Customer Service Quality Assurance

Nusrat Jahan

***** ****** ***** ** ********, Houston, Texas 77407

E-mail: *******@*****.***

HP: 832-***-****

Objective

Obtain a rewarding, challenging and growth oriented position with the

opportunity to maximize my management skills, quality assurance, program

development, and training experience.

Brief Overview

Self motivated person with sound education background in Business

Administration and confident in dealing with office administration,

customer service and business development strategy for ensuring excellent

customer relationships to generate business.

Target Job Desired Job Type: Employee

Desired Status: Full-Time

Career Level: Entry Level .

Date of Availability: Immediately

Relocate: Yes

Status Authorized to work in USA for any employer.

Academic Qualification

Master's Degree in Management from a regionally accredited education

institute in the United States.

Evaluation carried out by Globe Language Service Inc, New York, USA.

Professional Course Attended

ISO 9001: 2000 Awareness & Internal Audit Course. 25th June'2008, Moody

International.

Workshop Attended

01. Import Finance and Payment, June'2009. Organised by SouthAsia

Enterprise Development Facility. Sponsored by IFC and DFID.

02. Banking for Women Entrepreneurs, April'2009. Organised by SouthAsia

Enterprise Development Facility. Sponsored by IFC and DFID

Professional Experience

RAMPS Telecom, Customer Care Officer( part time)

2008- 2010

(Mobile operator's service provider)

. Providing quality service to customers and associates inquiring about

the availability \

of products or status of orders.

. Dealing with corporate clients and signing agreement.

. Listen attentively to caller needs to ensure a positive customer

experience.

. Access electronic and paper cataloging systems to look up product

information and

availability.

. Strive for quick complaint resolution; commended by supervisor for the

ability to

resolve problems.

Management Trainee - Coast To Coast P&I Services Ltd. Bangladesh

2010-2011

Administrative Officer- Coast To Coast P&I Services Ltd. Bangladesh

2011-2013

. Perform filing, data management, drafting and editing short office

memos

. Maintaining liaison with different stakeholders to ensure coordination

in marine insurance assignments.

. Responsible for office administration, record keeping, filling and

updating online records.

. Assisting in HR functions.

Core Professional Competencies

. Self starter and motivated.

. Undertaking general office duties.

. Competent to deal with retail/ customers service

. Good written and oral communication skills.

. Reliable and punctual, will always turn up to work on time.

. Able to work under pressure and meet deadlines.

. High level of focus and attention to detail and accuracy in a

repetitive environment.

. IT (Windows Operating System, Microsoft Office, and Microsoft Outlook)

skills.

. Advanced level of experience with Web Designing, Graphics Designing.

References

Available professionals on request from Houston.

Nusrat Jahan

Contact this candidate