Customer Service Manager

L.B. Ward

281-***-**** (C) **** Barkston Drive *******@*****.***

281-***-**** (H) Katy, TX 77450

Seasoned, dynamic manufacturing leader, with 20 years experience

driving performance improvements in the energy, automotive and consumer

products industries.

. Experience developing and implementing Safety, Quality, and Cost

Improvement initiatives in manufacturing operations

. Experience managing and directing large organizations with a

variety of manufacturing technologies including assembly, molding,

and metal working

. Experience managing direct report and matrix organizations that

include manufacturing, inventory control, engineering, human

resources, distribution and procurement

. Excel at establishing, communicating, monitoring and achieving

budgets and schedules for large complex groups

. Adept at communicating strategies and results to all levels of

organizations

. Experience leading and building teams through the use of tools

such as PM/TPM, Value Stream Mapping, Visual Management, 5S, and

Kaizen.

. Strong in the use of shop floor metrics to drive shop floor

improvements that contribute to overall corporate strategy.

. Strong experience managing capital projects including asset

acquisition and asset refurbishment campaigns

2012-2013

MSI Oilfield Products

Vice President Global Operations

March 2012 - April 2013

MSI Oilfield Products

Houston, TX

$70M injection molding business producing pipe protection products for

the oil and gas industry. Four sites in USA, Mexico, Canada, and

Scotland.

. Produced $200k per savings in labor cost through re-negotiation of

temporary labor agreement

. Re-established lapsed ISO 9001, ISO14001, and OHSA 18001

certifications

. Reduced waste stream of re-cycled plastic by 30% for annualized

savings of $240,000

. Oversaw capacity expansion of 38% in 12 months

. Improved Overall Equipment Effectiveness (OEE) from 68% to 75%

through improved tooling management and introduction of daily PDCA

cycle

. Newly created job was eliminated after one year following changes in

acquisition strategy

2007 -2012

Igloo Products Corp

Director of Manufacturing Operations/ Manufacturing Services

April 2007 - Present

Igloo Products Corp

Katy, TX

Responsible for manufacturing/manufacturing-services in two facilities

(combined 1.4 million square feet) that includes 55 injection machines,

52 extrusion blow molders, 5 vacuum formers, and 16 assembly lines.

The plants manufacture personal coolers with annual sales in excess of

$200M, annual labor budget $27M (DL & IDL).

. Implemented a TPM (Total Productive Maintenance) program, combined

with refurbishment program, providing regularly scheduled

maintenance, as well as ad hoc refurbishment projects on fleet of

injection and blow molders. Overall Equipment Effectiveness

improved from 65% to 83% in 18 months. Resulting improvement in

equipment effectiveness resulted in:

o $900k scrap reduction year over year

o $1.2M direct labor efficiency improvement, year over year

. Resolved a material usage discrepancy on polyurethane foam,

eliminating a $1M per year variance by implementing SPC on

critical process variables (2008)

. Oversaw productivity process that contributed $5.7M of cost

reductions (collective team contributions) on a base of $160M COGS

by entire team (2010). Projects include:

o Cellularization of largest volume line, resulting in $470k/yr

savings

o Reduced physical waste removal costs, $90k/yr savings

o Insourcing of cooler originally made in China, $870k savings

. Reduced generation of waste plastic. Historical waste stream of 3

million pounds reduced to 2.3 million pounds in 2008, 2009, and on

track to be reduced to 1.6 million pounds in 2010 (team project).

Total material savings: $1.1 million (2010 vs. historical levels)

. Key tools utilized at Igloo: Visual Management, TPM, 5S, Value

Stream Mapping

2003 - 2007

Career Choice Recruiting

Kent, OH and Anderson, SC

Owner April

2003 - April 2007

Career Choice Recruiting Kent,

OH & Anderson, SC

Owned and operated a technical recruiting business. Discipline of

focus was automotive engineering with national scope.

1996 - 2003

Newell-Rubbermaid

Freeport, Illinois

Manager Manufacturing & Distribution

January 2002 - April 2003

Graco, Inc, a division of Newell-Rubbermaid

Macedonia, OH

Responsible for the operations of three plants (approx. 750 employees)

with the assignment of closing two plants and consolidating operations

into the third. Installed and built leadership team during and after

the consolidation. Implemented tremendous change in United Steel

Worker plant without union action.

. Reduced manufacturing footprint by 44%

. Successfully closed two plants and brought operations into third

plant, reducing labor by 30% without affecting customer service

. Grew single plant from $70 million annual sales to $120 million

Plant Manager

March 2000 - January 2002

Rubbermaid Home Products, a division of Newell-Rubbermaid

Cleburne, TX

Responsible for all operations (mfg, dist, purch, human resources) in

an injection molding plant with $70M in annual sales and $36M annual

spending.

. 45% reduction in direct labor cost; a $3.4M per year savings

. 8% reduction in material usage; a $3.2M per year savings

. Learned and later implemented tools used in the world class

facility: 5S, TPM, Kanban, self-directed work teams, Kaizen, the

PDCA cycle, and more

Production & Inventory Control Manager

June 1999 - March 2000

Rubbermaid Home Products, a division of Newell-Rubbermaid

Wooster, OH

Responsible for all purchasing, scheduling, and customer service levels

for $210 million of annual shipments from the Ohio campus of

operations, including the flagship Rubbermaid facility.

. Improved customer service levels from 95% line fill to 98%+ in

three months

. Reduced inventory levels from $34.0 million to $30.8 million

Manufacturing Manager

March 1998 - July 1999

Intercraft Products Inc, a division of Newell-Rubbermaid

Statesville, NC

Given developmental assignment with responsibility for 450 employees in

a 600 employee facility.

. Improved Factory Burden Variance by $1.2 million in one year.

Nominated for the Newell Achievement Award for accomplishments in

this year.

. Improved Material Usage Variance by $430,000 in one year

. Tripled manufacturing capacity of mitered picture frames to

facilitate closing of Harrisburg plant

Production & Inventory Control Manager

June 1996 - March 1998

Intercraft, A Division of Newell Rubbermaid

Statesville, NC

Assumed responsibility of all production control activity in plant with

$70 million in annual sales. Planned and helped execute the

consolidation of multiple picture frame manufacturing operations.

Acquisitions and consolidations included plants in Massachusetts

(Holson Burnes), Illinois (Decorel), and Arkansas (Acme). Delivered

improvements in inventory control and customer service.

. Improved customer service levels from 95% line fill to 98% line

fill in three months

. Reduced physical inventory shrinkage year over year by over

$380,000

1990 - 1996

Torrington Company (now Timken)

Torrington, Connecticut

Industrial Engineer, Manufacturing Supervisor, Systems Engineer,

Production Control Supervisor

Education:

Georgia Institute of Technology, 1989 BSIE, Cum Laude (3.2/4.0)

Contact this candidate