Six Sigma Quality

SKILLS SUMMARY

Certified Lean Six Sigma Master Black Belt and Design for Six Sigma Master

Black Belt with several years experience leading and facilitating Design

for Six Sigma and Lean Six Sigma projects and deploying Six Sigma across

organizations. Experienced in Enterprise Value Stream Analysis and led

multiple Value Stream Analysis Kaizens in Manufacturing, Engineering, and

Transactional areas. Skilled in robust engineering principles, theory of

inventive problem solving (TRIZ) approaches, and axiomatic design methods.

In most recent position at General Dynamic Land Systems, saved the company

over $30M annually, increased organizational creativity and innovation

capabilities, and trained/mentored over 8 candidates for Master Black Belt,

150 Lean Six Sigma and Design for Six Sigma Black Belts, 200 Design for Six

Sigma Green Belt and 200 Lean Six Sigma Green Belt candidates. Trained and

facilitated foundational Yellow Belt and Root Cause Corrective Action

Training for 1200+ people across Engineering, Manufacturing & Transactional

areas. Adjunct Professor at Universities and Community Colleges.

PROFESSIONAL EXPERIENCE

General Dynamics Land Systems, Sterling Heights, MI

November 2005 - Present

. Manager Lean, Six Sigma & Knowledge Management

Nov. 2009 - Present

o Lead for Knowledge Management, Operational Excellence, Continuous

Improvement, and Innovation

. Lead Introduction & Implementation of Communities of Practice

(CoP) in the Maneuver Collaboration Center to foster world class

Knowledge Management processes and procedures.

. Implemented a virtual environment for Continuous Improvement &

Innovation using TeanCenter as the Web Based Interface for over

90 e-Learning Modules and all Lean, Six Sigma, Design for Six

Sigma, and Innovation courses across General Dynamics Land

Systems (Approximately 13,000 people World-wide).

. Facilitate & Train Innovation & Creativity Tools & Methods for

Maneuver Collaboration Center and Design for Six Sigma

Deployment across the Enterprise.

. Coordinate & Facilitate Climate Surveys through Situational

Outlook Analysis to support Creativity & Innovation Maturity

across the Enterprise.

. Work across the enterprise to aid functional leaders and all

employees to improve speed, quality, and cost through the

application of Lean, Six Sigma, and emerging methods such as

Innovation & Creativity and Knowledge Management; act as the

Subject Matter Expert for knowledge management, operational

excellence, innovation, and continuous improvement.

. Directly supervise 10 employees in the Six Sigma & Emerging

Methods Group (Master Black Belts).

. Indirectly supervised 100+ Lean Six Sigma and Design for Six

Sigma Project Teams in Business Units across the enterprise.

. Manage interviewing, hiring, and training employees; planning,

assigning, and directing work/projects; managing Six Sigma &

Emerging Methods Enterprise budget, appraising performance;

rewarding and disciplining employees; addressing complaints and

resolving problems.

. Conduct & facilitate Benchmarking projects to identify "Best

Practices" to incorporate into Six Sigma and Operational

Excellence projects.

o Trained and certified 8 internal Master Black Belts in Lean Six Sigma

and Design for Six Sigma Methods

. Manager and Deployment Leader, Six Sigma Emerging Methods Nov.

2005 - Nov. 2009

o Led Six Sigma & Emerging Methods Department

. Directly supervised 8 employees in the Six Sigma & Emerging

Methods Group.

. Indirectly supervised 100+ Lean Six Sigma and Design for Six

Sigma Project Teams in Business Units across the enterprise.

. Managed interviewing, hiring, and training employees; planning,

assigning, and directing work; managing Six Sigma & Emerging

Methods Enterprise budget, appraising performance; rewarding and

disciplining employees; addressing complaints and resolving

problems.

o Met the corporate challenge for financially verified hard benefits of

$5, $10, $24 and $30 million dollars successively in the past four

years

o Trained and facilitated certification for over 100 Design for Six

Sigma Black Belts and Green Belts each year for the past three years

(Total of 300)

o Trained and facilitated certification for over 50 Lean Six Sigma Black

Belts and Green Belts each year for the past three years (Total of

150)

o Developed and customized Lean for Six Sigma and Design for Six Sigma

Black Belt and Green Belt training for internal delivery and

facilitation across multiple locations

o Integrated Lean Six Sigma and Design for Six Sigma tools and methods

into the corporate-wide process infrastructure

o Developed Innovation Training, Design for Six Sigma Training, and

Design for Manufacturing Training and integrated it into the LSS and

DFSS Training & Certification

University of Michigan, Dearborn, MI

November 1996 - Present

. Teacher, Organizational Learning Core Competencies

May 1994 - Present

o Lead continuing workshops based on Organizational Learning Concepts

and Methods to support Manufacturing and Engineering businesses in the

Detroit Metropolitan area. This included developing training for local

fortune 500 Companies such as Ford Motor Company.

o Led and supported UMD in hosting and conduction Conferences on

Organizational Learning and Systems Thinking, drawing local,

regional and international attendees.

