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Customer Service Manager

Location:
Springville, IN, 47462
Posted:
April 19, 2013

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Resume:

Angee Crane

Tri Star Engineering, Inc.

**** **** **** ******

Bedford, IN 47421

812-***-****

Education and Training

I.

Bedford North Lawrence High School, Bedford, Indiana

Oakland City University, Bedford, Indiana: Bachelors of Science in Human

Resource Management (May 2004)

Associates of Science in Business Management (August 2003)

II. Summary of Qualifications

strong Microsoft Office, Excel, Word, Power Point & Access experience

recruiting and staffing

organizational planning

organization development

employment and compliance to regulatory concerns regarding employees

employee on boarding, development, needs assessment

office equipment of various degrees

policy development

employee relations

employee communication

II. Employment History and Experience

Tri Star Engineering, INC Sept 07-Present

HR Recruiting Mgr

Provide Human Resources support to all

functions of the organization.

Employee relations and engagement.

Provides information to applicants

regarding application process, employment policies, organization, and

open positions.

Performance reviews and compensation

adjustments with annual increases.

Instructs applicants on completing

employment applications, reviews applications for completeness, and

obtains additional information from applicants such as work

experience, education, training, skills, and references.

Refers qualified applicants to

interviewers or hiring managers.

Enters job opening and applicant

information into computer databases or files.

Acknowledges applications and notifies

applicants of job opening status.

Arranges interview appointments

between interviewers and applicants.

Verifies and obtains reference and work

history information from prior employers, educational organizations,

individuals, credit bureaus, and other sources when requested to do

so.

Prepares reports of applicant flow and

job opening information.

Administers and scores tests given to

applicants.

Compiles and files data related to

applicants and open positions.

Writes offer letters for management

approval.

Prepares new employment packages

both for onsite and offsite hires.

Responds to general employment

inquiries from existing employees and managers.

Work with the Safety Coordinator to

maintain safety compliance.

Proficient in the use of DELTEK and

CYBER RECRUITER software.

Responsible for annual EEO-1 report.

Responsible for managing a staff of support personnel

Responsible for annual VETS 100

report. Responsible for managing a staff of support personnel.

Responsible for maintenance of

company-wide Applicant Flow Log (AFL). Accuracy crucial for DOL

required reporting.

Headcount report monthly.

AAP reporting.

HR Employment Coordinator

Provides information to applicants

regarding application process, employment policies, organization, and

open positions.

Instructs applicants on completing

employment applications, reviews applications for completeness, and

obtains additional information from applicants such as work

experience, education, training, skills, and references.

Refers qualified applicants to

interviewers or hiring managers.

Enters job opening and applicant

information into computer databases or files.

Acknowledges applications and notifies

applicants of job opening status.

Arranges interview appointments

between interviewers and applicants.

Verifies and obtains reference and work

history information from prior employers, educational organizations,

individuals, credit bureaus, and other sources when requested to do

so.

Prepares reports of applicant flow and

job opening information.

Administers and scores tests given to

applicants.

Compiles and files data related to

applicants and open positions.

Prepares offer letters for management

approval.

Prepares new employment packages

both for onsite and offsite hires.

Responds to general employment

inquiries from existing employees and managers.

Must be able to learn and become

proficient in the use of DELTEK and CYBER RECRUITER software.

HR Support Specialist

Enrolls new employees in benefit plans

and provided benefits orientation.

Processes status changes and reviews

claims.

Processes open enrollment benefit plan

transfers.

Maintains vendor contact to investigate

discrepancies and provide information in non-routine situations.

Provides vendors appropriate

documentation for life, pension, and disability benefits claims.

Evaluates and compares existing

employee benefits with those of other employers by analyzing other

plans, surveys, and other sources of information.

Analyzes results of comparison an

surveys and develops specific recommendations for review by

management.

Assists in preparing materials and in

presenting benefit plan changes to employees.

Processes leave of absences approvals

and rejections.

Responds to notifications from state

agency regarding unemployment claims filed by former employees.

