitude

and customer service ethics, technology savvy, cultural diversity expert.

Education

Bachelor of University Studies (BUS) University of New Mexico, Albuquerque, New Mexico, 1990. Major: Social

Sciences emphasis on Multicultural Studies, Minors: Writing & Performing Arts. Public radio host, actor,

choreographer, poet. Final GPA 3.7.

Knowledge, Skills and Abilities

30 + years experience with Spanish speaking (and other limited English speaking) clients/customers

Proficient use of Microsoft Office Suite, Power School, MAC School, Aloha Systems

Proficient use of all office equipment, multi line phones, copiers, printers, faxes, PA systems

Current CPR/1st Aide Certification, Non Violent Crisis Intervention Training, FBI Background Check

Recent Employment History

Residential Child Care Professional, HIS House Children’s Home 20000 NW 47th Ave. Miami Gardens, FL. From

December 2012 the present. Group home care of children birth through 18 years old currently placed in protective

custody for abuse, neglect and abandonment. Sensitive, professional care for the physical, emotional and mental well

being of the child who has been victimized. Supervision and mentoring, homework help, housekeeping duties,

cooking, administering medication, teaching social skills, completing logs, reports and other daily documentation.

Presently employed, but the cost of medical benefits is too high.

Restaurant Server Crescendo Jazz and Blues Lounge, 2200 Biscayne Blvd, Miami, FL. April 2012 December 2012.

Part time server, hostess, and bartender in training, in a family owned and managed restaurant and night club.

Developed employee manual, helped to create new menu and policies, limited involvement with event planning.

Management was fully supportive of my search for full time professional employment while I worked there.

Therapeutic Child Care/Teen Group Home Worker St. Ann's Infant Home, Hyattsville, MD August 2003 March

2012 (PT to FT) Residential care of children, infant 12 years old, who had been placed in protective custody and the

foster care system, due to child abuse, neglect and abandonment. Respected for demonstrating initiative,

demonstrated commitment to sensitive physical, mental and emotional care, kept detailed documentation. Teen

Mother Baby Program: Provided mentoring, counseling and training to pregnant teens and mothers. Provided teens

with academic support, health and nutritional guidance, implementation of behavior contracts, social skill

development, parenting skills and infant care.

Special Needs Teacher School for Arts in Learning PCS, Washington, DC, August 2002 June 2007 (FT) Language

Arts and Social Studies, 4th 9th grade, 70% of students with various disabilities. Recognized for my excellent

initiative, classroom management skills, and rapport with parents. Trained and supervised new TA’s . Supervised

Before and After Care Programs. Received a minimum $2000, annual salary raise for five years in a row. School

closed in 2007, so I transitioned from part time to full time worker at St. Ann’s Infant Home.

4th Grade Teacher Friendship Chamberlain PCS, Washington DC 2001 2002 (FT) First year teacher receiving

minimal support from administration. Recognized for having several students from under resourced communities

achieve proficiency level in reading and vocabulary on SAT 9 test. Recognized for having the most consistent parent

volunteers of all classrooms K 6.

Inclusion Services MNC Parks and Planning, Hyattsville MD. Summers of 1999 2003 and 2011. (PT) Provided

individual and group support to summer camp program’s children with a wide spectrum of disabilities to enjoy full

participation in camp experiences. Provided sensitivity training to mainstream campers/counselors and technical

support to camp directors.

Previous Experience in Education/Retail in MD/DC and AZ: Administrative Assistant, 1yr, DC Prep Academy,

Public/Charter School Teacher 5 yrs, Paint Branch Elementary, College Park MD & Keeling Elementary School,

Tucson, AZ. Restaurant Manager (Lead Server) 5 yrs, Zachary’s Pizza, Tucson AZ Music Store Manager 2 yrs,

Roots International Records, Tucson AZ. Front Desk Receptionist, 2 yrs UNM Student Services Center.

Volunteer Work Public Radio Host KUNM, Girl Scouts of America, Tucson Urban League, Brightwood

Elementary School (Washington DC) Miami Voter Registration Drive, September 2012.

Professional References Provided Upon Request

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