Customer Service Manager
Resume:
Angee Crane
Tri Star Engineering, Inc.
Bedford, IN 47421
Education and Training
I.
Bedford North Lawrence High School, Bedford, Indiana
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Oakland City University, Bedford, Indiana: Bachelors of Science in Human
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Resource Management (May 2004)
Associates of Science in Business Management (August 2003)
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II. Summary of Qualifications
strong Microsoft Office, Excel, Word, Power Point & Access experience
•
recruiting and staffing
•
organizational planning
•
organization development
•
employment and compliance to regulatory concerns regarding employees
•
employee on boarding, development, needs assessment
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office equipment of various degrees
•
policy development
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employee relations
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employee communication
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II. Employment History and Experience
Tri Star Engineering, INC Sept 07-Present
HR Recruiting Mgr
Provide Human Resources support to all
functions of the organization.
Employee relations and engagement.
Provides information to applicants
regarding application process, employment policies, organization, and
open positions.
Performance reviews and compensation
adjustments with annual increases.
Instructs applicants on completing
employment applications, reviews applications for completeness, and
obtains additional information from applicants such as work
experience, education, training, skills, and references.
Refers qualified applicants to
interviewers or hiring managers.
Enters job opening and applicant
information into computer databases or files.
Acknowledges applications and notifies
applicants of job opening status.
Arranges interview appointments
between interviewers and applicants.
Verifies and obtains reference and work
history information from prior employers, educational organizations,
individuals, credit bureaus, and other sources when requested to do
so.
Prepares reports of applicant flow and
job opening information.
Administers and scores tests given to
applicants.
Compiles and files data related to
applicants and open positions.
Writes offer letters for management
approval.
Prepares new employment packages
both for onsite and offsite hires.
Responds to general employment
inquiries from existing employees and managers.
Work with the Safety Coordinator to
maintain safety compliance.
Proficient in the use of DELTEK and
CYBER RECRUITER software.
Responsible for annual EEO-1 report.
Responsible for managing a staff of support personnel
Responsible for annual VETS 100
report. Responsible for managing a staff of support personnel.
Responsible for maintenance of
company-wide Applicant Flow Log (AFL). Accuracy crucial for DOL
required reporting.
Headcount report monthly.
AAP reporting.
HR Employment Coordinator
Provides information to applicants
regarding application process, employment policies, organization, and
open positions.
Instructs applicants on completing
employment applications, reviews applications for completeness, and
obtains additional information from applicants such as work
experience, education, training, skills, and references.
Refers qualified applicants to
interviewers or hiring managers.
Enters job opening and applicant
information into computer databases or files.
Acknowledges applications and notifies
applicants of job opening status.
Arranges interview appointments
between interviewers and applicants.
Verifies and obtains reference and work
history information from prior employers, educational organizations,
individuals, credit bureaus, and other sources when requested to do
so.
Prepares reports of applicant flow and
job opening information.
Administers and scores tests given to
applicants.
Compiles and files data related to
applicants and open positions.
Prepares offer letters for management
approval.
Prepares new employment packages
both for onsite and offsite hires.
Responds to general employment
inquiries from existing employees and managers.
Must be able to learn and become
proficient in the use of DELTEK and CYBER RECRUITER software.
HR Support Specialist
Enrolls new employees in benefit plans
and provided benefits orientation.
Processes status changes and reviews
claims.
Processes open enrollment benefit plan
transfers.
Maintains vendor contact to investigate
discrepancies and provide information in non-routine situations.
Provides vendors appropriate
documentation for life, pension, and disability benefits claims.
Evaluates and compares existing
employee benefits with those of other employers by analyzing other
plans, surveys, and other sources of information.
Analyzes results of comparison an
surveys and develops specific recommendations for review by
management.
Assists in preparing materials and in
presenting benefit plan changes to employees.
Processes leave of absences approvals
and rejections.
Responds to notifications from state
agency regarding unemployment claims filed by former employees.
Issues annual individual summary of
benefits to employees.
