Massage Therapist Manager

PROFESSIONAL EXPERIENCE:

*/**** - ******* ****** **********

Founder, Partner and Product Development

. Researched fair trade cooperatives which make skin care

essences, oils and butters

. Worked closely with cosmetic chemist to formulate a skin

care line including: Shea butter shampoo & conditioner;

facial cleansers & serums, toners, moisturizers & masks;

and body lotion, body wash & salt scrubs

. Created wholesale and retail price list for all products

. Created salon and spa service protocols for the products

. Attended focus groups and assisted in creating all

marketing materials and website

. Responsible for all new product development

GREAT HARBOR YACHT CLUB SALON AND SPA, Nantucket, MA

3/2008 - 7/2011 Spa Director, Manager, Massage Therapist and Esthetician

. Responsible for budgeting, forecasting of revenues and

expenses, and management of the spa and fitness center.

. Developed, organized and maintained an athletic, fitness

and spa program for members

. Hired, trained, supervised, scheduled & evaluated the

spa, fitness & housekeeping staff of 30

. Implemented policies and procedures consistent with club

policies

. Created spa menus, treatments, protocols and promotions

. Performed spa services including: massage therapy,

facials, waxing and spa body therapy

. Resolved members challenges/concerns, conducted thorough

research to develop the most effective solution for the

member; advised the general manager on the action taken

. Responsible for payroll, inventory, and utilization

reports

. Promoted and marketed the department and its services to

the club members

. Managed purchasing and inventory levels for all spa &

fitness center supplies according to business needs

. Maintained and monitored an inventory of boutique

merchandise

. Monitored and reported on classes and programs, and made

recommendations to meet changing needs

. Attended management team meetings and communicated

decisions and relevant information to the staff

. Conducted weekly staff meetings to ensure open

communication and promote a team atmosphere

3/2007 - 3/2008 Spa Consultant

. Designed the Salon and Spa prior to construction and

monitored development; Read blueprints with developers

and redesigned the space for a more cost effective flow

. Designed the salon and three spa rooms with the interior

designers

. Ordered all spa and salon equipment

. Created spa service protocols and spa menu offerings

. Created employee policies and procedures

. Developed commission based pay and made wage decisions

for the various roles

. Selected all uniforms for the spa, salon and cleaning

staff

. Ordered all salon, spa, locker room, and housekeeping

products

. Designed retail display unit

7/2007 - 10/2007 MAYFLOWER SPA, Washington, CT

Massage Therapist

. Provided therapeutic massage

1/2007 - 7/2007 THE CANDLEWOOD DAY SPA, Brookfield, CT

Esthetician, Massage Therapist and Public Relations

Coordinator

. Provided face and body microdermabrasion and photo

therapy services and created protocols for treatments

. Provided therapeutic massage

. Gave recommendations for the spa services menu

. Redesigned marketing strategy and met with local

magazine editors to design ads to target a high end

clientele

. Created promotional materials for targeting potential

clients in high end residential areas, introducing them

to the spa and its services

12/2006 - 5/2007 THE SPA AT SPLIT ROCK, Wilton, CT

Esthetician and Massage Therapist

. Provided facial microdermabrasion, chemical peels and

lymphatic drainage services

. Provided therapeutic massage and body lymphatic drainage

services

. Following facial services, sold skin care regimen

programs to clients

7/2000 - 11/2006 RJ MILLER SALONS, Nantucket, MA

Esthetician and Head Massage Therapist

. Provided clinical facials and waxing services

. Provided massage therapy and spa body treatments

. Designed promotions and organized Spa Nights

. Following facial services, sold skin care regimen

programs to clients

EDUCATION:

1/2000 - 10/2000 CATHERINE E. HINDS INSTITUTE OF ESTHETICS, Woburn, MA

900 hours of Spa Body Therapy training

LICENSES: National Certification of Therapeutic Massage and Bodywork

(currently completing my CEUs)

Florida Massage Therapist (in the process of renewing)

Florida Facial Specialist

Massachusetts Esthetician

Massachusetts Massage Therapist

PRODUCT KNOWLEDGE:

Aveda BioElements Comfort Zone

Obagi

Dermalogica Environ Guinot

Clarisonic

Hormeta KUMANI Repechage Latisse

St. Tropez Sundari Yonka

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