. Taught Systems Learning Concepts and Methods

August 2011

for SUES Program

(Shanghai University of Engineering Science). Attendees included the

University's School of Flying, School of Fashion Designers, Postgraduate

Affairs Office, School of Material Engineering, School of Urban Railway

Transportation, The Personnel Department, School of Chemical Engineering,

School of Fundamental Studies, Planning Department, School of Electrics &

Electronics Engineering, School of Material Engineering, Deans Office,

and the Dean of Academic Affairs. Oakland University, Oakland, MI

Washtenaw Community College, Ann Arbor, MI

January 1998 - August 2006

Taught and facilitated multiple sessions for Applying Organizational

Learning in Organizations

o Taught Organizational Learning Curriculum, including the core five

disciplines: Systems Thinking, Shared Vision, Team Learning, Mental

Models, and Personal Mastery.

Oakland University, Oakland, MI

January 2011 - Present

TRIZ Conference on Theory of Inventive Problem Solving (TRIZ)

September 2011

o Taught Systems Learning Curriculum, including exploring Communities of

Practice (CoP) and Systems Learning Models to develop a better

understanding of the climate for creativity and innovation in

Organizational Environments. This work included considering how CoPs

and the Systems Learning Model can be used to improve the group's

ability to plan for and manage Collaboration, Creativity, Innovation,

& Improvement in organizations.

Developed & led the Continuous Improvement and Innovation Community of

Practice

o Focus was on examining the concepts of Communities of Practice (CoPs)

and its implications for Collaboration, Creativity, Innovation, &

Improvement in Organizations. Investigating the dynamic relationships

between CoPs and the Systems Thinking and how to harness them to

create an engine for success.

TRIZ Conference on Theory of Inventive Problem Solving (TRIZ)

October2010

o Taught Ten Tools for Systems Thinking: Brainstorming tools (cause &

effect, qualitative, and quantitative), Dynamic thinking tools

(behavior over time charts, causal loops, systems archetypes),

Structural thinking tools (policy structures diagrams, graphical

functions diagrams), Computer based tools (management flight

simulations, learning laboratories)

o Provided tools and framework for continual learning

Indiana-Purdue University, Fort Wayne, IN

January 1986 - September 1992

Adjunct Professor

o Taught Statistics for Undergraduate Studies

Ivy Tech Community College, Fort Wayne, IN

January 2011 - Present

Adjunct Professor

o Taught Quality Engineering leading to Certification through the ASQ

(American Society for Quality)

o Taught Reliabiity Engineering leading to Certification through the ASQ

(American Society for Quality)

Rohm and Haas Company, Lansing, IL August 2004 -

November 2005 Continuous Improvement Administrator

o Determined strategies and programs to provide greater productivity and

efficiency of company function including leading & facilitating

Enterprise Value Stream Analysis, Integrated Product & Process

Development Value Stream Kaizens, Order Fulfillment Value Stream

Kaizens, and Support Services Value Stream Kaizens

o Spearheaded implementation of the Quality System to ensure TS 16949

and ISO 14001 compliance and certification

o Implemented Balanced Scorecard and Business Operating System

improvements including dashboard metrics and Value Stream box metrics

Waves of Change Partnership, Plymouth, MI January 1997

- August 2004

. Principal, working on numerous continuous improvement and organizational

development initiatives with several companies in worldwide locations,

including the United States, Great Britain, the Netherlands, Brazil,

Singapore, Hong Kong, Taiwan, Mexico, and Canada.

o Clients included Cooper Tire, Daimler-Chrysler, Ford Motor Company,

General Motors, Textron, TACOM, Philips Electronics, Eastern Michigan

University, Oakland University, University of Michigan, and the East

Bay Community Foundation (San Francisco)

o Provided expertise in strategic planning, process improvement, change

management, organizational learning, six sigma deployment &

implementation, and team building

o Coached and mentored leaders to enhance performance

o Implemented quality management systems for ISO certifications and

National Quality Award recognition

Philips Electronics NV, the Netherlands

1986-1996

Vice-President for Quality Systems for Philips Display components, Ann

Arbor, MI 1992-1996

o Designed and implemented aggressive quality management and process

improvement programs to create world class engineering and

manufacturing facilities

o Spearheaded strategies at four state-of-the-art manufacturing

facilities to improve quality, productivity, efficiency, and delivery

of sophisticated electronic displays

o Supervised six direct reports and chaired the corporate Quality

Steering Committee, using ISO 9000 and Baldrige Quality criteria as

key performance drivers

Director of Continuous Improvement, Magnavox Government and Industrial

Electronics, Fort Wayne, IN

1986-1992

o Managed eight-person team and facilitated the corporate Quality

Steering Committee

o Launched process management and improvement training for 433 teams'

corporate-wide within two years.

