Customer Service Administrative Assistant

TATIANA GUERRIER

* ******** ******, ********* ** 914-***-****

Yonkers, NY 10701 ************@*****.***

ADMINISTRATIVE PROFESSIONAL

Energetic and versatile administrative assistant with exceptional communications and problem solving skills.

Diverse background with proven ability to multitask. Valued team member with ability to deliver quality results in

a timely manner. Outstanding customer service and time management abilities. OSHA Certified and multilingual

(English, Creole, French).

AREAS OF EXPERTISE

Office Administration Social Media/Web Design Event Planning

MS Office Suite Cash Handling Regulatory Compliance

Keyboarding (60 wpm) Customer Service Quality Improvement

Visio/SharePoint Strategic Planning Multi-tasking

PROFESSIONAL E XPERIENCE

THE CHILDREN’S VILLAGE, DOBBS FERRY, NY 2010 – PRESENT

ASSISTANT TO VP OF QUALITY IMPROVEMENT /AGENCY HEALTH AND SAFETY MONITOR

Assist with coordinated management of multiple quality improvement projects

Support publication and maintenance of health and safety manual, emergency evacuation plan and procedures

Maintain regulatory compliance with OSHA, COA, OCFS, OMH, ACS, DOH and ORR /DUCS standards

PREMIER GROUP, WHITE PLAINS, NY 2010

ADMINISTRATIVE /OFFICE ASSISTANT (TEMP)

Managed calendars, office communications and operations

Coordinated high-volume inbound telephone calls

TRUMP TOWERS AND LOFTS AT CITY CENTER, WHITE PLAINS, NY 2009

ADMINISTRATIVE ASSISTANT – RESIDENTIAL MANAGER’S OFFICE (INTERNSHIP)

Provided daily and weekly tracking of realty expenses

Maintained and updated residential website using Dreamweaver

Gave administrative support to Board of Director’s meetings

BERKELEY COLLEGE, WHITE PLAINS, NY

ADMINISTRATIVE ASSISTANT – OFFICE O F STUDENT DEVELOPMENT AND CAMPUS LIFE 2008 – 2009

RESIDENT ASSISTANT – OFFICE OF RESIDENCE LIFE 2007 – 2009

STUDENT REPRESENTATIVE – OFFICE OF ENROLLMENT SERVICES 2007 – 2008

FAIRLEIGH DICKINSON UNIVERSITY, TEANECK, NJ

RESIDENT ASSISTANT – OFFICE OF RESIDENCE LIFE 2005 – 2006

METRO LOUNGE ATTENDANT – OFFICE OF STUDENT LIFE 2005 – 2006

OFFICE ASSISTANT – OFFICE OF RESIDENCE LIFE 2004 – 2006

CLARA MASS HOSPITAL 2003 – 2004

OFFICE ASSISTANT – THORACIC CARDIOVASCULAR GROUP

IMMEDICENTER 2003

OFFICE ASSISTANT /INTERN

E DUCATION & T RAINING

Bachelor of Business Administration, Management, Berkeley College, White Plains, NY

Dean’s Honors List

Undergraduate Studies, Liberal Studies, Science, Nursing, Fairleigh Dickinson University, Teaneck, NJ

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