Customer Service Sales

Hillary Goldsmith

Direct Phone: 847-***-**** Email: *******.****@*****.***

Summary

My desire is for a long term professional career with a respected Organization. I have many

years of experience with sales and customer service. I am coachable with a competitive

spirit. I possess strong verbal, problem- solving and, analytical skills, which enhances my

ability to build valued relationships with customers. I am a detailed oriented self-starter with

the ability to work independently as well as in a team environment. My exceptional time-

management skills, allows me to thrive in a fast paced environment.

Computer Skills

Type 50+ WPM, Microsoft Word, Excel, Outlook, Access, Power Point, Data Entry, 10 key,

Social Networking and proprietary internal customer databases.

Employment History

Creative Business Innovations

Customer Service Representative

2011 – Present

• Receive and answer 75-80 inbound calls a day on various As Seen on TV Products

• Answer customers questions about the different products available and their pricing

• Create Sales orders using CRM system and collect payment

• Review any shipping issues and resolve any disputes that arrive

• Consistently have achieved weekly/monthly customer service satisfaction goals

Colorado Technical University Online, CEC

National Admissions Advisor/Customer Service Representative

2009 - 2010

• Made 150-200 outbound calls to prospective students

• Received around 50-60 inbound calls on a daily basis

• Conducted interviews and evaluated each prospective student based on his/her needs, desires,

interests, qualifications, motivations, and commitments; and in accordance with all CTU’s

policies and procedures, all applicable federal and state regulations and all accrediting agencies

standards and requirements

• Presented information in a factual and ethical manner to prospective students and others

regarding programs and tuition

• Completed and maintained all required paperwork and data entry in an accurate and timely

manner

• Worked with other departments (financial aid, academics, etc) to ensure student satisfaction

• Assisted prospective students in completing the admissions process in the most efficient and

supportive manner

• Developed, relationships with the prospective student from enrollment through graduation

• Had to meet monthly quotas for enrollments and students starting classes

• Received Awards and Certificates for meeting and exceeding mandatory monthly goals

AT&T/Team persona, Hoffman Estates, IL

Government Billing

2006 - 2008

• Handled financial analysis and reporting of corporate billing

• Served government agencies with invoicing and applying payments

• Managed finances for domestic and international projects

• Developed and implemented policies and procedures over financial transactions,

resulting in standardized reports

• Utilized internal database to generate daily reports, and maintain spreadsheets

• Coordinated relationships with other finance departments at AT&T, which helped

standardize procedures across all operating groups

• Supported 4 Managers and 6 Sales Specialist

Southwestern Bell Communication (SBC), Arlington Heights, IL

Telecommunication Sales Specialist/CSR

2004 - 2006

• Handled 70 + inbound calls assisting customers with billing inquiries, concerns and

troubleshooting

• Presented and sold new digital Dish Network service, Cingular Wireless, DSL internet

service, long distance and local telephone service and featured products

• Applied payments for existing customers for their services with SBC

• Assisted customer’s installing new services or transferring service. Also

disconnected service per customer request

AT&T Broadband/Comcast Schaumburg, IL

Direct Sales/Dispatch/CSR II

2002 - 2004

• Consistently earned highest rating customer service quality surveys

• Coordinated and responded to complex customer telecommunications requests,

resulting in increased sales and customer satisfaction

• Entered, stored, and retrieved customer accounts, company accounts, and personal

records.

• Imputed a series of memorized codes into an internal database. That provides the

customer with correct products and pricing

• Assisted outside sales representatives place and process customer requests

• Handled 80-120 inbound calls and placed 50-70 outbound calls

Education

James B. Conant High School Hoffman Estates, IL August 1995-

June 1999

• Diploma

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