Maintains employee benefit files and
other record keeping.
Processing employment applications
and assisting in other employment activities.
Updating employee files to document
personnel actions and providing information for payroll and other uses.
Examining employee files to answer
inquires and providing information to authorized persons.
Compiling data from personnel records
and preparing reports.
Prepared employment correspondence.
Maintains Employee Handbook.
MANCHESTER TANK AND EQUIPMENT, Bedford, IN March
2007 – Present
Human Resources Assistant
Keep current on policies and procedures as well as maintain Human
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Resource duties such as payroll, benefits and scheduling hours.
Scheduled interviews and set up and conducted orientations.
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WALMART, Bedford, IN July 2006 – April 2007
Training Coordinator/Assistant Personnel Manager/Inventory Control Specialist
Duties, Responsibilities, and Accomplishments:
Train associates for various positions within the facility. Scheduling interviews
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and setting up and conducting orientations. Keep current on policies and
procedures as well as maintain Human Resource duties such as payroll,
benefits and scheduling hours.
US FOODSERVICE, Bloomington, IN June 2002 – July 2006
National Account Manager
Duties, Responsibilities, and Accomplishments:
Managed five major national accounts accounting or greater than 70% of the
division’s sales in 2005. Worked closely with the corporate offices of these
accounts to manage inventory, execute promotions, open new locations and
provide customer service to each of their units representing 300 plus restaurants
serviced out of the Bloomington division. Worked alongside USF corporate
purchasing to place orders and maintain inventory levels of customers’ products.
Maintained contracts between customers and vendors to ensure pricing integrity.
• Inventory Control Specialist; maintained quality levels of groceries for our
customers.
• Customer Service Representative; input data for customer orders, maintained
customer information, mailed credits and sent out order guides by deadline each
month. Ensured quality customer service as well as product arrival in timely
manner.
CRANE’S LEATHER & SHOE SHOP, Bedford, IN February 2001 – June 2007
Sales Clerk
Duties, Responsibilities, and Accomplishments:
• Sales clerk of shoes, leather goods and clothing. Receiving clerk. Inventory
control. Set prices and maintained sales of goods overstocked. Worked closely
with owner to order merchandise specific to surrounding area.
OTIS ELEVATORS, Bloomington, IN October 1996 – January 2001
Laborer
Duties, Responsibilities, and Accomplishments:
• Assembly, qualified painter, door fabricator, multi-tig, spot welder, saw and
edger, lifts, door pack operator, cladding line.
• Classes taken: stacker, fork truck and walkie.
• Meetings attended: personal protection equipment, proper lifting, first aide,
proper disposal of materials, good housekeeping, tornado emergencies, fire
extinguisher and other emergencies within the plant.
PREFERRED TECHNICAL GROUP, Mitchell, IN August 1994 – October 1996
Group Leader/Laborer
Duties, Responsibilities, and Accomplishments:
• Assembly, packing and general labor.
• Machines operated: crimper, bender and flare machine.
• Meetings attended: safety, tornado, emergency evacuations and first aide.
WALMART, Bloomington, IN December 1992 – August 1994
Claims Clerk/Shipping & Receiving Clerk/Cashier/Department Manager
Duties, Responsibilities, and Accomplishments:
• Operations within the store included but not limited to: telexon computers and
customer relations.
• Meetings attended: proper lifting, personal protection, zoning and how to handle
suspected shoplifters and known shoplifters.
FONTANBLEU/ HEALTHCARE, Bloomington, IN August 1991 – December 1992
Certified Nurse’s Aide
Duties, Responsibilities, and Accomplishments:
• Caring for patients as in a hospital setting.
• Meetings attended: proper lifting, personal protection, disposal of hazardous
materials, emergency evacuations and self-defense.
References
Carlos Gaitani VP Operations Tri Star Engineering 812-***-****
Christina Agresti VP Business Development Tri Star Engineering 812-***-****
Rochelle Stephenson Personnel Wal-Mart 812-***-****
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