Customer Service High School
Resume:
Christin A. Barksdale
Keystone Heights, FL 32656
Objective:
Hard-working individual with excellent office and customer service skills
seeks employment in serving the public.
Work History:
2005-present: Alachua County Health Department, Gainesville FL
2005-2009 - Senior clerk.
Duties:
. Filed charts following medical organization procedures
. Pulled charts for appointments, front desk, review area phone
triage and doctor's requests
. Carrier to collect charts from outlying offices
. Sent second notices to clients who have not returned requested
information for services
. Regularly answered phones and provided information to coworkers
. As of 2009, worked with Health Department prison support - going
to several different prisons to help the facilities get the
inmates medications at a lower rate.
. Worked with our night clinic (5:00pm - 8:00pm) allowing patients
who can't come during regular business hours to be seen by a
doctor.
2011-present - Maternity Care
Duties:
. Making 150 initial contact and 7-month packets for different
phases of pregnancy.
. Answering phones, making copies, packets, resource guides and
pediatric lists for 12 counties
. Completed initial contact with clients when Mom Care Advisor
(MCA) is not available.
. Engaged clients after 15 days when we have not been able to
contact them, auto-assigned them to a care provider after 30
days of no contact, and 60 day follow ups when we have run out
of attempt options for reaching the clients.
. Support supervisor assigning cases when she is out of the
office.
2004-2005: Pizza Hut, Starke FL
Production/Server
Duties:
. Made pizzas
. Took orders
. Prepped dough for the night and sometimes for the next day.
. Wash dishes take out boxes, trash.
. Put away the supply truck on occasion
. Dealt with people and phones and computers on a daily basis.
2003-2004: Loving and Learning Daycare, Brooker FL
Day Care Provider
Duties:
. Watched after children making sure that they were feed, clean,
dry and happy while their parents were working
Education:
High School Diploma - 2001
Bradford High School, Starke, FL
Daycare Certification - 2003
Additional Information:
. Voluntarily work in church nursery and children's church program
. Volunteered with the State of Florida answering phones filing
and taking notes for people
. Volunteered to work at flu clinic for Health Department
. Good organization skills
. Able to convey information clearly through phone and face-to-
face contact
. Proficient with Microsoft Office, and Health Management Systems
. Good customer service skills
Contact this candidate