Customer Service Process Improvement

Terry R. Paul

**** ***** **., ************, ** **068

Home: 740-***-****

******@*******.***

Profile

As a seasoned warehouse management professional skilled in process improvement, I can

evaluate your processes, look for bottlenecks and inefficiencies, and turn the place around. I

have worked my way up from entry level analyst to Warehouse & Inventory Control Supervisor,

and I understand the nuances of each level on the food chain. My staff find me approachable

and knowledgeable, and my superiors rave about my performance. I am seeking new

challenges, and would like to discuss how I can bring my process improvement skills to work for

you.

Experience

Warehouse & Inventory Control Supervisor

HFI, LLC Canal Winchester, OH

2008 April 2013

Provides logistical support; coordinates shipping scheduling; insured safety measures were put into place;

supported inventory counts and reconciling of inventories.

Accomplishments:

Restructured warehouse for optimal flow.

Implemented cost saving planning processes.

Traveled to the plant in Mexico to evaluate efficiency and implement process improvements.

Positions Held:

Warehouse & Inventory Control Supervisor

Production Control

Production Planner

Production Control Manager

Material Planner

Order Entry Analyst

Feb 2013 April 2013

2012 2013

2011 2012

2010 2011

2009 2010

2008 2009

Seasonal Office Clerk

The Fentress Group Columbus, OH

2006 2008

Assisted office personnel with various clerical duties such as filing, data entry

•

and answering phones.

Computer Assistant

Paul’s Farm Market & Greenhouses LTD Zanesville, OH

2004 2006

Assisted with payroll and other government taxes that were calculated

•

electronically.

Assistant to the Business Department

Ohio Dominican University Columbus, OH

2003 2004

Served as the primary customer service liaison between the general public and business department

personnel.

Answered general inquiries from alumni, prospective students, and current students.

Scheduled meetings and appointments for department personnel.

Completed general clerical duties including maintaining appropriate documentation and records.

Education

Bachelor in Business Administration, November, 2007

Also Attended:

Ohio University, Athens, OH Ohio Dominican University, Columbus OH

200*-****-**** 2005

Studied: Studied:

Business Law Financial and Managerial Accounting

Operations Macroeconomics

MIS Microeconomics

Finance Labor Economics

Human Resource Management

Marketing

Business Administration

Key Skills

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

MS Project

Macola ES

Go To Meeting

Crystal Reports

Warehouse Specific Forklift Licensed Exact Visual Planner

Programs: WYSIS Scanning System Die Cutting Press

Contact this candidate