Issues annual individual summary of

benefits to employees.

Maintains employee benefit files and

other record keeping.

Processing employment applications

and assisting in other employment activities.

Updating employee files to document

personnel actions and providing information for payroll and other uses.

Examining employee files to answer

inquires and providing information to authorized persons.

Compiling data from personnel records

and preparing reports.

Prepared employment correspondence.

Maintains Employee Handbook.

MANCHESTER TANK AND EQUIPMENT, Bedford, IN March

2007 – Present

Human Resources Assistant

Keep current on policies and procedures as well as maintain Human

Resource duties such as payroll, benefits and scheduling hours.

Scheduled interviews and set up and conducted orientations.

WALMART, Bedford, IN July 2006 – April 2007

Training Coordinator/Assistant Personnel Manager/Inventory Control Specialist

Duties, Responsibilities, and Accomplishments:

Train associates for various positions within the facility. Scheduling interviews

and setting up and conducting orientations. Keep current on policies and

procedures as well as maintain Human Resource duties such as payroll,

benefits and scheduling hours.

US FOODSERVICE, Bloomington, IN June 2002 – July 2006

National Account Manager

Duties, Responsibilities, and Accomplishments:

Managed five major national accounts accounting or greater than 70% of the

division’s sales in 2005. Worked closely with the corporate offices of these

accounts to manage inventory, execute promotions, open new locations and

provide customer service to each of their units representing 300 plus restaurants

serviced out of the Bloomington division. Worked alongside USF corporate

purchasing to place orders and maintain inventory levels of customers’ products.

Maintained contracts between customers and vendors to ensure pricing integrity.

• Inventory Control Specialist; maintained quality levels of groceries for our

customers.

• Customer Service Representative; input data for customer orders, maintained

customer information, mailed credits and sent out order guides by deadline each

month. Ensured quality customer service as well as product arrival in timely

manner.

CRANE’S LEATHER & SHOE SHOP, Bedford, IN February 2001 – June 2007

Sales Clerk

Duties, Responsibilities, and Accomplishments:

• Sales clerk of shoes, leather goods and clothing. Receiving clerk. Inventory

control. Set prices and maintained sales of goods overstocked. Worked closely

with owner to order merchandise specific to surrounding area.

OTIS ELEVATORS, Bloomington, IN October 1996 – January 2001

Laborer

Duties, Responsibilities, and Accomplishments:

• Assembly, qualified painter, door fabricator, multi-tig, spot welder, saw and

edger, lifts, door pack operator, cladding line.

• Classes taken: stacker, fork truck and walkie.

• Meetings attended: personal protection equipment, proper lifting, first aide,

proper disposal of materials, good housekeeping, tornado emergencies, fire

extinguisher and other emergencies within the plant.

PREFERRED TECHNICAL GROUP, Mitchell, IN August 1994 – October 1996

Group Leader/Laborer

Duties, Responsibilities, and Accomplishments:

• Assembly, packing and general labor.

• Machines operated: crimper, bender and flare machine.

• Meetings attended: safety, tornado, emergency evacuations and first aide.

WALMART, Bloomington, IN December 1992 – August 1994

Claims Clerk/Shipping & Receiving Clerk/Cashier/Department Manager

Duties, Responsibilities, and Accomplishments:

• Operations within the store included but not limited to: telexon computers and

customer relations.

• Meetings attended: proper lifting, personal protection, zoning and how to handle

suspected shoplifters and known shoplifters.

FONTANBLEU/ HEALTHCARE, Bloomington, IN August 1991 – December 1992

Certified Nurse’s Aide

Duties, Responsibilities, and Accomplishments:

• Caring for patients as in a hospital setting.

• Meetings attended: proper lifting, personal protection, disposal of hazardous

materials, emergency evacuations and self-defense.

References

Carlos Gaitani VP Operations Tri Star Engineering 812-***-****

Christina Agresti VP Business Development Tri Star Engineering 812-***-****

Rochelle Stephenson Personnel Wal-Mart 812-***-****



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