Customer Service Manager

CHARLES R CALVIN

*** ****** **

DARBY, PA *****

Primary Phone: 484-***-****

Email: *********@***.***

OBJECTIVE: Professional Accounts Receivables and Collector seeks full time position in Health

Care industry.

EXPERIENCE

Pain Management, Folsom, PA 07/07/2008 10/12/2012

Administration Office Manager

Developed and achieved financial and growth goals.

Strategically planned methods to achieve operational goals and targets.

Confidently managed the overall operation of Workmen Compensation, Personal Injury and

Motor Vehicle accounts receivables and collections.

Knowledge of Utilization reviews, Penalty petitions, and Peer review denials.

Knowledge of Act 6 guidelines, and Medicare part A & B.

Cooperated and communicated effectively with attorney's, customer service

representatives and insurance adjusters.

Comfortable in performance based culture.

Alliance One Inc., Feasterville-Trevose, PA 11/15/2003 03/15/2008

Collections Manager

Monitoring employees for FDCPA Compliance.

Training, Scheduling and motivating a collections group of 20 25 employees.

Aggressive negotiations and projections for company revenue stream.

Implementing immediate modifications for new trainees assigned to project group.

MILITARY HISTORY

Navy 10/15/1986 11/15/1993

Honorable Discharge

Operations Specialist

EDUCATION

Mount Saint Marys College, Emmitsberg, Maryland 09/10/1980 06/10/1982

Two years of College, full time Technical or Vocational School

Chichester High School, Boothwyn, Pennsylvania 09/08/1977 06/15/1980

Attained High School Diploma

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