Manager Service

JAMES ZANKEL, CMM, CMP

*** ** * ******, ****** BEACH, FL 33444 ( 561-***-**** (

********@*****.***

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MEETING AND EVENT PLANNER

Innovative, results-oriented event planning professional with over 15 years

of experience in the successful planning and seamless execution of

exceptional meetings and events. Solid performer in managing facilities,

schedules, vendor relationships, contracts, travel, and accommodations.

Demonstrated ability balancing priorities, planning agendas, and meeting

tight deadlines and budget requirements while still providing superior

quality.

Areas of Expertise

Strategic & Tactical Planning ? Negotiations ? Personnel Management ?

Talent Recruitment ? Client Satisfaction ? Relationship Building ? Travel

and Logistics ? Project Management ? Budgeting

professional experience

NCCI HOLDINGS, INC., Boca Raton, FL

Meeting Planner, 2008-2012

Team Lead for largest meetings market segment (educational forums), Board

of Directors meetings, corporate sponsorships, trade shows, and recruiting

events. Engaged in full contract negotiations for meetings with attendance

from 30-150 and spearheaded room block contract negotiations.

Key Accomplishments:

. Commanded Board of Directors meetings, corporate sponsorships, trade

shows, and recruiting events

. Instituted departmental forms for tracking cost savings, meeting

budgeting, and contract negotiations (used to obtain the best meeting

value without reducing the customer experience)

. Initiated departmental business plan to source external customer

opportunity for

additional revenue stream in a 25,000 square-foot, on-site conference

center

CROWNE PLAZA OCEANFRONT SINGER ISLAND, Singer Island, FL

Director of Catering & Conference Services, 2006-2007

Responsible for full catering services and conference services between

client and operations staff

Key Accomplishments:

. Developed, monitored, and exceeded yearly department goal of $1 million

. Implemented corporate operational guidelines and trained staff

. Maintained conference space of approximately 5,000 square feet

PGA NATIONAL RESORT AND SPA, Palm Beach Gardens, FL

Convention Services Manager, 2003-2006

Liaised between clients, operations staff, and vendors including audio,

visual, ground transportation, and entertainment

Key Accomplishments:

. Successfully coordinated major conference for 600+ attendees/guests over

a three week period incorporating both on and offsite functions

. Managed budget dollars of up to $800 thousand with annual group revenues

of up to $3 million

THE HILTON PALM BEACH OCEANFRONT RESORT, Palm Beach, FL

Executive Conference Manager, 2002-2003

Consulted and developed successful association meetings, weddings,

seminars, and private parties of over 75 guests for one to three days

Key Accomplishments:

. Ensured all events were within budget and handled post event client

follow up

. Attended various community groups to promote new business

JAMES ZANKEL, Page 2

THE JUPITER BEACH RESORT, Jupiter, FL

Assistant Director of Food & Beverage, Banquet Manager, 1999-2002

Responsible for full service operations, financial controls and reporting

for labor, beverage costing, purchasing, and capital projects

Key Accomplishments:

. Handled all personnel matters which consisted of preparing job

descriptions, hiring, promotions, progressive coaching and counseling,

and scheduling

. Supervised up to four Food and Beverage Supervisors and fifty-line

service staff in five food and beverage venues

SODEXO, Gaithersburg, MD

The leading provider of integrated food and facilities management services

in the U.S., Canada, and Mexico

Lenders Service, Coraopolis, PA - General Manager, 1997-1999

Corporate dining operation for over 450 full-time employees

Waynesburg College, Waynesburg, PA - Assistant Account Operations Manager,

1996-1997

Oversaw culinary operations for a 1,000 student Board Program

Key Accomplishments:

. Answerable for menu planning and production, successfully staying within

budget and providing

quality meals

. Accountable for total food service operation from accounting/cost control

to client relations

Professional experience includes contract positions for The DoubleTree

Hotel in the Gardens in Palm Beach Gardens, FL, and COSEP Meeting & Events

Division in Bethesda, MD.

EducatioN

. Johnston & Wales University, Charleston, SC, Associate Degree in

Culinary Arts, 1988

. Dale Carnegie Training, Leadership Training, Pittsburgh, PA, 1998

LISCENSURE AND CERTIFICATION

. Certification in Meetings Management (CMM), Meeting Professionals

International, 2010

. Certified Meeting Professional (CMP), Convention Industry Council, 2005

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