o Expanded training to include train-the-trainer programs for other

Philips divisions throughout North America

o Led continuous quality improvement initiatives for production,

service, and employee performance for five manufacturing facilities in

the Department of Defense, consumer products, and automotive

industries

EDUCATION/TRAINING/CREDENTIALS

. PhD Candidate, Human Systems and Organizational Development, Fielding

University, Santa Barbara, CA

. Master of Science in Engineering Administration, University of Tennessee,

Knoxville, TN

. Bachelor of Science in Electrical Engineering, University of Tennessee,

Martin, TN

. Certified Lean Design Professional through the Huthwaite Innovation

Institute

. Certified TRIZ Associate through the Altshuller Institute of TRIZ Studies

. Certified as a Climate Practioner through the Center for Creative Problem

Solving

. Lifetime Certificate, Transformational Coaching Program, Society of

Organizational Learning, Massachusetts Institute of Technology

. Certification, Master Black Belt Trainer, Air Academy Associates

. Certification, Design for Six Sigma Master Black Belt, Air Academy

Associates

. Certification, Lean Six Sigma Master Black Belt, Air Academy Associates

. Certification, Lean Six Sigma Black Belt, American Society for Quality,

ID #1675

. Certification, Reliability Engineer, American Society for Quality, ID

#02121

. Certification, Quality Engineer, American Society for Quality, ID #08734

PROFESSIONAL / ACADEMIC AFFILIATIONS

. President, Altshuller Institute for TRIZ Studies December 2012 - Present

. Board of Directors Altshuller Institute for TRIZ Studies 2011 - 2012

. Charter Consulting Member, Society for Organizational Learning, 1995-

Present

. Virtual faculty member, University of Michigan, 1997-Present

. Regional Director, American Society for Quality, 1991-1993

. Examiner, Malcolm Baldrige National Quality Award, 1997-1998

. Senior Examiner, Michigan Quality Award, 2003-2006

. Judge, Michigan Quality Award, 1993-1995

PUBLIC SPEAKING / PRESENTATIONS / PUBLICATIONS

. "Applying Structured Innovation "TRIZ" to Manufacturing Challenges ",

General Dynamics Manufacturing Symposium, Tampa, Fl, April 4, 2013

. "Using a Systems Approach to Continual Improvement & Innovation",

TRIZCON 2011 Opening Address, December, 2011

. "Successful Deployment of Design for Six Sigma in Engineering Design &

Development and Transactional Areas", Air Academy Best Practice Summit,

October, 2009

. "Taming the Enterprise's Beast", Landmarks, Special Edition, Spring, 2009

. "GDLS's Leadership Role in Design for Reliability", Landmarks, Special

Edition, Spring, 2009

. "Six Sigma Saturates Defense Industry", Landmarks, Special Edition,

Spring, 2009

. "A Reliability and Robust Design Management Plan", INFORMS Annual

Meeting, Seattle, WA, November 4-7, 2007Ganesan, V., Roe, C.M. and

Morgan, P.

. "General Dynamics Land Systems Uses a Reliability and Robust Design-Based

Methodology to Aid Product Development", Roe, C.M., Ganesan, V. and

Morgan, P., Log No. 2007-30, Systems Engineering Department, General

Dynamics Land Systems, Sterling Heights, MI, Technical Report, April 4,

2007.

. "A Reliability and Robust Design Management Plan", Log No. 2007-19,

Systems Engineering Department, Roe, C.M., Ganesan, V. and Morgan, P.,

General Dynamics Land Systems, Sterling Heights, MI, Technical Report,

February 19 2007.

. "High Performance Teams, Chapter on Organizational Learning", University

of Michigan-Dearborn, September, 2005

. "The Systems Learning Model", American Society for Training and

Development, December, 2003 Newsletter

. "The Magic of Working Together" - Washtenaw Community College (2001)

. "Team Learning & Systems Thinking" - Saline Leadership Institute (2001)

. "Systems Learning Model - Discovering Connections Conference" -

University of Michigan (2000)

. "Total Quality and Organizational Learning" - Systems Thinking in Action

Conference (1996)

. "Process Management & Organizational Learning "- Systems Thinking In

Action Conference (1995)

. "Systemic Quality Management" - American Society for Quality Conference

(1993)

. "The Process Way "- American Society for Quality Conference (1993)

. "Total Quality Management & Knowledge Transfer "- American Society For

Quality Conference (1992)

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