Customer Service Representative

Desaray Chester

**** * **** ******, ********* WI 53225 Cellular 414-***-**** Email: ********@*****.***

Objective

Personable, self-starting professional with interest in entry-level positions; draws on previous experience which

includes supervising individuals, providing training, and evaluating individual’s performance.

Summary of Skills

• Great at multitasking

• Demonstrate exceptional oral and written communication skills

• Effectively interact with individuals of diverse backgrounds

• Proficient in Microsoft Office

Education

University of Wisconsin, Milwaukee, WI Estimated Graduation Date: June 2013

BA in Early Childhood Education Current G.P.A. 3.0

Relevant Coursework

• Computer Applications for Business

• Introduction to Business Technology

• Public Speaking

• Principles of Management

• Project Management

Professional Experience

Social Development Commission (SDC) – VITA, Milwaukee WI

Intake Specialist, 02/2013-Current

• Greet clients with respect and courtesy.

• Survey clients to determine the type of assistance needed and what tax forms that will be required to

complete their tax forms.

• Screen client information for eligibility and needed documents on a first come first served basis.

• Monitor site traffic to ensure that sufficient time is allowed for each signed-in taxpayer to receive

assistance.

Seek Careers/Staffing, Milwaukee WI

Contractor, 09/2011-Current

• Fabrico- Hand Scraping

• Sodexo/Cocordia-Dishwasher

• Shully’s Catering- Server

• Eaton- Team Member

Goodwill Workforce Center, Milwaukee WI

Volunteer, 06/201*-**-****

• Assisting Job Seekers in job search

• Assisting clients with resumes

• Filing and sorting job leads

• Walking the floor and maintaining cleanliness

• Faxing Documents for clients

• Drafting job leads in MS Word

• Coping sheets simultaneously

McDonalds, Milwaukee WI

Cashier/Customer Service, 07/2010-11/2011

• Provided great Customer Service ensuring a pleasant visit for customers.

• Received cash and credit payments

• Operated standard touch screen cash register

• Placed done orders in bags and presented bags to appropriate customer

• Stocked and cleaned the dining area, in addition to drive through and behind counter areas

• Operated drive through headset and windows.

• Filed receipts

• Entered drawers into the safe

Caterpillar, Desplaines IL

Team Member, 03/2008-05/2010

• Received parts into the system by scanning and labeling them.

• Periodically worked in the inbound call center answering customer inquiries.

• Stored various items in the warehouse using a Cherry Picker.

• Packaging incoming inventory appropriately

Discover Financial, Chicago IL

Inbound Call Center/ Customer Service Representative, 02/2004-10/2007

• Provided excellent customer service to students, employees, and companies

• Successfully implemented training for newly recruited employees

• Navigates a window based system through a series of databases to assist the customer

• Handle incoming calls answering customer inquiries.

.

References:

Donna Gerth- Store Manager McDonalds 414-***-****)

Andrea- Seek Careers/Staffing 262-***-****)

Karen Graham- Goodwill Workforce Center 414-***-****)

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