Customer Service Sales

Kenneth Gilmore

****B Old Greenbrier Pike, Springfield, TN 37172

615-***-**** (cell)

*************@*****.***

OBJECTIVE

Results-oriented professional eager to apply MBA, analysis, and team

leadership skills obtained in the commercial air carrier and financial

service industries offering future employer unparalleled general management

skills.

PROFIle

. Proficient in data evaluation, statistical analysis, action plan

development, and visionary team leadership.

. Adept at helping employees and management staff in developing skills

for increased proficiency and productivity.

. Excel at managing and analyzing daily operations to strategically

maximize program operations.

. Proficient in developing and meeting performance objectives through

planning and analysis.

. Identify key stakeholders in the decision-making process and maintain

those relationships.

. Extensive experience in risk management in the areas of quality

assurance, fiscal controls, training/retraining, and value added

customer service.

. Proficient in MS Office applications: Access, Excel, PowerPoint, Word.

education

. Master of Business Administration, Providence College, December 2007

. Certificate in Financial Services and Markets, Providence College,

June 2007

. Bachelor of Science, University of Phoenix, 2005

PROFESSIONAL EXPERIENCE

ELECTROLUX MAJOR APPLIANCES -Springfield TN-Team Leader

. Supervise Sub-Assembly Smooth Top area

. Manage assembly and buffing area for smooth top

. Apply business skills for process improvement initiatives

. Control cost through managing KPI's

. Reduce costs through labor assignment and scrap controls

GILMORE FINANCIAL GROUP, LLC-Nashville TN-Sales Agent/Owner

. Independent Insurance Broker

. Mortgage Protection and Final Expense Specialist

. Generate leads from a proprietary platform using in-house data and

mailing house

. Managed a team of agents through the entire sales process

. Consistently produced double digit weekly annual premium

MERRILL LYNCH - Los Angeles CA - Financial Advisor

. Series 7, 66 licensed. California Insurance and Partnership for Long-

term Care licensed.

. Consulted with clients to evaluate financial goals and assist them in

planning their financial programs.

. Performed personal financial analysis including net worth, cash flow

projection, income tax assessment, investment portfolio analysis,

insurance detail, retirement outlook, and estate planning.

. Provided excellent customer care through daily follow-up, phone calls

and personal program monitoring.

. Educates and sells client's products including Securities, Life

Insurance, Long-term Care, Disability, Mutual Funds, and 529 plans.

AMERICAN AIRLINES - Los Angeles CA - Operations

Manager/Trainer/Purser/International Flight Attendant

. Lead Flight Attendant on long-haul international flights.

. Oversaw all daily airline activity covering passenger services,

working with staff and passengers to resolve baggage, reservation,

luggage, aircraft and flight issues.

. Controlled traffic flow by directing the movement of customers and

guiding them to processing areas, as well as organizing cues to

maintain a steady flow to CSRs that reduced wait times.

. Demonstrated superior communication and interpersonal skills while

providing directions concerning facilities and services and assisting

passengers load and unload luggage.

. Promoted several times, with prior responsibility for corporate

training and staff development.

. Oversaw the training program from a strategic planning through

cost/performance and root cause analysis.

. Created training programs in response to service transformations in a

dynamic business environment.

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